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Rated 4.2 out of 5 by 220 reviewers.
Rated 1.0 out of 5.0 by False Smoking Charges Average hotel for an average price. Still waiting to get false $250 smoking charge resolved. I have never been a smoker and am still waiting to hear from management why this charge was billed to my credit card the day after checkout. August 19, 2015
Rated 5.0 out of 5.0 by Last minute check in Did not plan on stopping. Felt tired and wanted a place to rest. Staff was able to get me checked in quickly and very understanding. August 17, 2015
Rated 5.0 out of 5.0 by Stay at Balloon Park Holiday Inn Express We stayed for one week and enjoyed our stay. I wish we had booked one of the suites. They were much larger and had a nice seating area. August 13, 2015
Rated 5.0 out of 5.0 by Happy This facility is always clean. The convenient location is a plus and the staff is always friendly and acts happy to see you. I like that since I stay there frequently. August 6, 2015
Rated 5.0 out of 5.0 by Beautiful property Second visit and the accommodations and service still topnotch! HIE is always my first choice when looking for a "home away from home." Will be back next time in Albuquerque! July 27, 2015
Rated 4.0 out of 5.0 by Good Customer Service The air conditioning in the room I recently stayed in was not working upon arrival. I reported this to the front desk then left for a few hours. Upon my return I was told maintenance checked it out and it was working properly. It clearly was not working. I went back to the front desk and was immediately moved to an upgraded room across the hall. Excellent customer service by the front desk personnel. Hotel was clean and convenient to my work in the area, breakfast was just ok. July 26, 2015
Rated 5.0 out of 5.0 by Great stay Always stay at this Holiday Inn Express when we are in Albuquerque. Always a great stay. July 24, 2015
Rated 3.0 out of 5.0 by A/C didn't work well Our stay at Holiday Inn overall was pretty good. The room was clean and the staff was nice. The only problem was that our air conditioner didn't work well. The room was stuffy and my husband had to plug in the air conditioner. Once it turned on, the buttons on the unit did not function. So, we tried the wall thermostat. That did not work either. When we came back to the room after an evening out, the room was cooler but not cool. We slept without any covers because it was so warm. I suggest before you stay in a room, make sure the a/c works! July 16, 2015
  • 2015-08-31T11:39:25.615-05:00
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