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Rated 4.2 out of 5 by 127 reviewers.
Rated 3.0 out of 5.0 by air conditioner works poorly or not at all during 70-90 degree weather We notified front desk the air conditioner was turning itself on & off, the air was blowing intermittantly to warm and hot, the room was stuffy during afternoon and taking half the night to cool off, we were unable to open the windows to offset the poor air quality in the room as well as to mitigate the air conditioner not working properly -- and the front desk clerk told us it was a weekend (Saturday) so there were no facilities people on duty to respond to the maintenance need!? We told her that was her problem, not ours, and she needed to call someone in to fix the problem. On our way out that day we stopped at the front desk to remind her we meant it that she needed to address the problem immediately that day and her careless answer and attitude communicated that she had no intention of calling anyone in to fix the problem. The next day we again notified the front desk that the air conditioner was still not working and again we got the no-care attitude. We checked out at 6 am Monday morning after spending three nights in a room that took half the nights to cool off which meant sleepless nights for both of us. This is not the experience I've had in other HIE hotels. I do not recommend this hotel. You are lucky I am giving it even fair or average scores in any categories. September 14, 2014
Rated 3.0 out of 5.0 by OK stay. Hotel is right off highway 25 which is good and bad. Easy to find hotel, but area super congested at rush hour times with cars backed up on surface streets around hotel. This is mostly a business park area, so lacking in restaurants etc. With the traffic it was difficult to drive to a restaurant for dinner at night from the hotel. Rooms are large, but mine was dark and the bathroom very small. Positives are that the staff are great and everything was clean. September 12, 2014
Rated 4.0 out of 5.0 by Good location and good service This was a good central location for the area and the service was very good. I mistakenly booked for only one night and needed two. The staff were very accommodating to our needs. I would stay here again. Thank you. September 9, 2014
Rated 4.0 out of 5.0 by Good Room I think this was one of the best rooms we have stayed in in a very long time at a Holiday Inn. We have stayed at two others in Albuquerque and they both were not as nice as this one. I saw several people complain about the bathrooms being so small, well if they have a room the size we did then the bathroom was small. The hallway was what was small but we managed going down it. Most hallways are much wider but like I said this was the clean and good. We were right across from the pool so we worried about the noise level being so high. We will sure book again at this Holiday Inn when we are in Albuquerque. September 7, 2014
Rated 5.0 out of 5.0 by Holiday get away We had a great Holiday weekend. Perfect location to dining, tramway, casino, winery, etc. September 6, 2014
Rated 5.0 out of 5.0 by comfortable bed and clean rooms had a nice stay, the beds were comfortable and rooms were clean. staff was very friendly September 5, 2014
Rated 5.0 out of 5.0 by Comfortable bed, clean Comfy and good. Did feel that the bathroom was kind of small. September 5, 2014
Rated 5.0 out of 5.0 by staff Nice, friendly and caring staff answered all my questions. I did think the breakfast was not enough for the amount of folks that stayed the night there I had to wait about 15 minutes for sausage becasue they ran out the next day fruit was not enough. September 4, 2014
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