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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 1404 reviews
93%
Recommend This Property

Ratings Breakdown

1404reviews

  • 5 Stars
    952
  • 4 Stars
    289
  • 3 Stars
    90
  • 2 Stars
    39
  • 1 Stars
    34

A week stay

By

December 09, 2019

club

Overall ok. Wish that they have better breakfast items or separate meat from non meat hot items. Asked for an extra blanket and got two cover sheets instead. Lame thing, since I asked for something basic.

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Very nice staff

By

December 07, 2019

Very nice staff and clean. Good location and nice restaurants and shopping near by

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Travel with small children

By

December 04, 2019

Have stayed here before because it has one of the best indoor pools for our children.
A major disappointment was arriving in a snow storm to discover that the onsite restaurant was closed, so we had to take the children out in bad weather to eat dinner.

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Rooms outdated and items left behind near curtain. Decor was very outdate.

By

December 03, 2019

Great front desk service. Very pleasant and parking was convenient to room location.

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Great option for the Rochester Area

By

December 03, 2019

club

New beds= great sleep. Clean room. Nice facility. Service was top notch.

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No problems overall satisfied but a small issue

By

December 01, 2019

Not an urgent matter, but tried to call guest services on the room phone and it never went thru to anyone. i had to actually call the hotel to ask a wuestion about checking out. It wasnt a problem, just wasnt sure how to reach anyone if there was a problem.

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Good deal

By

December 01, 2019

club

Aside from a few things where the room could have been kept more clean, I would say this hotel is good for the price!

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Nice Stay

By

December 01, 2019

This is a renovated hotel that is very comfortable and well staffed.

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Best breakfast set up in the IHG realm.

By

December 01, 2019

platinumelite

Besides a very personable staff (Tony was great) the breakfast had staff and bought coffee right to the table first thing. No other Holiday Inn I have stayed in did that. Really prepared me for the day ahead.

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Frequent stays at a great hotel

By

November 30, 2019

club

I am frequently at this hotel, approximately 10 times a year and it is always a fantastic stay. Everything is always clean, and comfortable. The proximity to good places to eat makes me look forward to staying at this hotel.

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Comfortable with children

By

November 28, 2019

club

Enjoyed the night there were no issues at all. Had children with us very enjoyable.

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They exceeded my expectations

By

November 28, 2019

platinumelite

My stay was really great. The staff is very courteous and helpful in every way. Good service !!!

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