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Rated 4.4 out of 5 by 233 reviewers.
Rated 4.0 out of 5.0 by Decent hotel, cold breakfast Nice, clean room, but the complimentary breakfast was ice cold. At the least the self-serve waffles were hot, and delicious. Staff was pleasant and friendly. I'll stay here again. Only a 5-minute drive to RIT. August 22, 2014
Rated 5.0 out of 5.0 by comfortable, great service It was the nicest vacation hotel so far, the only other time was the Holiday Inn in Palm Desert, Ca. It was a lot smaller and did not offer the amenities this one did, the they had the breakfeast as well but no other food service. The staff was very nice and my stays there were very pleasant. August 22, 2014
Rated 5.0 out of 5.0 by Verg good value The staff was very nice. The room was clean and comfortable. The room had a frig and mircrowave which is great for families traveling. Also free breakfast and free wifi make this hotel a good value. I would stay here again. August 20, 2014
Rated 1.0 out of 5.0 by Would I stay here agatn? The good: Free breakfast. Lisa is a joy The Bad; Indifferent front desk staff, Priority membership is recognized, but that's it. Down graded my room to a twin bed, made me wait for hours before giving me a room, never told me about dinners. I found out about breakfast or dinners from another guest, that was staying at another hotel. Seems they have more than one property and the guests staying at other property's can have breakfast and dinner at the Holiday inn. No way to treat a Platinum member. The Ugly: My room was 136 First floor. The sewer line gases backed up into the bathroom, quite a stink. Front desk staff would not do anything Changing the towels is not cleaning, Same black spots on the bathroom floor for two weeks. The cleaning staff seems more interested in collecting bottles and cans for the deposits. August 19, 2014
Rated 4.0 out of 5.0 by A Good Place to Stay Better than many others I have tried over the years. Close to my business destination and surrounded by many malls, shops, and restaurants. August 19, 2014
Rated 4.0 out of 5.0 by Rochester - Holiday inn - very clean and nice stay would stay again, very clean, in room Jacuzzi was outstanding!!!! August 19, 2014
Rated 5.0 out of 5.0 by stay henrietta easy to get in and out great room great breakfast and dinner(complimentary)nice touch.we stayed in two other holiday inns on our way to florida,comp. breakfast but not dinner. August 18, 2014
Rated 5.0 out of 5.0 by Great Staff Always love staying here when in Rochester. Will definitely stay here again. August 18, 2014
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