Rated 4.0 out of 5 by 460
Rated 5.0 out of 5.0 Welcome Back
We have stayed at this hotel several times when visiting friends in the area. I'm glad to say that the hotel still fully meets our requirements.
The rooms are clean, the beds very comfortable and the staff helpful.
August 26, 2015
Rated 4.0 out of 5.0 by Irish_Family2014 Spacious Room and Good Food
We had a two night stay in a family room which in general was clean and spacious enough. Disappointed with the fact that the toilet seat wasn't clean and despite reporting this that nothing was done the following day to rectify this. Also it would have been good to have had another set of towels as we only had two and there was three of us in the room. However everything else was fine and totally adequate for the stay. Lastly it isn't easy to get to due to it being on a dual carridge way and so if you pass the hotel and don't see the entrance then it is not easy getting back.
August 23, 2015
Rated 4.0 out of 5.0 by Richard and Piotr Last Minute Get Away
This hotel is conveniently located for visiting anywhere really in Kent. I booked on a Sunday morning, for that evening, as it was my friends birthday. We enjoyed a swim, steam room and Jacuzzi, before dinner in the hotel (part of the DBB rate). The staff throughout the hotel were very friendly and made our stay nice. The hotel is a little dated now and could do with a little IHG fizz popping back into it. Hotel corridors reminded me of a hospital as so bland and not one picture anywhere along magnolia coloured corridors! Dinner was nice, but no need for dried parsley over everything. Breakfast ok, but sausages looked like they had been cooked for hours and the bread for toast is thinner than thin! At least it made for a topical conversation over breakfast.
As a platinum member it was a shame there was no upgrade or complimentary newspaper, but even so, we enjoyed our stay and the staff deserve a thank you and hopefully we will be back very soon.
August 21, 2015
Rated 5.0 out of 5.0 by 1viking good nights stay
very comfortable clean met what I req and close to my location of work
August 21, 2015
Rated 3.0 out of 5.0 by p.oui well located, good facilities but needs a makeover
I stayed at this hotel on probably the busiest weekend of the year. The staff are friendly and professional but can't work miracles; the room was not clean, it took an hour to get served in the restaurant, and to make matters worse the mattress and pillows were old and uncomfortable. Staff were attentive to my requests but basically the room needed updating and refitting. Would have been fine for a one-night stopover on a business trip but for a family of four it was not ideal.
August 20, 2015
Rated 3.0 out of 5.0 by Gil 151211 mauvais jour?
chambre agréable, assez spacieuse MAIS:
une odeur fétide se dégageait de la salle de bains: impossible que le personnel de service ne l'ait pas remarqué. la chambre a quand même été louée...
Chambre donnant sur la route: Bruit important en dépit de la cloison en bois amovible devant la fenêtre;
Diner à l'hôtel: portion petite, qualité moyenne et prix exagéré en rapport avec la qualité
petit déjeuner: qualité moyenne en comparaison des autres holiday inns. Plats vides non réapprovisionnés ( viennoiseries et fruits)
Clim excessive dans les lieux communs: nous avons demandé à ce qu'elle soit baissée lors du diner.
Tous ces détails accumulés nous ont surpris de la part d'un holiday inn et nous engage à laisser une appréciation mitigé. L'hotêl est loin d'être mauvais en lui même mais les à côtés sont navrants.
August 20, 2015
Rated 4.0 out of 5.0 by Mack579 Relaxing 2 night stay
Excellent Staff who were quick to respond to our requests. Made our stay hassle free.
August 19, 2015
Rated 4.0 out of 5.0 by MNS1 Great service
Service at the check in and check out desk was outstanding
August 18, 2015