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Rated 4.4 out of 5 by 178 reviewers.
Rated 3.0 out of 5.0 by Repeat Guest Overall good hotel, but Clogged sink, VERY slippery tub, dripping faucet. Toilet lever stuck on flush. Cleaning crew needs to watch this kind of thing, and be able to get it fixed fast.. July 21, 2014
Rated 5.0 out of 5.0 by Anniversary My wife stayed for a romantic evening. We left refreshed and well rested. July 21, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express, Auburn, Ma This hotel is located of Route 290, 395 and the Mass Pike. I encountered a problem which was because of the hotel location, and had nothing to do with the staff or management of the hotel. The hotel seems to be sold out most of the year, so I was lucky to book a room. My room was on the 4th floor, facing Route 290. The noise from the traffic on the highway could be heard in the room. The noise was not as bad as it sounds, but if you can get a room on the other side of the hotel it would be better. The staff of the hotel is very friendly and helpful, and went out of their way to accommodate you. A very friendly staff and the hotel management should be proud. The housekeeping staff was excellent. Considering the hotel was sold out we had all the necessary towels and the housekeeping staff should also be commended. The hotel had the usual Holiday Inn Express Breakfast selections which was always full and available. The breakfast lady worked very hard considering the amount of people in the hotel, and was always seen taking care of the quests. The hotel did not have a pool. There seemed to be plenty of parking and as I said the hotel was sold out. There are enough restaurants in the area so you have a good choices. This is one of the best run Holiday Inn Expresses I stayed at. I would recommend this hotel and would stay there again. July 19, 2014
Rated 2.0 out of 5.0 by clogged sink, dirty blankets The room was small and damp. Although the bed was made daily, the blankets had food, urine and feces stains. The floor was not vaccummed any of the days during my stay. This is an incredibly long survey. July 19, 2014
Rated 5.0 out of 5.0 by A great find along our way We stopped at the HIE on our stopover. We had picked up a Hotel Coupon booklet at one of the rest stops and there was a coupon in it. Note: there is a criteria or two that must be meet before you can use the discount coupon. For us, they were met. Kyle at the front desk was very helpful and friendly. His restaurant recommendation to Bentley's pub (within walking distance) was very good. You also save 10% off your meal if you show your HIE door key. July 19, 2014
Rated 5.0 out of 5.0 by Enjoyable stay Greeted by friendly desk manager. Room was clean, comfortable, quiet and relaxing. Bathroom was clean. Added bonus was the nearby Chili's Restaurant delivered to this hotel, which made our dinner choice after a long day much more enjoyable and convenient. Slept well on comfortable bed. July 18, 2014
Rated 5.0 out of 5.0 by Very Nice They had great service, a big open comfortable clean room, an awesome unique hot tub. There was no pool, but the hot tub was where it's at. Decent restaurants with delivery. Not far from the mall. And the exercise room was decent too. I was traveling for business and they were fast and accommodating and check in and check out was complete in no time. July 17, 2014
Rated 4.0 out of 5.0 by Nice hotel; great pillows, somewhat small parking lot Had a nice stay and really loved the cloud like pillows. Just a few notes: 1) the toiletries are in a very sturdy plastic tube and it's hard to get the product out. 2) the parking lot is a bit small for the property and if it is fully booked, I think there would not be enough parking. There are only 4-5 handicap parking spots. The front desk provided a nice list of local restaurants and there are two on the list which offer a 10% discount if you produce your room key. Pass on Charley's Steakhouse. Too expensive even with the 10% discount and the food wasn't good (dry ribs and chewy steak). The hotel is convenient to I-395, I-209- and the Mass Pike. Half an hour from Thompson Speedway. We leave for work early in the morning, before the hot breakfast foods come out. Cold cereal was available but it's in dispensers, not individual boxes. The yogurt was good. July 16, 2014
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