Rated 4.5 out of 5 by 195
Rated 3.0 out of 5.0 Wonderful Staff
I was put in room 422. It did not have a refrigerator, I called the front desk and within minutes one was brought up and my food was being chilled. I did not get the name of the man who delivered it but his prompt delivery should be commended. But my real point was that my room was very damp and musty, smelled like a wet basement, leaving all of my clothes to smell the same way. I said something to Michellle at the front desk in the morning while I was checking out. She went completely above and beyond what she had to do.. She made me feel like a valuable and important customer. Her professionalism and quick handling of the whole situation was truly remarkable. As much as I travel for my job I visit lots and lots of hotels, and when I do have issues none of them are handled as well, in fact I usually get the brush off. I never contact the hotels but she was so awesome that she deserves to be noticed, commended and rewarded. Sorry if I'm pouring this on so thick but she made that much of an impression to me. More people like her are needed in this industry.
July 4, 2015
Rated 5.0 out of 5.0 by 1Anjell Beautiful Hotel with great staff
Hotel is beautiful, lobby is extremely attractive with very comfortable seating areas. Staff is very well trained, welcoming and helpful.
July 2, 2015
Rated 5.0 out of 5.0 by Lola67 Overnight stop
Driving south from Ontario and needed a break for the night. This hotel in Wilmington was perfect.
June 19, 2015
Rated 4.0 out of 5.0 by didi95 Holiday Inn, Wilmington, OH
Great stay, friendly staff, great room. Do not recommend Max
June 18, 2015
Rated 4.0 out of 5.0 by Bishop Bailey comfortable bed
I think the facility was very nice -my wife and I enjoyed staying there. I would like for there to have been a better handling of the pet odors and the concerns about our food at breakfast the day we checked out.
June 12, 2015
Rated 5.0 out of 5.0 by Spark12069 The only place to stay !
The only place I stay while visiting Wilmington, Ohio
June 3, 2015
Rated 4.0 out of 5.0 by Big Dawes nice place
was everything I expected clean quiet (even with dog show) and very nice. Good work by the staff who were always attentive and helpful
June 2, 2015
Rated 5.0 out of 5.0 by Tina410 Excellent Staff & most comfortable bed
Kudos to staff members KYLE, SARAH and JARED !!! Cheerful, smiling and very pleasant to work with. Spoke to Sarah before my arrival; she handled my request with ease. Jared was able to change a room for me with ease and perfection. Kyle took care of us our many requests with the style of a perfectionist !! All three were always there when needed.
The absolute most comfortable hotel bed I have ever slept in. Our room was always clean and housekeeping was on their toes from arrival to departure
May 28, 2015