Rated 4.6 out of 5 by 67
Rated 2.0 out of 5.0 by M&M45 All Hype
They told us that we were paying more because we got the deluxe toiletry package but I didn't see anything different than what we would normally get. Most of the staff that we ran into were rude except for the wait staff at the restaurant. This was the first night away from the kids since we got custody and I was really kind of disappointed.
February 26, 2014
Rated 1.0 out of 5.0 by grant.605 Terrible
They canceled my room for the week incorrectly. I never got an apology, had to hear they admitted fault through a colleague. Fire alarm goes off and power goes out at 2:45am one morning. They clearly dont have someone there who knows how to handle this situation as it took them nearly an hour to get it to stop going off as everybody is in the lobby. Front desk staff rude, my key card stopped working in the middle of my week there and had to walk up to my room and back to the front desk multiple times before they got it corrected and many other things that added up the whole week. Overall terrible experience.
February 26, 2014
Rated 5.0 out of 5.0 by Betsy Scrapbooker Awesome service
The staff did a great job! They were able to honor my request for a specific (my favorite) room, and a refrigerator. The sofa sleeper was already set up, and the bed was made for my daughter when we arrived. We were there on a mother-daughter scrapbooking weekend retreat. We love the location of the hotel, and is perfect for a weekend retreat. The scrapbooking event was there at the Roberts Centre. I feel we do get extra special treatment, being a rewards club member. Thank you. We look forward to seeing you again next year!
February 18, 2014
Rated 5.0 out of 5.0 by Jeff127 Amazing food and a great looking hotel
When I first walked in and seen the lobby- it was nearly breath taking. The whole hotel was beautiful. I loved every single thing about the hotel! The one thing, and I do mean one thing that I didn't like was the bed. My girlfriend absolutely loved it, but I found it was just a little too soft. I found that my midsection sank in the bed while my legs and head were propped up. Almost like a 'V' position. Might've just been me, but it was uncomfortable. The food at the restaurant was awesome, I loved being able to have it delivered to the room, I thought that was so cool. I also liked the flat panel TV. I've stayed at hotels that were super nice, but they had an outdated TV and it just kills the whole vibe of the room. This hotel is great and I'd definitely return.
February 17, 2014
Rated 5.0 out of 5.0 by ASW513 Great Getaway
Taking an early valentine Romantic getaway with my wife. This hotel has it all ! Best alone time we could have asked for. Thanks Holiday Inn
February 14, 2014
Rated 5.0 out of 5.0 by Nessa22 Great service
I come to this location 3 times per year with a group. The staff are always friendly and they go the extra mile to accomodate!!
February 13, 2014
Rated 3.0 out of 5.0 by Sleeps-a-lot Dark hallways and isolation from the greater world
While the beds where comfortable and the room was a good size this hotel has seen better days. Poor lighting in the hallways, torn carpet, dirty common areas and the worlds worst internet connection. The hotel has a nice entrance area which is shares with the Roberts Convention Center. Take it in its all down hill from there. There is a Max and Erma's restaurant attached to the hotel. I'll admit I don't frequent this chain but I hope this is one of the poorer ones. Restaurant was filthy at dinner and they messed up my wife's food (manager did check on us and provide discount). Breakfast bar was really funny, we showed up 30 minutes after it had "opened" and they still didn't have drinks, silverware, or half the food out.
February 1, 2014
Rated 4.0 out of 5.0 by 3children Beautiful Hotel
Though the hotel was very nice but for the cost would have like to have some kind of continential breakfast or at least a discount at the restaurant.
January 30, 2014