Rated 4.3 out of 5 by 208
Rated 5.0 out of 5.0 by Kim2988 Great Staff
Staff was friendly and the hotel was gorgeous. We were traveling back from our son's and decided not to drive all the way home. We stopped in and was very impressed with the hotel.
April 17, 2015
Rated 4.0 out of 5.0 by hersheynative1 Nice Hotel
Despite not having water (a city of Roanoke issue), the stay was enjoyable.
April 17, 2015
Rated 4.0 out of 5.0 by happppymom Comfortable stay, terrible coffee
I most appreciate a quiet and comfortable stay, which is what I received here. However, I can't rate 'excellent" in all categories for the following reasons -- 1 - terrible coffee in the room, seriously - tasted old and like mud! 2 - not enough electrical outlets in the room, 3 - lighting in the bathroom is dark, 4 - overall decor is very dated and dingy.
The positives - very comfortable bed, friendly staff, quiet room, requested away from the elevator and received a room down the hall, great shopping and dining nearby, plenty of parking, decent free wi-fi, convenient room amenities like the fridge and microwave.
April 13, 2015
Rated 3.0 out of 5.0 by Bowoman58 Comfortable bed, but no a/c
I've stayed at this Holiday Inn before and had good experiences. But this time, the air conditioning in my room didn't work. I woke up to at 75-degree room with no fan. When I called the front desk to see if there was something else I needed to do to get the air flowing I was told that the a/c probably didn't work in that room. I was surprised by his lack of surprise!
I was moved to another room and got a good sleep -- but it was after having to get dressed, repack all my stuff and then move to a new room. While this was a workable solution, I don't think the problem should have occurred to begin with. I informed the manager at check-out. She was apologetic and offered bonus points to my IHG account.
April 12, 2015
Rated 5.0 out of 5.0 by clobber 8 Nice Hotel
Great Location off I-81 and a nice property. Lobby/Restaurant,/Pool Area is huge and well kept. Food was excellent and bar staff although could have been friendlier was very accommodating and helpful.
April 9, 2015
Rated 5.0 out of 5.0 by Codibug Friendly helpful staff
Had a very enjoyable stay and would highly recommend it to others. Didn't use the pool but my friends did and they said it was great.
April 7, 2015
Rated 3.0 out of 5.0 by Graham56 Nice hotel but terrible front desk service
The front desk clerk who checked me in was very rude and condescending every time that I talked with her. My company had made reservations for two night and I have the confirmation email in my hand. She argued rudely that I had no such reservation but that she would FIX OUR MISTAKE. I think this could have been handled in a much more customer friendly say.
I was not recognized as a rewards member.
The clerk at check out was much more friendly.
The hotel was beautiful and very clean.
April 3, 2015
Rated 3.0 out of 5.0 by fatcat 1234 our stay
rooms need to be updated , the hot tub will boil you alive .
April 2, 2015