Rated 4.4 out of 5 by 253
Rated 5.0 out of 5.0 by iamthedr Exceeded my expectatoins
This is a very well run, clean and comfortable hotel in a good location. My daughter and I stayed here on our way to and returning from Toronto and we were both impressed by the size and comfort of the rooms - much nicer than the more expensive hotel we stayed at in Toronto.
September 25, 2014
Rated 5.0 out of 5.0 by proud Canadian good location on a road trip
Excellent welcoming staff in both front desk and breakfast service. Clean facilities. Laundry machines. Though we didn't use it as we were only there for one night. But we peeked and it's clean and bright.
Only one thing that we thought was a negative (a very small one at that) are the sheets. Having just returned from Europe where the sheets are clean, cotton and crisp, these sheets were a tad disappointing. Most people are not affected by it.....such my husband. In all fairness, it's my personal standards.
September 23, 2014
Rated 5.0 out of 5.0 by SeanP12 Great stay
I always stay at this hotels when in town. I have always been treated well and the rooms are always top notch.
September 22, 2014
Rated 5.0 out of 5.0 by bray0002 Comfortable, clean, reliable internet
Check-in/check-out process was quick and easy.
Staff was friendly.
The breakfast buffet had plenty of choices for a fast meal.
Hotel is easily accessible off the highway and very close to RIT (and just a short drive into the city).
Everything was clean.
The internet was reasonably quick and reliable.
September 11, 2014
Rated 4.0 out of 5.0 by ccrn04978 excellent honeymoon
loved the room and jacuzzi tub, awesome stay, we didnt need the honeymoon suite
September 10, 2014
Rated 5.0 out of 5.0 by diane04 Great Service and excellent bed with pillows
Great place for a family getaway with convenience for meal times.
September 6, 2014
Rated 5.0 out of 5.0 by Non-smoker 18 Great Experience
We had a very positive experience at the Holiday in Rochester Marketplace. Staff were friendly, room was nice and clean (only thing we noticed was a small amount of mold on the bathtub caulking - really no big deal!), pool was awesome, and breakfast was great. We will definitely stay again when traveling the I-90!!
September 4, 2014
Rated 4.0 out of 5.0 by tinkerbellopal Great service and comfortable rooms
I have repeatedly stayed at this hotel because of its service, location , and comfort. However, this time the specific room I was given had a terrible sagging bed and pillows that were too soft. Housekeeping tried several times to locate the firmest pillow they have for me. I think it is time to change your pillow supplies for new ones. Because the hotel was fully booked while I was there I did not request to change rooms for better beds. It is the first time in all my stays that the bed was uncomfortable, otherwise everything else was fine as usual.
September 4, 2014