Rated 4.0 out of 5.0 by AlfUK Great Room and Good Gym
Great room with a good standard but the TV's need sorting out.
Some of the channels don't work and the guide can only be described as flaky!
June 15, 2013
Rated 5.0 out of 5.0 by Ken2806 Swindon Holiday Inn
I have written a previous review for this hotel, and this is just to confirm the consistency of the experience.
The staff are the most welcoming and customer aware group that I have come across in a hotel. I use hotels a lot and they are very impressive in comparison to others in this hotel group and other chains.
The breakfast and room service is first class. The restaurant staff truly are outstanding. Apologies if that comes across like an advert, but credit where it is due.
My one negativeish comment is the cost of WiFi acess. My company pay for this for me, but I do not feel able to purhcase it, at the cost. Not sure whether many other hotel users, avail of this service because of that. (So if an additional couple of quid was added to each hotel room rate instead, to make it free like they do in other chains, I am sure no-one would notice)
Does not stop me coming here though!
June 10, 2013
Rated 4.0 out of 5.0 by MJJ1000 Bedroom
Nice stay. Food well presented. Coach pary in on the first day so breakfast was a bit of a scrum - some items never appeared but the next morning was back to normal. Bar is poorly stocked - my wife had to get to choice FOUR before they had it.
Room was poor, basically it was too small to be called a double - 12 inches to the wall - so no bedside table and difficult to get out in the night. As a platinium member I usually get offered better!
June 1, 2013
Rated 2.0 out of 5.0 by TrevM Disappointing, not to usual standard
Upon arrival I was not recognised as a Platinum Elite member and was told that no room upgrade was available only when I asked. Not that I expect an upgrade every time but it is nice to be advised that at least the staff had made the effort to check. The room was small and quite a distance from reception. As I stay in a large number of Holiday Inn hotels, I have to say that this rates among the lowest for staff service which is a shame as the hotel itself is quite pleasant and conveniently located. I made my disappointment clear upon departure, having paid £16 for Internet access to be then advised that I was eligible for 4 hours free of charge! Had I been advised this upon arrival I would have elected to use just the 4 hours and saved £16. I was advised that the hotel manager would send me an email communication to acknowledge my concerns but this has still not been forthcoming. I cannot understand how the staff service can vary so much between hotels within the group.
June 1, 2013
Rated 5.0 out of 5.0 by Kitty555 Very pleasant stay
I have stayed in this hotel many times over the years when visiting family in the Swindon area. The staff are always very friendly and helpful. The breakfast is always very good with friendly waiting staff and lots of choice. The dinner menu is quite varied and is good value and they always try to accommodate any special requests. The rooms are clean and well serviced although the bathrooms probably need a bit of an upgrade at this stage. The location is good for town and the motorway. The hotel's public bar area is just OK - not very cosy in the winter as it is also in the hotel lobby. The rooms are usually very quiet, Would recommend.
May 13, 2013
Rated 3.0 out of 5.0 by Clever An OK stay - Nothing special
I booked this Hotel as I was visiting friends in the area with my wife and two teenage boys. On booking two months in advance I requested interconnecting rooms which I was told were available at the time. I selected a Holiday Inn over and Express to make the stay as comfortable and enjoyable as possible. On arrival the reception informed me that the interconnecting rooms were not available and I had been upgraded, that just means a bigger TV.
The upgraded rooms were of average quality and the twin room I had ordered for my boys was a double and I had to request for the sofa bed to be made up (not a comfortable sleep!). The hotel is in need of a re-vamp and I now wish I had stayed in an Express which are more modern, clean and tidy.
On a plus point we did use the pool the following morning which was very nice.
May 13, 2013
Rated 4.0 out of 5.0 by Swede52 Friendly staff
The very friendly staff made me feel welcome and the breakfast buffe was all we needed for a day out in the countryside.
May 12, 2013
Rated 4.0 out of 5.0 by thedoctor1 stay at Holiday Inn Swindon
The Hote Staff were very helpful and our room was very good and comfortable. The hotel food was excellent and the overall price was very good value. It is excellent that some hotels still have some smoking rooms as people do smoke regardless of what many others say, and to be able to use this facility adds the Hotels attractiveness to quite a few peope.
May 11, 2013