Rated 3.8 out of 5 by 114
Rated 3.0 out of 5.0 by Bobby D - Richmond Friendly Staff - Hotel in Transition
The staff here is very friendly, but the property is in the process of renovation.
It seemed a convenient area as we drove home from Florida, but there was not a lot of restaurants in the area.
The HVAC in the room wasn't the best, the bathroom was not well lit, and it has a basic at best restaurant.
The internet was very sparatic as was the TV but this might have been the result of heavy rain. But as a traveler one needs the internet and TV even in the rain.
Also it was the first uncomfortable bed at a HI we can remember.
Every staff member we encountered was friendly, but we think this will be a much better stay when renovations are complete.
August 16, 2014
Rated 4.0 out of 5.0 by Lordgod14 clean room and okay fitness area
Attractive site with full amenities but seriously lacking in trained reception and check out personnel. Front desk staff was more interested i playing on the computer than showing interest in checking in or out and certainly could have cared less if I would ever return.
August 15, 2014
Rated 1.0 out of 5.0 by Coolrodder Terrible
Terrible dirty place would not stay here again. No hot water at night, dog barking on my floor, very bad stay, no sleep. I should have been given my money back, and way over priced
August 14, 2014
Rated 3.0 out of 5.0 by NavyMom12 OK for stop over
Our stay would have been fine for the one night except that we arrived late and there was no hot water by the time I showered at 11:30 p.m. Also, the room was on the 4th floor at the far end of the hallway - we had brought our dog along and this made it a bit inconvenient to take him outside for potty breaks. Only one of the elevators was operating, and the stairs led directly outside where it was pouring down rain. However, the lady at the front desk was nice.
August 14, 2014
Rated 1.0 out of 5.0 by DJ from FL Terrible Customer Service
I am a fan of Holiday Inn and stay there often and will continue to do so..just not at the Santee Holiday Inn. This was a "reward" night that my wife, daughter, grandsons (and dog) used while traveling. One elevator was broke, the ice machine was broke, and the pool was freezing. Those things happen...but what I cannot accept is the EXTREMELY rude way one of the staff members treated my wife and adult daughter..not just once, but multiple times. I would highly recommend you do not stay here...find another local hotel or travel to the next Holiday Inn.
August 13, 2014
Rated 2.0 out of 5.0 by Go-Ahead In need of improvements.
Have used this facility every time traveling to Florida from Virginia. This HI is now showing it's age. Office chair height adjustment broken. Called front desk for a replacement. Staff member responded with another replacement chair that also had a broken height adjustment. Towel rack in rest room, rusted and poorly fastened to the wall. Carpet needs to be cleaned. Sagging in the middle the mattress needs replacement.
August 10, 2014
Rated 2.0 out of 5.0 by jtg456 Needs more T.L.C.
1) Pool out of service
2)Hot water in shower inadequate
3) Room charge error on fast checkout invoice.
Could only be corrected by manager after 9 AM
4) worn carpeting in elevators
August 3, 2014
Rated 1.0 out of 5.0 by barb4040 July Trip
This was our second stay at this hotel and we were greatly disappointed this time. Will not return.
July 28, 2014