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Rated 4.4 out of 5 by 242 reviewers.
Rated 5.0 out of 5.0 by outstanding customer service Even though we were staying on points, we were treated fantastic by the front desk when we checked in and when we checked out. The free breakfast was fantastic and the staff was there to assist at all times. The best Holiday Inn I have stayed at in a while and I always stay in Holiday inns!!! Thanks John August 27, 2014
Rated 5.0 out of 5.0 by Comfortable in all ways From the front desk personnel to the comfortable bed and clean room, to the included evening meal and hot breakfast, the entire experience was a very comfortable break from our busy schedule. August 27, 2014
Rated 2.0 out of 5.0 by Staff was not very pleasant This holiday inn express is probably one of the worst I have ever stayed in. The staff didn't really care if you were there or not. Being a IHG Gold member, was never acknowledge that I was a member. Was never offered anything as a gold member. I can honestly say that I will never stay there again. August 26, 2014
Rated 5.0 out of 5.0 by Great service Definitely coming back when I am in the Rochester area. August 26, 2014
Rated 5.0 out of 5.0 by great location This hotel is very well kept and location is very convenient to shopping restaurants and the thruway August 25, 2014
Rated 5.0 out of 5.0 by Nice hotel would stay here again, vey good value and excellent location August 25, 2014
Rated 5.0 out of 5.0 by Hallways, room size, badroom size, loud aircondition It was so hard to maneuver the baggage cart to the elevator, hallway and to the room...everything is so tight. not enough room to move around. Elevator location is very inconvenient ..hard to find the elevator...all the way to the end corner. And the ceilings are very low..I felt so claustrophobic inside the building , even inside my room..everything is so tight. Needs to update the interior for the customer to enjoy their rooms. Dining room not too clean, floor was wet because of wet plates. Eggs were watery and beacons were raw. August 24, 2014
Rated 5.0 out of 5.0 by Great Service Quality service as I should expect from the price. August 24, 2014
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