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Rated 4.0 out of 5 by 302 reviewers.
Rated 5.0 out of 5.0 by Great to stay again A top class Holiday Inn Hotel, that is a credit to the chain. Well done to all the staff for making our stay such a pleasure. Will certainly stay again. July 1, 2014
Rated 5.0 out of 5.0 by 1 night business stay Nice hotel for a nights stay, room was small (very) but had good air con and decent T.V. Breakfast was vey nice, will stay here again June 30, 2014
Rated 3.0 out of 5.0 Our floor rocked! We were in the older part of the building - the floor moved everytime someone walked along the corridor - no joke - go and see for yourselves! June 29, 2014
Rated 4.0 out of 5.0 by Good facilities and value; staff sometimes too attentive! The facilities are great here. Rooms can be a trek but are good-sized, clean, and comfortable. Car park is confusing if not familiar with lay-out. Leisure centre is very good and lockers recently seem to have been revamped so most actually have keys now! Pool decent size, bit of odd shape for length swimming. Steam room way too hot - almost dangerously so (have mentioned this in the past). Good food selection with option to upgrade from 'set' menu if on package for modest charge. Restaurant was quiet and we were probably asked about 15 times if everything was OK which was a bit tiring after a while. Service was also too quick with barely a pause between courses - probably OK for lone business traveler during week, but as a couple on weekend leisure trip would have preferred to have felt less rushed. Overall good value on dinner, bed June 26, 2014
Rated 2.0 out of 5.0 by Not great value The hotel in general was ok. The Staff were friendly, and Food was Good. But the room, was less than inviting. For what i paid, i would have exepcted a room that was at least of good decor and clean. Not a very pleasant welcome I couldn't open window to let in fresh air, and the decor around the window was very poor...plaster and paper coming away from Wall, and could have been sorted very easily. A hole in the wal by the bed had been filled but not painted .... again just seems sloppy. The blood mark in the bathroom wan't nice naturally i just felt everything else was going to be dirty or worse. Overall, this wasn't a relaxing experience. I hope the rest of their outlets are not like this! June 23, 2014
Rated 4.0 out of 5.0 by friends reunion Very good in almost all respects.Food very good for a large hotel .Only criticism was 1 hour wait for main course on first night and restaurent waiters although very pleasant and willing were not of a high standard,I believe this to be due to lack of training -they appeared to be young students mainly,very willing but not highly skilled.This was a minor problem and did not impact on our overall enjoymen June 21, 2014
Rated 5.0 out of 5.0 by good value, good service I have stayed at Rochester- Chatham Holiday Inn on several occasions, I have always found it good value for money, good service, always an enjoyable stay. June 19, 2014
Rated 5.0 out of 5.0 by Lovely staff, great service but nowhere to sit in the evenings. The staff were all delightful, welcoming, friendly and helpful. The facilities are superb and extremely clean as was my room. The health club pool was very clean and the staff very helpful. On both evenings of my weekend stay there was nowhere to sit to relax as there is insufficient seating in the bar area. That was disappointing but did not marr what was an enjoyable stay. I thought the food looked very average and quite expensive for what it was. The breakfast was excellent on the first morning but overcooked and quite poor on the second day. A negative is that there is no free Wifi which really should be available. June 18, 2014
Rated 3.0 out of 5.0 by Convenient for the area We had one night here and all in all I was glad we had a place for the night. It was not the best experience and certainly does not compare to the Holiday Inn in Winchester where we stay often. The breakfast was rather disappointing ; all you could ask for was available but not of great quality. Raw eggs were sitting in a pan of oil waiting to be cooked, the rest of the 'hot' food was cold and congealed and greasy. The rest was ok but certainly not worth the money. The cleanliness of the tables and the floor of the restaurant were also in some dire need of attention. There seemed to be enough staff on the floor serving coffee and tea but the whole breakfast experience lacked lustre. June 18, 2014
Rated 4.0 out of 5.0 by Convenient location and good value I have nothing more to add except that the hotel needs an outdoor seating area for the bar/restaurant in good weather. June 17, 2014
Rated 3.0 out of 5.0 by Needs some money spending on it... Having stayed at this hotel for the past 12 months, the good points are: Air conditioned rooms Smoking rooms available Reception Staff Needs Inprovement: Needs a refurb as furniture and environment is exceptionally dated and worn in rooms Wifi is charged which is a major problem with IHG hotels June 15, 2014
Rated 5.0 out of 5.0 by Highly recommend We regularly stay here when visiting family as they live just down the road, so this hotel is very convenient for us. We always get a good room and good service throughout, even more so this time, as the lady at the desk did her upmost to check us in much earlier than normal and let us have breakfast even though they were about to finish service. The breakfast waiter was also very helpful and friendly even though he probably wanted to clear up! The only problem was the semi-broken shower head but, as we were only staying one night and it wasn't a huge inconvenience to us, we left reporting it the following morning at check out. June 13, 2014
Rated 3.0 out of 5.0 by typical biz hotel This is a biz hotel, you go to a meeting, come back, have dinner go to sleep, have breakfast. June 12, 2014
Rated 3.0 out of 5.0 by Service Poor checkout and help spoiled our usual good experience here. Not the fault of the staff, one receptionist on duty at peak Tuesday checkout time is not good enough. I waited 25 minutes just to get an invoice for my prepaid room, which made me late for an appointment. That despite my wife asking a manager to get extra help on the desk. He agreed, but it never arrived. Our keys also stopped working on the first morning. The reception desk said housekeeping would meet my wife there. They never did, she eventually got fed up & found a housekeeper to let her ino the room. I have recommended it though, a nice place at a reasonable price, with friendly staff, let down by some of the service. Oh yes, the low food & beverage score: the breakfast eggs, mushrooms & bacon were rather old, but I know that can happen with buffet breakfasts. June 8, 2014
Rated 3.0 out of 5.0 by Different room than booked As regular visitors to this hotel we booked and paid for an executive room on advanced saver rate, by telephone at central booking, when checking in we were told the room was not available and given a standard room and told we had to pay again as no money was taken at the time of booking, we were disapointed and no real reason was given. We were not the only guests this happened to and many complained, I would advise guests check their booking as the hotel did not contact us or inform us of the change. It ruined our stay and we will think twice before booking again. June 5, 2014
Rated 4.0 out of 5.0 by Comfortable The staff were all friendly and made us welcome even when under pressure June 3, 2014
Rated 4.0 out of 5.0 Pretty good apart from noisy guests! Good hotel, delightful staff, well located. Only downside to the stay were inconsiderate fellow guests, some directly above our room who shouted to/at each other until 1.30am. Then to top the night off, an inconsiderate family in the room opposite us decided it would be fun to shout to each other in the corridor in the morning at 7am. Perfect! June 2, 2014
Rated 5.0 out of 5.0 by Silver wedding anniversary Spent a three nights at hotel- celebrating our silver wedding anniversary. Enjoyed stay- good food and service. Relaxed at swimming pool. Good value June 2, 2014
Rated 5.0 out of 5.0 by Staying at Rochester Good to be there, I repeat I go to the area. Executive rooms are too far away from reception and breakfast area in my oppinion June 1, 2014
Rated 5.0 out of 5.0 by Excellent hotel. Looking forward to next stay, breakfast had good choice, loved the pancakes . May 30, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service The holiday inn Chatham is a great place to relax. U have a swimming pool and gym on site to.the room are comfortable and the service was good. The only downful for me was the price of the food even if it was nice .we only ate breakfast here and that was good all u can eat the price of evening meal was a bit expensive for me. Can recommend this as place to relax we had a room overlooking the airfield but wasn't noisy at all . May 21, 2014
Rated 4.0 out of 5.0 by Good overall but complicated by restaurant experience Always have a good stay at this hotel. Gym facility is wonderful & staff delightful. Can I make a plea to Holiday Inn to review their billing process in the restaurant. It is over complicated especially if you have booked an advance dinner/breakfast deal. You are still required to "sign for" the full cost of your meal even though you have already paid. If you want to pay for additional drinks/food in cash you have to request a second bill. Bills take ages to arrive & always require an explanation e.g. that you have been charged for children's meals, which are then deducted, or a mistake has been made & then deducted. Service charge is applied before any bill reductions......altogether a completely over complicated process!! Just bill the client for what they owe, accounting information can be documented in a separate section of the bill, just like many other companies do! I always dread requesting the bill in holiday inn as it is such a stressful, prolonged event which detracts from a lovely meal/stay. we have now decided to stay & eat out to avoid this process in future. May 21, 2014
Rated 5.0 out of 5.0 by For a good night's sleep We would thoroughly recommend the Holiday Inn at Rochester for a good night's sleep - the beds were so comfortable I wish I could have brought them home with me. Breakfasts were extremely good, and the check-in staff were lovely. May 15, 2014
Rated 5.0 out of 5.0 by Really surprised by how brilliant our stay was Really loved our stay, a big surprise at how great the rooms were, the food was and the pool was. Only negative was that the spa was out of action. The staff were exceptionally good and great with the kids. Despite the hotel being packed for a motor racing event and wedding function, they were attentive and we weren't troubled by any noise or issues. Highly recommended for a great value family stay. May 14, 2014
Rated 3.0 out of 5.0 by Not that enjoyable I have stayed at many Holiday Ins up and down the country and this is probably the worst one so far. The bathroom sink had a massive crack running through it, probably for some time and you could see they tried to use silicone to patch it up, a real botch job. Even though this was a non smoking room, there was a stale cigarette smoke wafting into the room, especially in the evenings through one of the vents, very unpleasant. The evening food was average and the portions were too large, didn't look as through any thought went in preparing them. In the first morning my coffee at breakfast never arrived and on the second day I had to go find someone to bring my coffee even though I was asked when seated. All in all not a good experience failed on many different areas. I sure wont be booking this place again! May 12, 2014
Rated 4.0 out of 5.0 by Comfortable bed, good breakfast and great swiming pool Overall, it was a pleasant stay. Just one negative point: I found the room quite noisy (as it was overlooking the street). Consequently, it took me some time before I managed to fall asleep. May 12, 2014
Rated 3.0 out of 5.0 by mixed views I found the room comfortable and gained a good nights sleep on both nights for the stay. However, my colleague found his room cold and on speaking to staff, which were helpful found the heater was not working, a second blanket helped a little. The breakfast was very nice and proved a good start to the day. However, deciding to eat in the restaurant in the evening was not the best choice. The menu was limited and when the meal finally arrived, needed a reminder, it was cold and after a second attempt was warm but not really of an acceptable standard. Very Disappointed to say the least and speaking to others this was not uncommon. Having said this the staff were willing to accept responsibility and try and overcome shortfalls at the time. April 21, 2014
Rated 5.0 out of 5.0 by Grateful thanks. When we arrived at Rochester Holiday Inn, my husband, for no apparent reason, had a panic attack! The staff were absolutely brilliant. Sam, on reception, immediately found us a room that was closer than the room which was originally reserved for us, and another staff member,Wendy, was so good, I can't praise her enough! Within no time, she had a wheelchair for my husband, and took him straight to our 'new' room, and stayed with us until he had calmed down and recovered. As he has had only two of these attacks in the past, I am still out of my depth with them. Unfortunately, the next day when my husband had completely recovered, Wendy was on a day off so we were unable to thank her properly. So we would be extremely grateful if our thanks could be passed on to her. Apart from all of that, we were very happy with our stay. April 19, 2014
Rated 5.0 out of 5.0 by Linda30 The staff were very polite. The food was excellent but would have liked air conditioning in the restaurant to keep it cooler. The room was a good size plenty of space to move around. Would definitely stay again. Linda April 17, 2014
Rated 5.0 out of 5.0 by A very warm welcome We stayed at this hotel for a visit to Brands Hatch motor racing circuit in a family room that was more spacious than previous hotels that we have stayed in. The room was clean and very comfortable, the staff were very friendly and the breakfast was superb, what more could you ask for! We will definitely be using this hotel in the future April 6, 2014
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