 Guest Reviews
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85%
Recommend This Property
Overall Experience 4.2
85%
Recommend This Property
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A poor stay overall
ByBowoman58
2017 六月 23
We've stayed at this HI a couple times before and they were not the best of times, but I wanted to give the hotel one more try. Unfortunately, this time was the worst.
At check-in I was not greeted as an IHG member. When I mentioned that I was a member, I was not given a choice of welcome points or free drink. When I then mentioned this, the receptionist did not seem to know what welcome points were.
Although I had booked 3 nights with breakfast, I was not given breakfast vouchers and was consequently charged. (Thanks to Luwanda for getting my final bill straightened out.)
In our room, the refrigerator froze our food no matter what setting we had it on. The steam iron never produced steam regardless of the setting or how much water was in it. The AC sounded like a jet engine when it was on. And due to normal Roanoke Valley summer thunderstorms, internet connection was spotty at best. Half the time I had to use my cell provider to hook up a hotspot on my laptop.
There were numerous little things such as wrong sized coffee cup lids in our room, and signs forbidding elevator and pool use left in place long after a problem was fixed.
I know the hotel is undergoing renovations beginning with the top (5th) floor. When I asked a staff member what the estimated time of completion was, he said he didn't know because they were supposed to have already been done with the 3rd floor by now. Sigh.
I will be back in Roanoke the end of July and for the first time since becoming an IHG member in 2014, will choose NOT to reserve a room at an IHG hotel. This past stay was pockmarked with one avoidable issue after another.
Great Service
BySandi
2017 六月 21
Staff was great and handled the death (in the hotel) of a friend admirably, a very difficult time for many!
Room was spacious and comfortable. I will stay here again.
Great Service
ByVolleyball Lovers
2017 六月 21
The hotel staff provided great service. Unfortunately, the hotel is completely run down. Nothing has changed since our last visit 16 years ago.
Holiday Inn was a good visit
ByJohnny
2017 六月 21
Comfortable bed and great service. A few issues but they were either resolved or they weren't major concerns. I enjoyed my stay and would stay again.
Comfortable room great night sleep
BySteve
2017 六月 21
Overall the stay was ok. Wi fi was out due to storms in area. Restaurant/ bar was average nothing special although everyone was friendly
Nice place
ByDcox
2017 六月 20
Nice location. Staff and room were adequate. Easy access to the interstate and local attractions.
HOG Rally
Byckl1983
2017 六月 19
Great choice to stay at this hotel during my trip to the HOG Rally. Able to eat dinner and breakfast for a decent price. Staff very friendly and service provided by the shuttle is excellent.
Needs help
ByKMS1
2017 六月 19
Could be a great hotel, they are updating which is good however until that is completed I would not recommend. The rooms are old and need updating, I have stayed there before but this was the worst room I had ever stayed in. The furniture was very old and used, bed not comfortable and a roach crawled on my neck the next morning while in bed. The food at restaurant was great as well as the service. The front desk clerks were all very nice and friendly as well.
Great Hotel Location!
ByKimmy
2017 六月 13
Great front desk staff as well as Bar staff and Breakfast staff for a Sunday AM! A lot of conventions going on, but had staff prepared! Rooms are comfy!
Good bed
ByHall
2017 六月 10
Great stay................................
......
Gear place to stay
ByGreenhead
2017 六月 04
Welcoming and accommodating staff. Large clean room overlooking lounge area. Lounge was nicely setup with many seating options. I would stay again if in the area.
Service
ByJune
2017 五月 31
My husband has a problem in walking distances. When we checked in, our room was at the end of a hall and a good distance from the elevator. He went to the front desk and explained his situation and the clerk immediately reassigned us to a first floor room next to the main hall. They were able to accommodate his request even though the hotel was booked to capacity.