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Rated 3.4 out of 5 by 53 reviewers.
Rated 5.0 out of 5.0 by Friendly Place to Stay The staff makes you feel welcome as soon as you enter the lobby. The rooms were clean and fresh and had natural light. Would recommend this establishment to anyone traveling. July 22, 2014
Rated 1.0 out of 5.0 by Move the smoke alarm!!!! The worst part of my experience was the blaring, piercing smoke alarm, which was activated by my using the shower! Huh??? Apparently the smoke detector "sees" the shower vapor and activates, but there was no way to turn on a fan so I left the bathroom door open. Why the smoke alarm is RIGHT NEXT TO THE BATHROOM DOOR was not explained to my satisfaction. While some of the staff were pleasant, my overall experience was a general malaise and lack of interest in the satisfaction of the guests. Sorry, but never again. June 30, 2014
Rated 1.0 out of 5.0 by Cosmetics I rate a hotel on cosmetics, not on friendly service. I feel management companies use good service as a crutch to make up for a lack of investment in hotels. I don't care if someone greets me. I want plush towels, not what was in the room. I also did not like the disposable cups for drinking water in the room. I found this particularly offensive as there are signs in the room suggesting re-using linens to conserve resources (which we all know is spin for the hotel trying to save money) yet if the mentality is to be mindful of the environment, why are disposable cups, not glass ones the option. This made me afraid to eat the free breakfast. I was very deterred by the person who checked me in pushing the rewards program on me--it really gave me a negative view of the property, coupled with her chop shop way of telling me to plug the iPhone charger into a computer as a plug was not there. The housekeeper was very good. June 28, 2014
Rated 5.0 out of 5.0 by Very clean and comfortable. Good value for cost. This hotel exceeded our expectations. Reviews we read on the internet prior to our stay rated the hotel poorly, but we chose it anyway, because of its convenient location. We were pleasantly surprised to find a lovely, clean, quiet hotel, with attentive staff and abundant breakfast choices. We enjoyed having coffee and tea available at all times in the lobby - even at midnight! Despite its location on a busy street, it was quiet inside, even when we had our door open to the balcony. We were able to walk to local shopping and dining facilities. The gym was sufficient for one of our party; the other one of us was able to walk to a local gym for additional amenities. We would surely stay here again. June 27, 2014
Rated 3.0 out of 5.0 by No Curtains????? The place is pretty much worn out. Couldn't believe that they don't have curtains in the rooms. Just shears. Lights at night shines in June 18, 2014
Rated 4.0 out of 5.0 by Quiet This hotel is in a great location. It's very comfortable and clean, and the staff is very accommodating. Would definitely recommend. June 18, 2014
Rated 5.0 out of 5.0 by Very convenient neighborhood hotel We stayed during house construction it worked out great June 16, 2014
Rated 1.0 out of 5.0 by Don't stay here unless your only other option is sleeping in the car. We came to Birmingham for a wedding and thought our past experiences in OTHER Holiday Inn Express hotels assured us of a solid place for our invited guests. Unfortunately we were wrong. The hotel staff was unprepared to handle the guests that came in throughout the week, the reservations were completely a mess, the excuses for the mix-ups abounded, assurances that everything was rectified were plentiful, confirmed rooms were not available at check-in for a variety of reasons, and other than the comfortable bed and good breakfast, it was a disaster. If I were to plan it again, I would most certainly move the wedding venue to another location where there is a choice of hotels nearby. This hotel was the only disappointment-for that I am grateful. I would NOT recommend this hotel until the staff is retrained and the renovations are complete. June 10, 2014
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