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Rated 4.4 out of 5 by 247 reviewers.
Rated 5.0 out of 5.0 by Great Experience We had a very positive experience at the Holiday in Rochester Marketplace. Staff were friendly, room was nice and clean (only thing we noticed was a small amount of mold on the bathtub caulking - really no big deal!), pool was awesome, and breakfast was great. We will definitely stay again when traveling the I-90!! September 4, 2014
Rated 4.0 out of 5.0 by Great service and comfortable rooms I have repeatedly stayed at this hotel because of its service, location , and comfort. However, this time the specific room I was given had a terrible sagging bed and pillows that were too soft. Housekeeping tried several times to locate the firmest pillow they have for me. I think it is time to change your pillow supplies for new ones. Because the hotel was fully booked while I was there I did not request to change rooms for better beds. It is the first time in all my stays that the bed was uncomfortable, otherwise everything else was fine as usual. September 4, 2014
Rated 5.0 out of 5.0 by clean, comfortable and great service We visit our college student 10 weeks in the fall to attend his footbal games. This hotel has the best service, great location and has a very good breakfast. The beds are very comfortable and the rooms are quiet. September 3, 2014
Rated 5.0 out of 5.0 by Nice and convenient to RIT We were pleased with how quiet the hotel was at night despite being next to a major road. The food is good, though the requirement that one wait to be seated at a table and served coffee or tea by the staff makes breakfast more formal than we have encountered at other Holiday Inns. It does not seem possible to grab some food quickly and take off for the day. August 31, 2014
Rated 5.0 out of 5.0 by More stuff? There really isn't anything else to say. Your questionnaire covered everything imaginable. The most noticeable thing about this hotel was the exceptional quality of the "free" food. I have never been to a hotel that offered this quantity or quality of food and offering it for free. August 30, 2014
Rated 5.0 out of 5.0 by outstanding customer service Even though we were staying on points, we were treated fantastic by the front desk when we checked in and when we checked out. The free breakfast was fantastic and the staff was there to assist at all times. The best Holiday Inn I have stayed at in a while and I always stay in Holiday inns!!! Thanks John August 27, 2014
Rated 5.0 out of 5.0 by Comfortable in all ways From the front desk personnel to the comfortable bed and clean room, to the included evening meal and hot breakfast, the entire experience was a very comfortable break from our busy schedule. August 27, 2014
Rated 2.0 out of 5.0 by Staff was not very pleasant This holiday inn express is probably one of the worst I have ever stayed in. The staff didn't really care if you were there or not. Being a IHG Gold member, was never acknowledge that I was a member. Was never offered anything as a gold member. I can honestly say that I will never stay there again. August 26, 2014
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