Rated 3.9 out of 5 by 391
Rated 3.0 out of 5.0 Great food, but not so great service
We have stayed before - even had our wedding reception there 8 years ago. This was an anniversary visit. Great value, great food, but service in the restaurant was disappointing. Staff were pre-occupied with people that they obviously knew. We had ordered wine, but had finished our starter and it had still not arrived. Had to ask a member of staff where it was. When it did arrive it wasn't the one we had ordered but we had waited so long we kept it anyway. Younger members of staff in the restaurant were obviously lacking in training. Breakfast was a little chaotic, had to go in search of milk and my pot of tea. Food was great though. Reception staff were friendly and helpful. Our room was clean, but tired and in need of an update.
May 31, 2015
Rated 3.0 out of 5.0 Adequate bedroom, mediocre breakfast
I’ve been using IHG hotels for years and each time I stay at a Holiday Inn in the UK I am disappointed. I can’t remember the last time I had a shaving mirror in the bedroom, the last time I had a breakfast made from excellent ingredients and the last time the building was other than dull. Perhaps it’s a management policy to cut back on staff and resort to mediocrity to compete with the budget hotels.
On the plus side, the beds were comfortable, the heating/air con worked and the curtains kept out the light so a good night sleep was had. But do not expect the phone to be answered quickly, for the bar to have a good choice of beers or for breakfast and bar snacks to be other than average.
Nevertheless, the staff at this one were professional. The overworked Receptionist was polite and the Manager was contactable to respond to a compliant I sent to him - I had to wait 80 minutes for an iron and ironing board.
This hotel, like many others in its group is mundane, averagely priced with a mediocre standard of food and rooms.
May 31, 2015
Rated 4.0 out of 5.0 by Stxx Pleasant Hotel
Stayed for business for 2 weeks, use of pool and spa is an added bonus. Staff all very friendly and helpful. Service in bar could be a little slow and limited choice of decent "English" beer. Smoking area just outside main entrance is not pleasant.
May 27, 2015