Rated 4.7 out of 5 by 41
Rated 5.0 out of 5.0 by Dollie Great staff!!!
We chose this location because of it's easy access to Houston with quiet surroundings: And it is just 35 minutes to the Med Center. We return now because the staff is fabulous. Always great smiles and a warm welcome.
December 7, 2013
Rated 4.0 out of 5.0 by Billreview Look at your bill before you leave.
I enjoyed this stay for the most part. Everything was comfortable with the room and the bed was excellent. The room was very clean. What I remember most about this hotel is a simple detail that just really annoys me. I stayed here on business. For what ever reason, I didn't review the bill carefully prior to leaving. A "Toll Call charge" was added to my bill. The call was a 1-866 phone number which is a toll free call. However, the hotel phone system must be programmed incorrectly. While the amount was small, I was still bothered by the charge and mad at myself for not asking about it at checkout. I called the hotel and the desk clerk stated that 1-866 numbers were in fact toll calls. This of course is not true. Anyway, as a loyal Holiday Inn customer (Platinum IHG member), I expected better customer service. While I won't not recommend this hotel.....just don't expect much from the staff and double check your hotel bill prior to departing.
November 23, 2013
Rated 5.0 out of 5.0 by SVG709 Nice, clean, and comfortable!
We had a very nice experience at our recent stay at the Holiday Inn Express in Alvin. I had made a mistake when making my reservation and the front desk staff were extremely helpful and went out of their way to make us comfortable. The hotel and our room were very clean and neat! We definitely appreciated the hot breakfast the next morning. We will definitely stay here again when traveling in this area!
November 21, 2013