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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.2

based on 588 reviews
85%
Recommend This Property

Ratings Breakdown

588reviews

  • 5 Stars
    327
  • 4 Stars
    149
  • 3 Stars
    54
  • 2 Stars
    38
  • 1 Stars
    20

Less than I expected...

By

August 16, 2017

I normally don't write reviews for chain properties, but this one is being written so that the hotel management is aware of a few shortcomings.

First, the property's home page indicates the 'beautiful setting'. The fact is that unless you have one of the upper level rooms, facing the rear, and there are only two rooms facing the rear, there is nothing to see.

I checked in as a Platinum - points + cash reservation. There was no welcome, no 'outgoingness', no name tag, etc. And there was a lot of keyboarding, yet my room key was ready in the file next to the computer. No direction to the elevator, etc. I sensed she was new, but really lacking in the customer friendliness area.

I asked about any benefits for being a Platinum as nothing was offered proactively. The other gentleman at the front desk offered a room upgrade, reluctantly, but I declined as I'd only be there for a night. I asked about any coupons for the bar - nope. He then, even more reluctantly, offered a breakfast buffet coupon.

The room was the standard older room, but hair in the sink and on the toilet seat. I've stayed in far lesser places, so those issues do not bother me per se, but it goes to attention to detail. The room HVAC was still the 'old style' unit below the window, and noisy.

On the good news front, while the breakfast buffet was standard HI fare, the waitress was excellent. Very friendly and I noticed helping a family that included 4 small children.

Also, on the good news front, it appears that some level of renovation is occurring as I saw old furniture and HVAC units stacked in the parking lot.

The property is very convenient to 81/581.

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Nice!

By

August 14, 2017

Enjoyed our stay very much. The staff were all very friendly and helpful. The property is currently under some renovations, however we did not have any problems involved with this. I would certainly return to this location.

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Ok for overnight on a road trip.

By

August 13, 2017

club

Good value, but in need of the update that appeared to be underway. The staff was great.

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Nice hotel

By

August 13, 2017

Great value in the heart of Roanoke, VA. Great friendly staff.

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Very accommodating

By

August 09, 2017

platinumelite

The hotel staff was nice enough to take me to the mall via shuttle, and helped guide me to where I needed to go. The front desk lady was very nice and also funny.

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Hotel

By

August 09, 2017

We were staying at this hotel to be close to the Elk Lodge where we were hosting a memorial service for our brother who passed away earlier in June/2017. We stayed at this hotel in May when he was in the hospital. We had such a great experience here before, when we decided to do the memorial weekend we bragged to all the family about how nice the hotel was, about the breakfast bar and pool area.

All three things were such a disappointment this time around. The rooms were lousy, the pool was cold and the hot tub was cold even. The staff could not be the same staff as before because they were lousy this time around. Not helpful, not courteous and so out of tune with all the guest, not just us. We hear more complaints then we wanted.

It was such a lousy stay this time.

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Well maintained

By

August 09, 2017

The facility was well-maintained especially considering the age. Staff were courteous and willing to help. The breakfast was good food was good. I just wish that Holiday Inn would go back to complimentary breakfast for all or at least for IHG members.

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Property was uder renovation. Still received the same quality of service.

By

August 06, 2017

platinumelite

Been staying here the past 11 years. Always come to the Holiday Inn Valley View because I know what I will get as a guest of the hotel.

Property has some age on it but is under renovation as we speak and will be like a "new property" when completed in a few months. It was time for an :up grade".

All walk-in showers, new modern fixtures, all Queen Beds to replace standard doubles, new carpet, furniture, decorations, etc. Should be really "up scale"" when I return in the winter and next year..

I am looking forward to the "other changes" to the lobby, ballrooms, conference rooms and restaurant when I return.

I'm sure I will be "pleasantly surprised"!!!....,

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Excellent

By

July 31, 2017

platinumelite

The breakfast is AMAZING but the beds is a little hard and the air conditioning doesn't work the best but overall experience wonderful

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Disappointing return

By

July 26, 2017

I had stayed at Valley View on two previous trips through Roanoke and enjoyed my stays. When I arrived I asked about my breakfast vouchers and was told it was not included... "but I'll give you some anyway". Later I found that new owners had discontinued coffee in the lobby at night - something I expect and enjoy.
My room had not been cleaned well when I checked in... feathers on the floor by the bed ?
The upside ? The restaurant servers are delightful, and the buffet offers a great selection for even the pickiest eaters.

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quiet hotel

By

July 25, 2017

nice and quiet during the week day. sometimes weekend stays are very noisy due to bus loads of transit visitors

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Lounge restaurant staff was very helpful and friendly. Food was very good

By

July 19, 2017

Other than the one gentleman who greeted us and checked us in and out, and the restaurant staff, the rest of the staff doesn't seem to know anything about this hotel and what to do when a situation arises. It is in great need of updates and repairs of which the maintenance staff is either understaffed or negligent. Do to the comments I've already made I would strongly recommend that if looking for quality, do not stay in this hotel. It was not a relaxing pleasurable experience.

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