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Rated 4.1 out of 5 by 261 reviewers.
Rated 1.0 out of 5.0 by poor nights stay due to lack of sleep as the title says due to an over 30's evening which more resembled a swingers evening due to some hotel guests language and actions who attended the evening at this establishment. August 5, 2014
Rated 1.0 out of 5.0 by Disappointed Not up to the usual standard I expect from Holiday Inn August 4, 2014
Rated 4.0 out of 5.0 by Breakfast? Used the hotel as stage for wedding invitation in Chatham. Hotel very good and reasonable price BUT Breakfast, well at £13+ per person for either full English or continental I thought it was to steep! Paid but never had the meal on the Sunday following the escapade on Saturday. Sadly put a damper on the stay. July 30, 2014
Rated 4.0 out of 5.0 by Short but sweet A less than 24hr stay and didn't avail of all the services. The dining room had little character and a display could have been arranged on the large oval table that was instantly before you as you entered the area,( it was obvious this is where the breakfast buffet was placed). The food was excellent. Hot freshly cooked fish and chips, delicious! Manager (man in suit) needs to sew his trouser pocket!!! Waiting staff were very attentive and diligent. Breakfast was lovely, plenty of food and as much as you wanted. Unfortunately, the morning staff were more interested in talking about their antics the previous night, no one seemed to be in charge. I am just nit picking, but needed to be said. Overall pleasant stay. July 30, 2014
Rated 4.0 out of 5.0 by Comfortable hotel This is a perfectly adequate and comfortable hotel in the price range. The people here are outstandingly friendly, helpful and courteous across the hotel and particularly in reception. The only BUT here is in connection with the bar and restaurant. There is very poor organisation and someone needs to take control. Everyone seems to do everything and not always efficiently. On two occasions we had to wait an unacceptably long time (30mins plus) for a simple sandwich in the bar and a Caesar salad in the restaurant. And why were used plates dumped and allowed to pile up on a big tray in the restaurant just by where we sat (we stayed three nights)? Food is good quality but there are too many strange sauces with no explanation of what they are (and we are well travelled). July 29, 2014
Rated 3.0 out of 5.0 by average there was a wedding on when we stayed so alot of noisy off guests , the main thing was the air con in our rooms didn't work , it was 28- 30%c on the night, yet when we asked we were told it had broken,but air con to all lounges ,bars, wedding function room, corridors ,& reception still worked,staff gave us a fan but that wasn't much help so it was a sleepless night, other wise the room was clean& tidy ,food in bar was nice July 28, 2014
Rated 4.0 out of 5.0 Comfortable and conveniently near the motorway Generally good, with pleasant staff. TV was wonky and not corrected at first try. Was sorted the next day. Beds are comfortable and the position is good for a Kent base. Particularly good for Northeners who want a break point within an hour of the Shuttle to France. But lots of good country houses to visit within an hour or so, so good for UK or France. Breakfast a very good start to the day and swimming pool a great benefit, particularly with present hot weather. July 26, 2014
Rated 2.0 out of 5.0 by Poor Service Poor service compared to other HI hotels No mention of an upgrade at checkin No complmentary water or treats When request a bottle of water none ever arrived. July 21, 2014
Rated 5.0 out of 5.0 by Excellent service and reliable I stayed for a number of days as I was putting thoughts together for a book. The room was excellent and the staff worked around me in cleaning the room etc. I was always greeted by a smile and it seems that the staff enjoy working here. July 17, 2014
Rated 5.0 out of 5.0 by Friendliness of staff The best bit about our stay was the friendliness and service provided by the staff. They seemed to manage a good balance between being efficent and professional and yet making you feel so welcome. Nothing was too much trouble and all our requests were met with a smile. July 17, 2014
Rated 4.0 out of 5.0 by Great Service Excellent service from Chloe in the restaurant and the young lady who helped (sorry name escapes me). Food was very good and atmosphere was relaxed, friendly but professional. An enjoyable experience. July 14, 2014
Rated 4.0 out of 5.0 Staff member "Dee" could not have been more helpful or attentive - she deserves a pat on her back (gently). July 10, 2014
Rated 4.0 out of 5.0 by Overnight stay We chose the Holiday inn Rochester as it was the nearest hotel to our next stop - a lunch with Italian friends, Having stayed at the Gatwick Holiday Inn several times on our way to Italy during the past months, we know we can be assured of good service, a comfortable bed, clean room and value for money at a Holiday Inn. Also free car parking!! We were not disappointed. Excellent service by reception with complimentary drinks for "Club" members and, although the hotel was extremely busy, they made room for us for dinner. Room clean and well appointed and a quick and friendly check out the following morning. Superb value for money. We will certainly choose Holiday Inn again. Thank you. July 9, 2014
Rated 5.0 out of 5.0 by Great value for money Lovely accommodation with a great breakfast. All staff very friendly making you feel very welcome. July 9, 2014
Rated 4.0 out of 5.0 by Happy with stay Stayed for one night, leisure purposes. Bed very comfortable, room very clean. Very dark once curtains were shut. Only problems I encountered were no one answered the phone when I called front desk from my room, and when I opened the window the noise from the road was very loud. I had not realised there was air conditioning in the room so once I found this I could shut the window and the noise was not a problem. Room was small but this didn't bother me, had everything we needed. July 8, 2014
Rated 5.0 out of 5.0 by Fantastic stay Our son had his wedding reception here and everything was amazing. The staff in every department were excellent. Thank you to all involved July 3, 2014
Rated 4.0 out of 5.0 by Weekend Away We stayed 2 nights at the end of June. The hotel was easy to find and the family room provided was basic but big enough for our needs and functional. The only 'complaint' was that it was quite a distance from the hotel entrance. Breakfast was the standard Holiday Inn offering and we were happy to pay £9.95 for each adult. The hotel pool was not that big but was clean and well maintained. We visited during midday and we had the whole pool to ourselves. July 3, 2014
Rated 5.0 out of 5.0 by Would recommend. Nice large wheelchair accessible room. Reasonable access into low bath with use of rails and assistance. Fridge, hair dryer, towels, some toiletries etc all supplied. Quilt not the best quality very thin and lumpy, but maybe that's because we are used to a down quilt? Bit of an issue with the light switches, only operational on one side from the bed which is difficult when you are disabled and partner is asleep. The first night was quite noisy with people singing as they passed the room. Buffet style breakfast was very enjoyable and staff were friendly and professional. Access to the swimming pool area was not possible independently (in a wheelchair) as only staff could operate the lift. Would stay again, it was an ideal base whilst attending a family wedding within the area. July 3, 2014
Rated 5.0 out of 5.0 by holiday inn rochester had a fantastic 2 night stay here with our family freindly staff clean room and great food will definately come back fantastic value July 2, 2014
Rated 5.0 out of 5.0 by Great to stay again A top class Holiday Inn Hotel, that is a credit to the chain. Well done to all the staff for making our stay such a pleasure. Will certainly stay again. July 1, 2014
Rated 5.0 out of 5.0 by 1 night business stay Nice hotel for a nights stay, room was small (very) but had good air con and decent T.V. Breakfast was vey nice, will stay here again June 30, 2014
Rated 3.0 out of 5.0 Our floor rocked! We were in the older part of the building - the floor moved everytime someone walked along the corridor - no joke - go and see for yourselves! June 29, 2014
Rated 4.0 out of 5.0 by Good facilities and value; staff sometimes too attentive! The facilities are great here. Rooms can be a trek but are good-sized, clean, and comfortable. Car park is confusing if not familiar with lay-out. Leisure centre is very good and lockers recently seem to have been revamped so most actually have keys now! Pool decent size, bit of odd shape for length swimming. Steam room way too hot - almost dangerously so (have mentioned this in the past). Good food selection with option to upgrade from 'set' menu if on package for modest charge. Restaurant was quiet and we were probably asked about 15 times if everything was OK which was a bit tiring after a while. Service was also too quick with barely a pause between courses - probably OK for lone business traveler during week, but as a couple on weekend leisure trip would have preferred to have felt less rushed. Overall good value on dinner, bed June 26, 2014
Rated 2.0 out of 5.0 by Not great value The hotel in general was ok. The Staff were friendly, and Food was Good. But the room, was less than inviting. For what i paid, i would have exepcted a room that was at least of good decor and clean. Not a very pleasant welcome I couldn't open window to let in fresh air, and the decor around the window was very poor...plaster and paper coming away from Wall, and could have been sorted very easily. A hole in the wal by the bed had been filled but not painted .... again just seems sloppy. The blood mark in the bathroom wan't nice naturally i just felt everything else was going to be dirty or worse. Overall, this wasn't a relaxing experience. I hope the rest of their outlets are not like this! June 23, 2014
Rated 4.0 out of 5.0 by friends reunion Very good in almost all respects.Food very good for a large hotel .Only criticism was 1 hour wait for main course on first night and restaurent waiters although very pleasant and willing were not of a high standard,I believe this to be due to lack of training -they appeared to be young students mainly,very willing but not highly skilled.This was a minor problem and did not impact on our overall enjoymen June 21, 2014
Rated 5.0 out of 5.0 by good value, good service I have stayed at Rochester- Chatham Holiday Inn on several occasions, I have always found it good value for money, good service, always an enjoyable stay. June 19, 2014
Rated 5.0 out of 5.0 by Lovely staff, great service but nowhere to sit in the evenings. The staff were all delightful, welcoming, friendly and helpful. The facilities are superb and extremely clean as was my room. The health club pool was very clean and the staff very helpful. On both evenings of my weekend stay there was nowhere to sit to relax as there is insufficient seating in the bar area. That was disappointing but did not marr what was an enjoyable stay. I thought the food looked very average and quite expensive for what it was. The breakfast was excellent on the first morning but overcooked and quite poor on the second day. A negative is that there is no free Wifi which really should be available. June 18, 2014
Rated 3.0 out of 5.0 by Convenient for the area We had one night here and all in all I was glad we had a place for the night. It was not the best experience and certainly does not compare to the Holiday Inn in Winchester where we stay often. The breakfast was rather disappointing ; all you could ask for was available but not of great quality. Raw eggs were sitting in a pan of oil waiting to be cooked, the rest of the 'hot' food was cold and congealed and greasy. The rest was ok but certainly not worth the money. The cleanliness of the tables and the floor of the restaurant were also in some dire need of attention. There seemed to be enough staff on the floor serving coffee and tea but the whole breakfast experience lacked lustre. June 18, 2014
Rated 4.0 out of 5.0 by Convenient location and good value I have nothing more to add except that the hotel needs an outdoor seating area for the bar/restaurant in good weather. June 17, 2014
Rated 3.0 out of 5.0 by Needs some money spending on it... Having stayed at this hotel for the past 12 months, the good points are: Air conditioned rooms Smoking rooms available Reception Staff Needs Inprovement: Needs a refurb as furniture and environment is exceptionally dated and worn in rooms Wifi is charged which is a major problem with IHG hotels June 15, 2014
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