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Rated 4.2 out of 5 by 116 reviewers.
Rated 5.0 out of 5.0 More than a place to sleep. Room was spacious, well furnished and clean. Above average amenities. Breakfast is substantial. Offered from 6:00 AM to 10:00 AM. That's special! I did not drive this trip. Location proved to be perfect for using public transit. Location is close enough to walk to town center. Very convenient. January 14, 2015
Rated 5.0 out of 5.0 by Hotel Staff Your staff was like family. Very rarely have I felt such hospitality. All my best wishes to these wonderful people. January 7, 2015
Rated 4.0 out of 5.0 by Nice hotel at a good price. This is the second time I have stayed at the Holiday Inn Express in Benicia because I have a nephew and family living in Vallejo. The hotel is right off the freeway. Staff are friendly. The suite with two bedrooms, two bathrooms, two TVs, two microwaves, and two refrigerators is reasonably priced. The TVs were a little hard to figure out, but eventually we figured them out and the picture cleared up on one of the TVs. Good experience overall. January 5, 2015
Rated 5.0 out of 5.0 by Great front desk service and comfortable room and clean bathroom Hotel reception staff at Benicia is very helpful and friendly..Lizabeth has provided us prompt responses from reservation confirmation, to hotel check-in, with good and professional quest service during our stay. Another plus at .this hotel is our guest room/bathroom are kept clean daily.. The house keeping staff has done good job.. January 3, 2015
Rated 4.0 out of 5.0 Poor points distribution system I travel a great amount now and was very disappointed to learn that several of my past trips within the past 3 months did not accrue points due to not directly booking with HIE. if I don't book directly with Holiday Inn express, I do not collect IHG points. This may effect my future bookings. I do like the Holiday Inn express's. December 31, 2014
Rated 5.0 out of 5.0 by Consistent Quality and Service I come to Benicia on business every 6-8 weeks. The service and comfort at Holiday Inn Express is always a given. Thank you! December 21, 2014
Rated 5.0 out of 5.0 by Great Place My stay was excellent from check in to check out. Highly Recommend! December 13, 2014
Rated 5.0 out of 5.0 by Staff treated us like family! What a wonderful staff and service! Madelyne went the extra mile for us. She called the corporate office to clarify a misunderstanding on my bill. Later on, she personally called our room to see if we had everything we needed. We requested a blanket, which she delivered promptly. She made us feel like guests in her own home. Thank you Madelyne! Staff the next morning was also very friendly. We will definitely stay here again. Great customer service, comfortable beds, and a nice location. November 30, 2014
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