Rated 4.0 out of 5 by 133
Rated 1.0 out of 5.0 by team lead15 poor customer service
The hotel ran out of hot water between 10-10:30 pm one of the evenings that we were there and the front desk staff did not call anyone or offer to call anyone. Another family in our group had ants all over their room and again the front desk staff did not take care of or offer to take care of the situation. The front desk staff handed the guest an unmarked bottle of windex so that the guest could take care of the ants. I had to ask for a discount on my room and then the front desk staff both in the evening and the next morning had no clue how to process a credit. Our group booked roughly 50 rooms in the hotel for 2 nights so were the majority of the guests in the hotel. The lack of customer service and the attitude of the front desk staff was horrible and unacceptable. I would NEVER recommend this hotel to anyone!
April 14, 2015
Rated 4.0 out of 5.0 by Alfak9 Passing through
Driving to Indy after delayed flight, needed a place to rest and HInn popped up on radar, so being tired, I took exit and went in. Price was high for location in the middle of nowhere Ohio, and only restaurant available was waffle house. staff (Heather) was quite friendly and room average for H Inn. Shower was problem.
Would not stay in this location again unless stranded!
April 13, 2015
Rated 3.0 out of 5.0 by Any name not yet used Not exactly updated
While there was nothing specifically wrong with this property, neither was it enticing. It looked a little dated. Didn't have some of the recent upgrades of other Holiday Inns. However, I realize that it's in a small town and may not get much business to cost justify the cost of remodeling.
Also, there are not many dining options in the area. We ate at Rob's Diner, which offered a cost effective buffet, but not much atmosphere.
The staff was friendly, the room clean, the bed comfortable, and those are some of the important features of a hotel. It just wasn't memorable.
April 12, 2015
Rated 5.0 out of 5.0 by Willie49 Great place to stay
I stayed at this hotel for business purposes. My work involves being on the internet which this facility provides very good access. I finally made it to the pool one evening and found it very clean and relaxing. The staff at the front desk are all very friendly and helpful. Breakfast is provided there with a substantial variety of things available.
April 2, 2015
Rated 5.0 out of 5.0 by WestVirginian1 Good Value
This was my second visit to this location and it was just as good as my first visit.
When I pass through again, this is my first choice.
April 1, 2015
Rated 5.0 out of 5.0 by yahoo247 Quick stay breakfast was ordinary
Front desk staff was helpful and great. The Breakfast was not like I experienced at other Holiday Inn Express. The cinamon rolls were dry and the breakfast foods were not fresh
March 23, 2015
Rated 5.0 out of 5.0 by W9353 A great place to stop when your tired
We were greeted by the staff who took extra care in seeing that we were made comfortable and the warm cookies and coffee were the icing on the cake. This will be our regular stop when passing through.
March 9, 2015
Rated 5.0 out of 5.0 by Steff4 Delightful stay
This stay was unexpected for us. We hit terrible weather on our way home and found this hotel off the freeway. Imagine our delight and surprise with how well operated and maintained this hotel was. The staff was friendly and warm and the room was so comfortable. Usually when I stay in a hotel the first night I sleep terribly but I actually slept well and woke up refreshed.
March 8, 2015