Rated 4.1 out of 5 by 376
Rated 4.0 out of 5.0 by Chips 1 Chris - Carmarthen
We would recommend this hotel but with some reservations. Make sure that you don't get a room that overlooks the extractor fans.
The language skills of some of the housekeeping staff was limited. Faults in the bathroom were not understood.
Otherwise our stay was enjoyable and the standard of cleanliness was excellent.
August 29, 2014
Rated 4.0 out of 5.0 by Ellie16 ENJOYABLE FIRST VISIT TO A HOLIDAY INN
There is not much we can say that was wrong with this Hotel. All staff were friendly and helpful. The breakfasts were fine - so much choice and prefer a help yourself service. Our bedroom was very comfortable - wished we could have had the window opened though (Health and Safety I suppose). The only downside was hearing our next room guests arguing and shouting. This was because I think we had a dividing door between us and could hear everything.
August 29, 2014
Rated 3.0 out of 5.0 by BarryC very dated rooms
This hotel advertised itself as refurbished which the general guest areas such as the restaurant, bar, and entrance were. However the rooms were very dated and not particularly clean. Aircon did not work nor did the bathroom vent despite the hotel placing a notice that did request you not to leave the bathroom door open. Staff could not direct me to Warwick Castle and googled every location request from us. Prior to this we had stayed at Holiday Inn Liverpool which we rated 10/10. Suggest Holiday Inn SUA take a trip to see the Liverpool operation.
August 28, 2014