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Rated 4.0 out of 5 by 297 reviewers.
Rated 4.0 out of 5.0 by Busy Hotel We found our experience of this hotel to be generally good. We did have a room facing a busy road but didn't find that too much of a problem. The breakfast was very good but when ordering a sandwich for lunch (Saturday) the kitchen did not have any prawns, poor planning? We did get woken up in the early hours from noisy resident, possibly attending a wedding party in the hotel. In general our overall experience was good. September 11, 2014
Rated 2.0 out of 5.0 by Noisy, cold, unable to sleep. No chance of sleeping in, woken up very early each morning by carts being trundled down the corridor with new linen/ dirty laundry. Staff talking in the corridors in the early hours of the morning. Swing door to staff only areas very loud, disturbing every time someone walks through. September 11, 2014
Rated 5.0 out of 5.0 by Very helpful staff Staff always very welcoming and happy to help sort out any problems. Would like to see a greater choice on the menu with less fast food type food, less spicy food and more vegetables, less fries. September 8, 2014
Rated 5.0 out of 5.0 by The hotel itself is a very nice place to visit The staff are wonderful: highly professional and very pleasant to talk with. The adjacent health club with gym, pool and hot tub is a real bonus. Internet works very well but is expensive (loyalty club members get it free) and you can only connect two devices, I can't think of any good reason for that restriction. The room was very comfortable and quiet almost all the time but the elephant walking around in the room above at night was a slight problem. Breakfast was tasty with plenty of variety, only imperfection was the black pudding was cut up too small so a little overcooked. Overall: I recommend the hotel highly. Also don't miss Rochester Guildhall museum. September 6, 2014
Rated 4.0 out of 5.0 by Nice Stay My stay at the holiday inn in Rochester was nice. I was only in the holiday inn in the evening as I had a our church conference. The bed was firm but comfortable but for those who prefer a much softer bed it may not be to there liking. The service during breakfast was good but not great. It room most of what I needed like the ironing board and iron. Bathroom amenities was great and the shower worked well. The room always made clean and tidy each day. The only thing that was a negative was that the wall tiles in the bath was never cleaned throughout my stay although the bathroom itself was clean and tidy. That's the main reason why GOOD was not EXCELLENT. Love the complimentary water and the chuck kitkat. Will recommend to my friends. It seems everyone was treated well and the same and did not see the difference being a IHG club memeber or not. September 5, 2014
Rated 2.0 out of 5.0 by Comfortable bed, good breakfast, fluffy towels The cleaner is obviously taking shortcuts. The grounds surrounding the hotel are fine, car parking available and convenient to my destination although I prefer comfort to vicinity since we have church buses available. After the unappetising evening meal I would be reluctant to 'eat in' again at dinner time. September 5, 2014
Rated 5.0 out of 5.0 by Holiday Inn-Chatham A great place to stay. You will appreciate it. Staff are friendly. Internet access is very good. September 4, 2014
Rated 5.0 out of 5.0 by My 2 nights stay at Holiday Inn I thoroughly enjoyed my stay at the Holiday Inn hotel. I did not comment on food because I did not include meals in my package because I did not have the time to have food because I was too occupied with the conference in the area. I am looking forward to my next booking at this hotel because I definitely will make a booking there again September 3, 2014
Rated 5.0 out of 5.0 by comfortable, clean and value for money This hotel is excellent value for money, very comfortable, very clean, freindly polite caring staff and good leisure facilties and meal choice, ideal for familky gatherings or weddings too, it is right next to rochester airport but its great to watch the gliders taking off and there was no noise from the airstrip incase your wondering! if you ever need to stay in Rochester you should stay here!!!! September 3, 2014
Rated 3.0 out of 5.0 by Not Bad Had a comfortable stay with the family and all problems and concerns were handled very well. Very nice rooms and breakfast September 3, 2014
Rated 4.0 out of 5.0 by Pleasant experience I enjoyed my stay for two nights, these were separate bookings due to being unable to book the same room over two nights on the booking system, however when I arrived the staff helped out and changed the booking so I and my wife did not have to change room. I have been to this hotel frequently over the last three years and have always had a pleasant experience, if there was a negative it would be the hotel is looking a little tired especially in the rooms and room corridors. To finish on a positive the experience is always a pleasant one whenever I visit. September 1, 2014
Rated 5.0 out of 5.0 by Staff and service the staff were very child friendly, i would stay again August 29, 2014
Rated 3.0 out of 5.0 by Disabled facilities Access to the building for wheelchair users is poor. The disabled rooms have no shower facilities for wheelchair users that can't get in and out of a bath. August 29, 2014
Rated 5.0 out of 5.0 by Great Staff, very friendly Great welcome and felt we were well looked after. Enjoyed the pool sauna and steam room. We will be back. August 28, 2014
Rated 2.0 out of 5.0 by last turkey in the shop Booked at short notice and on the understanding it would be non-smoking but was presented with a well used and paint-chipped smoking room complete with stained wallpaper and lights, 2 of which were defective on both sides of the bed. Some very damaged bathroom tiles. On the flip side the 10 mile walk along the maze of corridors provided some much needed exercise. Would certainly use again in the event of some natural disaster or civil war. August 28, 2014
Rated 4.0 out of 5.0 by Good staff and comfortable Good hotel partly spoilt by location right next to Rochester Airport August 28, 2014
Rated 4.0 out of 5.0 by Good Hotel but small rooms and uncomfy beds! My partner and myself stayed at this hotel for 1 nighton the 24/8/14. First impressions were disappointing. On a dingy industrial estate, with nothing welcoming about it! First impressions were not great! Bright and well decorated reception area, along with the Bar and dining areas. Receptionist was quite quite and not very interactive! Felt like she was just going through the motions. LONG walk to our room (41). Passage was dark in parts and a bit secluded and no security was visible. I would be slightly concerned if I was on my own at night. Gym looked great. Pool was good and there was also Steam August 28, 2014
Rated 3.0 out of 5.0 by A poor example. This stay was not up to previous ones a few months ago. Firstly it took 15 minutes to get checked in. Not just me, there was longer queue behind me when I had finished. Needed more staff and a greater sense of urgency. Ate in, staff good, meal OK but a bit too "out of the packet" for the price. Drank in bar - its about time that IHG started serving local beers instead of the mundane and boring Boddingtons everywhere. Check out has been a disaster. Computer was down. Gave my email address expecting a bill in a few days. When nothing after 10 days contacted customer services. Another week got a phone call late in evening. Eventually, after 3 phone calls 3 emails I paid my bill and got a receipt. Hope I get my points eventually. Things do go wrong but strong organisations can handle it well internally without hassling the customer. August 27, 2014
Rated 5.0 out of 5.0 by Excellent welcome and top class service After our recent holiday we decided to stay at the Holiday Inn Rochester as we have done many times before. The experience was fantastic with friendly staff who are prepared to go the extra mile, great rooms, super pool area, delicious food and a cracking breakfast the following day. We have stayed in many hotels as we travel the country on a regular basis but this hotel is definitely superior to any other. Highly recommended. August 25, 2014
Rated 4.0 out of 5.0 by Comfortable hotel A comfortable hotel situated ideally. Road can be noisy at night if you have a room overlooking the road. Also, smoking outside the hotel is an issue. August 24, 2014
Rated 1.0 out of 5.0 by Booked a room on Holiday Inn website but full when we arrived to check in I booked a room at the hotel and had confirmation it was booked. My husband and two young children arrived to be told despite booking the hotel was full and we couldn't stay. We spent nearly an hour very late at night with one tired and one sleeping child whilst staff went and checked thing and made phone calls but the conclusion was there wasn't a room at the hotel despite booking. The hotel staff were far from polite, some of the comments were, I quote "everyone is unhappy tonight", "there is nothing we can do we don't have a room" to which I was most unhappy and ask the member of staff to call another hotel as where were we supposed to sleep for the night. I had always thought if you booked a room it meant it was reserved for you but clearly not. The hotel staff did say there system had been down for 3 days and they had no idea who what was going on but I don't feel this was acceptable. August 23, 2014
Rated 2.0 out of 5.0 by Disaster at Rochester Due to all aspects of hotel running being computer driven, when the IT stops working, so does everything else! I stay at this particular hotel around ten days a month and this usually wonderful hotel crashed and burned...... it was only the dedication of the staff that kept her afloat! August 22, 2014
Rated 5.0 out of 5.0 First Class Stay Again We have stayed at the Rochester - Chatham hotel on many occasions over the years. As always the reception staff greet us with enthusiasm and make you feel like family members they have not seen for a while. Always friendly and helpful. The quality of the room was exceptional and most importantly we always get a comfortable nights stay. As an IHG member we get that special touch all the time. Well done. Mr August 22, 2014
Rated 5.0 out of 5.0 by Excellent short break We enjoyed a relaxing two night break at this hotel. Staff were very helpful, friendly and the room was clean and in very good order. The swimming pool was warm and a lovely place to relax. The breakfast was plentiful and delicious and the restaurant staff were very helpful and friendly. August 19, 2014
Rated 5.0 out of 5.0 by A pleasant, comfortable and friendly place to stay. We use this hotel 2-3 times a year as a base for visiting family in Kent. For us this works really well and as a bonus, our 12 year old grandson who accompanies us from Cornwall enjoys the swimming pool when we return to base in the evening. The breakfast is good and great value, served by friendly staff. The rooms with fridge and a TV are clean and comfortable serviced by an efficient and pleasant staff. We would recommend Holiday Inn both here and in other locations we have visited. August 18, 2014
Rated 3.0 out of 5.0 by Night in Chatham Stayed overnight for a business meeting the next day. At check-in it was quite busy with a queue forming as I arrived at 3 in the afternoon. Had a problem with my rewards account, which the lady at check-in was very patient with but unable to resolve, which would have meant no internet, however she worked around that problem. Room was very comfortable, and mostly clean, except the mugs and spoons, which were clearly not cleaned or replaced. The hotel has a swimming pool (didn't use) and nice restaurant, and is very well decorated with comfortable surrounds. Not a cheap hotel, which charges for internet unless you are a rewards member, and over £12 for breakfast. Overall, quite a nice hotel but seriously overpriced August 18, 2014
Rated 4.0 out of 5.0 by Good room noisy vibrating alarm from next door I stay at the Holiday Inn every week for either 2 or 3 nights and have recently requested room 159 which has always been a quite room to be in, unfortunately my last stay was a little disturbed 2 out of the 3 mornings at 05:20 from one of the rooms surrounding me, not 59 or 161. Someone had obviously set their alarm for 05:20 but on the first occasion didn't silence it for 20 minutes by which time I was wide awake, the second morning the alarm was stopped after 5 minutes, and I got back to sleep. Overall my stays at the a Holiday Inn are pleasurably, and I must have been unlucky on this occasion. I have said it before the staff are both helpful and friendly always, see you next week. August 16, 2014
Rated 5.0 out of 5.0 by A pleasurable stay We stayed as a family for a single night in August taking two rooms. The Hotel staff were friendly and attentive and the head Waiter in the restaurant was nothing short of fantastic. The rooms were comfortable and clean. We visit the UK regularly and will definitely stay there again. August 15, 2014
Rated 5.0 out of 5.0 by staff having got to know many of the staff over the past 3years and to see them still there every time says a great deal happy staff make for a happy environment . THANK August 15, 2014
Rated 5.0 out of 5.0 by Fantastic staff Fantastic staff, probably the best team I have experienced in a hotel. August 11, 2014
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