Rated 4.1 out of 5 by 281
Rated 4.0 out of 5.0 by allieplay66 Good Hotel but small rooms and uncomfy beds!
My partner and myself stayed at this hotel for 1 nighton the 24/8/14.
First impressions were disappointing. On a dingy industrial estate, with nothing welcoming about it! First impressions were not great! Bright and well decorated reception area, along with the Bar and dining areas. Receptionist was quite quite and not very interactive! Felt like she was just going through the motions. LONG walk to our room (41). Passage was dark in parts and a bit secluded and no security was visible. I would be slightly concerned if I was on my own at night.
Gym looked great. Pool was good and there was also Steam
August 28, 2014
Rated 3.0 out of 5.0 by Chris49er A poor example.
This stay was not up to previous ones a few months ago.
Firstly it took 15 minutes to get checked in. Not just me, there was longer queue behind me when I had finished. Needed more staff and a greater sense of urgency.
Ate in, staff good, meal OK but a bit too "out of the packet" for the price.
Drank in bar - its about time that IHG started serving local beers instead of the mundane and boring Boddingtons everywhere.
Check out has been a disaster. Computer was down. Gave my email address expecting a bill in a few days. When nothing after 10 days contacted customer services. Another week got a phone call late in evening. Eventually, after 3 phone calls 3 emails I paid my bill and got a receipt. Hope I get my points eventually.
Things do go wrong but strong organisations can handle it well internally without hassling the customer.
August 27, 2014
Rated 5.0 out of 5.0 by ENMH4 Excellent welcome and top class service
After our recent holiday we decided to stay at the Holiday Inn Rochester as we have done many times before. The experience was fantastic with friendly staff who are prepared to go the extra mile, great rooms, super pool area, delicious food and a cracking breakfast the following day. We have stayed in many hotels as we travel the country on a regular basis but this hotel is definitely superior to any other.
August 25, 2014
Rated 4.0 out of 5.0 by Ian28 Comfortable hotel
A comfortable hotel situated ideally. Road can be noisy at night if you have a room overlooking the road. Also, smoking outside the hotel is an issue.
August 24, 2014
Rated 1.0 out of 5.0 by JenAndThomas Booked a room on Holiday Inn website but full when we arrived to check in
I booked a room at the hotel and had confirmation it was booked. My husband and two young children arrived to be told despite booking the hotel was full and we couldn't stay. We spent nearly an hour very late at night with one tired and one sleeping child whilst staff went and checked thing and made phone calls but the conclusion was there wasn't a room at the hotel despite booking. The hotel staff were far from polite, some of the comments were, I quote "everyone is unhappy tonight", "there is nothing we can do we don't have a room" to which I was most unhappy and ask the member of staff to call another hotel as where were we supposed to sleep for the night. I had always thought if you booked a room it meant it was reserved for you but clearly not. The hotel staff did say there system had been down for 3 days and they had no idea who what was going on but I don't feel this was acceptable.
August 23, 2014
Rated 2.0 out of 5.0 by Gunny22 Disaster at Rochester
Due to all aspects of hotel running being computer driven, when the IT stops working, so does everything else! I stay at this particular hotel around ten days a month and this usually wonderful hotel crashed and burned...... it was only the dedication of the staff that kept her afloat!
August 22, 2014
Rated 5.0 out of 5.0 First Class Stay Again
We have stayed at the Rochester - Chatham hotel on many occasions over the years. As always the reception staff greet us with enthusiasm and make you feel like family members they have not seen for a while. Always friendly and helpful. The quality of the room was exceptional and most importantly we always get a comfortable nights stay. As an IHG member we get that special touch all the time. Well done. Mr
August 22, 2014
Rated 5.0 out of 5.0 by Blip Excellent short break
We enjoyed a relaxing two night break at this hotel. Staff were very helpful, friendly and the room was clean and in very good order. The swimming pool was warm and a lovely place to relax. The breakfast was plentiful and delicious and the restaurant staff were very helpful and friendly.
August 19, 2014
Rated 5.0 out of 5.0 by Valvic10 A pleasant, comfortable and friendly place to stay.
We use this hotel 2-3 times a year as a base for visiting family in Kent. For us this works really well and
as a bonus, our 12 year old grandson who accompanies us from Cornwall enjoys the swimming pool when we return to base in the evening.
The breakfast is good and great value, served by friendly staff. The rooms with fridge and a TV are clean and comfortable serviced by an efficient and pleasant staff.
We would recommend Holiday Inn both here and in other locations we have visited.
August 18, 2014
Rated 3.0 out of 5.0 by glass half full red Night in Chatham
Stayed overnight for a business meeting the next day. At check-in it was quite busy with a queue forming as I arrived at 3 in the afternoon. Had a problem with my rewards account, which the lady at check-in was very patient with but unable to resolve, which would have meant no internet, however she worked around that problem. Room was very comfortable, and mostly clean, except the mugs and spoons, which were clearly not cleaned or replaced. The hotel has a swimming pool (didn't use) and nice restaurant, and is very well decorated with comfortable surrounds. Not a cheap hotel, which charges for internet unless you are a rewards member, and over £12 for breakfast. Overall, quite a nice hotel but seriously overpriced
August 18, 2014
Rated 4.0 out of 5.0 by Axtolotl Good room noisy vibrating alarm from next door
I stay at the Holiday Inn every week for either 2 or 3 nights and have recently requested room 159 which has always been a quite room to be in, unfortunately my last stay was a little disturbed 2 out of the 3 mornings at 05:20 from one of the rooms surrounding me, not 59 or 161.
Someone had obviously set their alarm for 05:20 but on the first occasion didn't silence it for 20 minutes by which time I was wide awake, the second morning the alarm was stopped after 5 minutes, and I got back to sleep.
Overall my stays at the a Holiday Inn are pleasurably, and I must have been unlucky on this occasion.
I have said it before the staff are both helpful and friendly always, see you next week.
August 16, 2014
Rated 5.0 out of 5.0 by Richand1 A pleasurable stay
We stayed as a family for a single night in August taking two rooms. The Hotel staff were friendly and attentive and the head Waiter in the restaurant was nothing short of fantastic. The rooms were comfortable and clean. We visit the UK regularly and will definitely stay there again.
August 15, 2014
Rated 5.0 out of 5.0 by TAGGER staff
having got to know many of the staff over the past 3years and to see them still there every time says a great deal happy staff make for a happy environment .
August 15, 2014
Rated 5.0 out of 5.0 by Ravi B Fantastic staff
Fantastic staff, probably the best team I have experienced in a hotel.
August 11, 2014
Rated 4.0 out of 5.0 by Yaesu 9600 Good service
Everything much improved since last visit ten years ago. Staff very helpful and polite.
Overall very good service and very comfortable.
August 10, 2014
Rated 5.0 out of 5.0 by PAHD An excellent hotel, great service and staff
The staff at this hotel are the best I have encountered in a long time, the hotel is comfortable, clean and the food is fresh and very well presented.
I would highly recommend this hotel and will definitely be staying again.
August 8, 2014
Rated 5.0 out of 5.0 by Booboo63 Weekend break with Grandaughter
Had a lovely time with our 3 year old granddaughter, all made to feel very welcome! Had a good time in the swimming pool, both dinner and breakfast meals were superb! Looked after all three of us very well! All our needs catered for and made to feel valued! Always enjoy a very pleasant stay here! Special thanks to the Housekeeping team whom found the dolly our granddaughter left behind in the room and looked after it until our son collected it! Look forward to our next stay with you.
August 8, 2014
Rated 5.0 out of 5.0 by MIR2 Great staff and a thoroughly good experience
This is the third time we have stayed at this hotel and I believe that the hotel has improved greatly since the first time a few years ago.
Nothing was too much trouble for any of the staff we encountered and we all felt relaxed, cared for nd comfortable throughout our stay.
The quality of the food has also improved.
We shall be back!
August 7, 2014
Rated 4.0 out of 5.0 by Rob516 great location for me.
Stayed for the 2014 international mini Meet and found the hotel nice in appearance and comfortable apart from the pillow ( Did end up buying one from local supermarket)
All apart from the pillow and what felt like a mile walk to our room (Although very nice area of the hotel and peaceful) Hotel was very nice.
I would also like to say the girl on reception on check-in had one of the nicest smiles I have seen for a long time and felt genuine. (All staff have been very friendly)
It was overall very nice and comfortable and would consider going back to the hotel due to location and staff and how clean it all was.
August 6, 2014
Rated 3.0 out of 5.0 by MavisDavis Overnight stay for business/leisure
We chose this hotel as it was near where we wanted to be. The room was booked well in advance and so they know our needs which wasn't a disabled room. I have stayed at various Holiday Inn's around the UK this is why I picked this one, plus I have stayed here once before. We did not have breakfast as we thought the price being charged was very expensive for what was on offer
August 6, 2014
Rated 1.0 out of 5.0 by den71 poor nights stay due to lack of sleep
as the title says due to an over 30's evening which more resembled a swingers evening due to some hotel guests language and actions who attended the evening at this establishment.
August 5, 2014
Rated 1.0 out of 5.0 by lesley999 Disappointed
Not up to the usual standard I expect from Holiday Inn
August 4, 2014
Rated 4.0 out of 5.0 by Vianalky Breakfast?
Used the hotel as stage for wedding invitation in Chatham.
Hotel very good and reasonable price BUT
Breakfast, well at £13+ per person for either full English or continental I thought it was to steep!
Paid but never had the meal on the Sunday following the escapade on Saturday.
Sadly put a damper on the stay.
July 30, 2014
Rated 4.0 out of 5.0 by Nofrills Short but sweet
A less than 24hr stay and didn't avail of all the services. The dining room had little character and a display could have been arranged on the large oval table that was instantly before you as you entered the area,( it was obvious this is where the breakfast buffet was placed). The food was excellent. Hot freshly cooked fish and chips, delicious! Manager (man in suit) needs to sew his trouser pocket!!! Waiting staff were very attentive and diligent.
Breakfast was lovely, plenty of food and as much as you wanted. Unfortunately, the morning staff were more interested in talking about their antics the previous night, no one seemed to be in charge. I am just nit picking, but needed to be said. Overall pleasant stay.
July 30, 2014
Rated 4.0 out of 5.0 by MillieShip Comfortable hotel
This is a perfectly adequate and comfortable hotel in the price range. The people here are outstandingly friendly, helpful and courteous across the hotel and particularly in reception. The only BUT here is in connection with the bar and restaurant. There is very poor organisation and someone needs to take control. Everyone seems to do everything and not always efficiently. On two occasions we had to wait an unacceptably long time (30mins plus) for a simple sandwich in the bar and a Caesar salad in the restaurant. And why were used plates dumped and allowed to pile up on a big tray in the restaurant just by where we sat (we stayed three nights)? Food is good quality but there are too many strange sauces with no explanation of what they are (and we are well travelled).
July 29, 2014
Rated 3.0 out of 5.0 by suste average
there was a wedding on when we stayed so alot of noisy off guests , the main thing was the air con in our rooms didn't work , it was 28- 30%c on the night, yet when we asked we were told it had broken,but air con to all lounges ,bars, wedding function room, corridors ,& reception still worked,staff gave us a fan but that wasn't much help so it was a sleepless night, other wise the room was clean& tidy ,food in bar was nice
July 28, 2014
Rated 4.0 out of 5.0 Comfortable and conveniently near the motorway
Generally good, with pleasant staff. TV was wonky and not corrected at first try. Was sorted the next day.
Beds are comfortable and the position is good for a Kent base. Particularly good for Northeners who want a break point within an hour of the Shuttle to France. But lots of good country houses to visit within an hour or so, so good for UK or France.
Breakfast a very good start to the day and swimming pool a great benefit, particularly with present hot weather.
July 26, 2014
Rated 2.0 out of 5.0 by Cheshire Cat69 Poor Service
Poor service compared to other HI hotels
No mention of an upgrade at checkin
No complmentary water or treats
When request a bottle of water none ever arrived.
July 21, 2014
Rated 5.0 out of 5.0 by Phil19 Excellent service and reliable
I stayed for a number of days as I was putting thoughts together for a book. The room was excellent and the staff worked around me in cleaning the room etc.
I was always greeted by a smile and it seems that the staff enjoy working here.
July 17, 2014
Rated 5.0 out of 5.0 by BeverleySA Friendliness of staff
The best bit about our stay was the friendliness and service provided by the staff. They seemed to manage a good balance between being efficent and professional and yet making you feel so welcome.
Nothing was too much trouble and all our requests were met with a smile.
July 17, 2014