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Rated 4.4 out of 5 by 153 reviewers.
Rated 4.0 out of 5.0 by Dinner not so much, breakfast-excellent Our breakfast server,Lisa,and omelette chef Luis, made sure that our morning was off to a great start. February 28, 2014
Rated 5.0 out of 5.0 by Great Hotel The hotel and staff were wonderful! Would definitely stay again and again! February 27, 2014
Rated 5.0 out of 5.0 by Great experience for all ages Upon our arrival we were surprised with the complimentary dinner buffet voucher which saved us going out again looking for some place to eat. Such a nice surprise bonus. Then we needed to change rooms after the first night to accommodate some family members that were coming to stay and the transition was smoothly completed without any difficulty and without any delay. My whole family from 2 years old to 50+ yrs was very comfortable and had an enjoyable time. The complimentary hot breakfast buffet was the best I have ever had at a hotel; from the expert at the omelet bar to the very pleasant table wait staff. It really brightened our mornings! February 27, 2014
Rated 3.0 out of 5.0 by Economical, basic, cold pool This hotel was much more of an "economy" one than other Holiday Inns I've stayed at- it wasn't as nice as I expected but my kindergartener loved it and there were a LOT of other kids. The location is ugly- on a very busy road in a highly commercialized, somewhat sketchy looking area. It was clean and staff was very friendly and helpful. I appreciated the omelet bar and fresh fruit at breakfast. The shower had good water pressure. The beds were a bit firm, the heater was noisy, and there was a party a few doors down until about midnight so I didn't get much sleep. I had called before making the reservation and was told the pool was "close to 90, we keep it warm" and that it was located 10-15 minutes from both the Seneca Park Zoo and the Play Museum. In reality the zoo was 20-25 minutes and the pool was cold. We only live 1 1/2 hours away and the whole reason we stayed in a hotel was so we could swim together and be close to the places we wanted to visit so it was disappointing. February 27, 2014
Rated 3.0 out of 5.0 by Glad my stay was only 1 night here. We stayed overnight at this hotel with our daughter. I would have to say our stay was okay here. The front desk gentleman was very welcoming, offered us water or coffee while we waited for him to finish with a phone call. Not sure if we were offered a room on the first floor near the pool because we had our daughter with us which ended up being a loud kids wing. My 5 yr old daughter noticed that it was loud and other guests were not quite like us. I really do dislike hotels placing us in kids wings because they think we are going to be a loud nuisence. Rooms appear updated but the furniture is micro suede and dirty (probably because it was near the pool and it seems those rooms are for families with kids). Bed mattress was old while we felt the springs. Quite time was far from being quite. We had to go to the front desk to inform them of kids running the halls slamming doors jumping and banging on the walls. As a good note the breakfast here offered more than your average continental. The dining area was very crowded with many unattended children serving their selves. Dining staff did their best with the volume and tried to make it pleasant for guests. I expected more from Holiday Inn as they are trying to compete in a market with other hotels that are making a large footprint. February 26, 2014
Rated 5.0 out of 5.0 Wonderful breakfast, good location, and warm-hearted staff. Best thing is its free breakfast and free dinner(only mondy to thursday) . Pity for this stay is I did not get upgraded because all upgraded rooms are occupied.( so popular HI.) February 21, 2014
Rated 3.0 out of 5.0 by Warm up that water! We were so looking forward to taking our grand-daughter to the Strong Museum and the Holiday Inn for some winter swim time. She is two, the water was too cold, we checked the temperature of air & water - not up to USA standards. We called the 800 number and got action. Manager says that pool is in the process of repair/remodel - when that's done, it'll be a great place for a "stay-cation". Great breakfast and friendly staff. February 20, 2014
Rated 4.0 out of 5.0 by Hotel was great, restaurant fell short The room and front desk were really nice, NO COMPLAINTS. The restaurant was slow the nights I stayed and the staff was completely under trained and seemed chaotic. My point for example was; I ordered a "grilled chicken sandwich", right of the menu word for word, and received a fried chicken sandwich. The waitress was pleasant but read directly off the menu heading to ask what I wanted with my sandwich. THAT is purely a management failure to understand what is happening in their restaurant. Food was OK at best but the failure to make it a nice atmosphere for travelers was a complete miss. The MANAGEMENT needs to take a more hands on approach to how the systems in place work more efficiently. February 17, 2014
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