Rated 3.8 out of 5 by 120
Rated 4.0 out of 5.0 by maunti Internet connection poor and pay for breakfast
The lobby was much improved since the last time we stayed at this property. However I remembered from the last stay that we did not have a breakfast included when we arrived. Compared to other hotels in area and most hotels on the 95 corridor breakfast is included. Other than that it was a nice stay, but the value is low because of breakfast.
September 1, 2014
Rated 4.0 out of 5.0 by Lyn01 Comfortable Hotel - I-95
Very convenient hotel off I-95. Nice restaurant, good food, great service. Clean, comfortable room/bed. Front Desk staff members and dining room staff were very accommodating and pleasant. Would stay again at this hotel.
August 25, 2014
Rated 2.0 out of 5.0 by Donewiththis1 Tried and true
In spite of the poor reviews I saw online I gave this hotel a try - well the reviews were accurate. Don't walk run to another hotel. My bathroom toilet had remnants from the person that apparently used it before my visit. Well once I reported this to the front desk I was given another room and this "new" bathroom had a used bar of soap left from the person that used the room prior to my visit. The next morning since the manager was not there I asked to be called so I could express my disappointment and although my information was written down I've yet to receive a call. Perhaps that's the norm but I'm done with this hotel! The funny thing is while leaving my room to checkout in the middle of the hallway there was at least 6 cleaning carts. Hope restrooms got cleaned before checking in more guest.
August 20, 2014
Rated 5.0 out of 5.0 by Francine Ease of booking last minute and very clean!
We exited route I-95 to have dinner at a nearby restaurant. Over dinner we spotted this hotel nearby so we decided to take a break and stay overnight. So at 8 p.m., I quickly made a booking for two rooms through IHG. Checking in after dinner was quick. My room was very inviting and pleasant and everything looked extremely clean. Family in the other room volunteered the next morning that their room was very nice, comfortable and clean. So I was glad that everyone had a restful stay and a good experience. We left the next day at 6:30 a.m. so unfortunately we couldn't dawdle longer to enjoy the comfy beds. We just hoped that our next accommodations would be as pleasant. Thank you to the staff who all were nice and friendly.
August 20, 2014
Rated 1.0 out of 5.0 by VBNY Not a great place to stay
Not the best quality. Many things in the room did not work proplerly, for example the toilet would constantly run, hair dryer did not work, even the remote for the TV did not work. Chipped up table, chipped bathtub, towel racks in the bathroom peeling. I know this is not a high end hotel but come on.
August 20, 2014
Rated 5.0 out of 5.0 by bawi Nice hotel, very clean room
Courteous staff. Easy to check in. Very clean room. Quiet. Easy to check out.
August 18, 2014
Rated 3.0 out of 5.0 by Bobby D - Richmond Friendly Staff - Hotel in Transition
The staff here is very friendly, but the property is in the process of renovation.
It seemed a convenient area as we drove home from Florida, but there was not a lot of restaurants in the area.
The HVAC in the room wasn't the best, the bathroom was not well lit, and it has a basic at best restaurant.
The internet was very sparatic as was the TV but this might have been the result of heavy rain. But as a traveler one needs the internet and TV even in the rain.
Also it was the first uncomfortable bed at a HI we can remember.
Every staff member we encountered was friendly, but we think this will be a much better stay when renovations are complete.
August 16, 2014
Rated 4.0 out of 5.0 by Lordgod14 clean room and okay fitness area
Attractive site with full amenities but seriously lacking in trained reception and check out personnel. Front desk staff was more interested i playing on the computer than showing interest in checking in or out and certainly could have cared less if I would ever return.
August 15, 2014