Rated 3.9 out of 5 by 76
Rated 2.0 out of 5.0 by JsManofSteel Poor condition and very dirty but it looked like a newer motel.
Room was dirty, unpainted patch on the drywall. Mold in the shower and what looked blood on the bathroom wall switch. Take a look at the attached pictures to see for yourself.
I'm a platinum member and had asked for an upgrade. I was told that I had received the upgrade and that there were no upgrade rooms available. I later met another member of my party that was not a Priority member who was upgraded at no charge to a two room suite with a corner balcony and a view. It would have been nice if that had been offered to me when I asked for the upgrade. I didn't complain as I was too tired to deal with it.
July 27, 2014
Rated 2.0 out of 5.0 by Charles2014 Not as good as it use to be
The area is very nice to visit. The motel was disappointing this time from the last few times when we stayed there. The first room was not as clean as we have experienced in the pass. One of the beds had been made, but seemed to have not had the sheets changed with sheet still looking slept on and hair.
We were looking for a wonderful time to celebrate our 40th anniversary. We made it down to breakfast by 9 and there was little to eat. No eggs and when asked if there was going to be any more we were told they were instructed not to cook anymore for the day. Breakfast is shown to be until 10 on all printed information.
Enough said. We will try them again soon to see if they have improved any since we did like going and staying there from time to time. We are hoping it was jus an off time for them.
The staff was friendly and apologized for problems.
July 23, 2014
Rated 3.0 out of 5.0 by Visiting Family in Benici Below par on a holiday weekend
The hotel was having staff issues with housekeeping and front desk. It may not be an indication of "typical" performance, but worth some caution. Rooms were better than typical for Holiday Express, high ceilings and a fresh property.
July 9, 2014
Rated 2.0 out of 5.0 by Lehi Disappointed
I am sure that no one will experience what I went through, but I was very disappointed in the room preparation, cleanliness and response to our needs.
July 8, 2014
Rated 3.0 out of 5.0 by Mom and family Comfortable bedding, but understaffed
Staff was very young and appeared to only be one or two on staff at any given time. The front desk clerk was also washing towels in the evening which pulled her away from the unmanned front desk. The breakfast area staff was very attentive and hard working.
Hotel is not bad, as long as you don't have any problems. Young, minimal staff not very helpful.
July 4, 2014
Rated 3.0 out of 5.0 by Tom and family great room
Really appreciate the upgrade. Only a few issues. The room had no towels when we arrived and staffing for late check in was insufficient. Had to wait 1+ hours for the towels.
July 3, 2014
Rated 1.0 out of 5.0 by QueenR Understaffed and Unresponsive
The hotel was understaffed. I believe only 1 person was on staff that night, and there were several of us needing help. The hotel was booked, so I couldn't change rooms even if I could find a worker to help. I waited a total of 30 minutes several times and no one ever came. I even called the hotel from my cell phone to see if it would transfer anywhere to be answered.
1. Air conditioner didn't work.
2. Had to open window, and it was on the ground floor. Made me very uncomfortable. And made for a fitful night's sleep.
3. Hole in wall that was patched up, but not painted.
4. Holes in carpet.
5. Shampoo came apart, as if it was opened previously.
6. Couldn't find anyone at night… OR in the morning for help with the room.
7. An automatic text came to me in the morning wondering if they could help with anything. I texted back, and no one responded or contacted me.
If I would not have been awake for 22 hours, I would have found another place to stay. It was that bad.
July 2, 2014
Rated 5.0 out of 5.0 by E.DeJesus Great Hotel Overall
Rooms were large and easily accommodated 4 people. The beds were very comfortable. The staff were all very helpful with all of our needs. The breakfast was awesome!
Many of our family members stayed here as we all attended a memorial service for our Uncle.
I would highly recommend this hotel, and would stay here again if in the area again.
July 1, 2014