Rated 4.1 out of 5 by 102
Rated 1.0 out of 5.0 by Mukluk Unhappy experience
Table lamp didn't work in room. Took 2 trips by maintenance to figure it out. Door keys didn't work after I had carried all my luggage up to 7th floor. Had to return to lobby to advise, then met maintenance back at room and issue was resolved. Only then did they advise me there was a hall phone I could have used to call down to front desk. The room entry system is causing the hotel problems - they informed me of this only after my adventure. It's the little things that make someone choose a different hotel next time.
December 2, 2013
Rated 1.0 out of 5.0 by mkm86 NO CUSTOMER SERVICE
awful hotel staff- very rude to me the entire weekend- from check-in to check-out. It took 2 hours to check in- forced to wait in hotel restaurant as I had flown in to Windsor. I was given grief for asking for more towels and toilet paper. House keeping didn't come to my room at all over the weekend to restock ANYTHING. Oh, by the way, I paid for an executive Kind suite. Is this how you treat all your members? I was given more grief on check out for apparently being noisy and other guests complained, forcing staff "to give them a discount" NOT MY PROBLEM!!!
I will never stay at this hotel again or any other Holiday Inn for that matter. Your staff needs to learn some customer service skills- trust me, I've worked at the Front Desk of a hotel chain, before.
November 28, 2013
Rated 5.0 out of 5.0 by Rebecca237 Great room!
We recently stayed at the Holiday in on Huron Church Road in Windsor, Ontario. We booked a room with a king-size bed, since it was only slightly more expensive than a room with a queen. We were surprised to find that not only did we have a king-sized bed, but there was an adjacent living space with a pull-out couch, two armchairs and another television which we didn't expect. We really enjoyed the extra space! The room was quiet and very comfortable, and clean. We felt very relaxed and very much enjoyed our stay.
November 27, 2013