Rated 4.6 out of 5 by 138
Rated 1.0 out of 5.0 by Sugrag Disappointment in Statesboro
I travel quite frequently with my job, and my hotel preference has always been Holiday Inn, and it will always be Holiday Inn except when I travel to Statesboro, GA.
The blonde-haired young lady at the front desk does a very poor job at showing customer appreciation, and seems to have a poor attitude. I have stayed at the Statesboro Holiday 2 times now within the last 2 months (4 days ea. time), and I have had the horrible experience of being checked in by this person on both occasions. The first time, I just wrote it off as maybe she's had a bad day, but on this 2nd time, it was completely unsatisfactory.
It was a busy time of the day and several people were checking in, I was asked to be checked in by a gentleman that clearly was new on the job (training under the young lady). He kept having troubles, and would ask for her help, she answer real quick in a frustrating voice, rolling her eyes, and go back to what she was doing. This happened on 4 separate occasions, and then when I was handed the confirmation sheet, everything was incorrect (Price, number of days, bed size, and did not have my IHG rewards number). When I brought it to his attention, he asked for her help, again in frustration, she comes over, reverses everything out and then tells him to re-enter all of my infomation. During all of this, she has not once acknowledged my presence, and I asked if she would please go ahead and get me checked in, she just looked at me, and went back to her PC helping other guests. I literally stood at the desk getting checked in for 35 minutes while I watched 7 other people who were behind me get checked in.
I know people have to train at the job, and I understand that situation, but I definitely would not have this person training one of my new employees if this is the level of satisfaction you are giving your customers.
Something I learned many years ago is: A smile and good attitude goes a LONG way.
August 25, 2014
Rated 4.0 out of 5.0 by maroak My Stay
The hotel looks great on the outside as well as on the inside. The cleanliness is very well kept to a premium. The whole fit and finish of the hotel is quite nice. I really enjoyed my stay here. The only issue I experienced was the lack of USB ports (non existent) in the room. I could not charge my cell phone while in the room.
August 21, 2014
Rated 5.0 out of 5.0 by Mom02 Nice place to stay
We enjoyed our visit to the hotel. It was very clean and decorated nicely. The employees were very friendly.
August 21, 2014