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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 1381 reviews
93%
Recommend This Property

Ratings Breakdown

1381reviews

  • 5 Stars
    938
  • 4 Stars
    284
  • 3 Stars
    87
  • 2 Stars
    38
  • 1 Stars
    34

Great stay with excellent service!

By

November 16, 2019

club

I was impressed by the friendly staff, clean rooms and great breakfast! I was so thankful for the assistance removing snow from my car in the morning! I’ll definitely stay here when I’m in the area again!

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Fantastic service

By

November 15, 2019

Outstanding service, Friendly helpful staff, Comfortable clean rooms, Great atmosphere, Wonderful location..... highly recommend this hotel!

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Love this location

By

November 13, 2019

club

We were in town for hockey and this location is ideal for quick rink access

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Relaxing getaway

By

November 12, 2019

club

Room was very clean and comfortable, did not hear any outside noise. Would highly recommend to others.

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Clean room-great beds

By

November 11, 2019

club

Hotel is clean and beds are very comfortable;convenient to RIT and shopping

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Good hotel with great staff

By

November 10, 2019

Had a good stay. The only disappointing aspect was the king suite offered no cups, plates, silverware or paper towels. Had a sink, small fridge, microwave and Keurig, but nothing to use to prepare or clean with. Wish I had saved the money and stayed in base room.

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Beautiful, comfortable, cute furniture, lovely decor.

By

November 07, 2019

The only thing I didn't like was that they charged my card $17.15 for "incidentals", but didn't tell me they were doing that up-front.

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Great experience

By

November 05, 2019

club

Enjoyed my time at this hotel! Will definitely stay here again!

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Overall great

By

November 04, 2019

Can’t say one bad thing... overall experience at this location was great, though wish managers special extended past 2 beer min just like my stay before in a Holiday in in Charleston, SC.

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Customer service

By

November 01, 2019

platinumelite

This was our second stay at this hotel and I can say it was another pleasurable experience. The staff was exceptional from check in to check out. Very friendly and accommodating. Looking forward to our next stay.

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Worst Holiday Inn Experience I have Had in Years :(

By

October 31, 2019

platinumelite

I Hate to say it but this is NOT a Good Hotel...
Front Staff is Not Helpful at All...
Seem Much More Concerned About Themselves than Helping Guests...
Night Shift was Never to be seen after 2pm..
Fighting in the Hall woke us Up Both Nights...
Like Pulling Teeth to get a Check out Time later than 11 a.m. when the place was Empty on Sunday...
So Much for Platinum Elite...

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Great Stay ,

By

October 27, 2019

club

Great Stay and loved this hotel. Very convenient and very clean. Well Maintained.

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