Rated 3.0 out of 5.0 by JMB60 Location/Value?
Only seen one person (same person) at front desk for check in & out and wasn't overly friendly! Wasn't greeted as a priority club platinum member! Location poor, reality nothing around as in (entertainment/restaurant)! I do not believe this Holiday Inn Express worth 15,000 rewards points!
May 6, 2013
Rated 5.0 out of 5.0 by Eddy8998 New to Travel
I only recently started traveling on business and the Holiday Inn in Brookville was a pleasant surprise. It was comfortable and clean with a very helpful staff. I'm sure the next time I'm on Interstate 70 again I'll drive a few extra miles to stay with them.
April 23, 2013
Rated 5.0 out of 5.0 by parsley99 Welcoming atmosphere
A great stay in a quiet neighborhood. The accommodations were comfortable and relaxed. All requests were granted happily.
April 4, 2013
Rated 4.0 out of 5.0 by BigRed1 Great upgrade
Only issue here is that attendant had a difficult time in getting me the correct room key / card. Tried twice and yet only one of the two cards worked. I only needed one. But more serious than that is the next morning I see my door unlocked. I did have the inside clasp or lock engaged, yet it is startling when you get up and see your door ajar. No explanation...
March 30, 2013
Rated 3.0 out of 5.0 by Blueboy Bed Comfortable---but
The bed was comfortable, but the chair in our room was soiled and needed to be cleaned, which was a turn off.
March 22, 2013
Rated 5.0 out of 5.0 by Tweety77 Great customer service by the entire staff!
The amenities were wonderful. The pool was clean and ready for us to enjoy. Thank you to the staff at the Brookville Holiday Inn. We look forward to staying with your hotel in the near future.
January 2, 2013
Rated 5.0 out of 5.0 by NTM1 Another great Holiday Inn experience
Everything I've come to expect from Holiday Inn, consistent quality and service wherever I go, no suprises ever. This has not been the case when I have tried other hotel chains in the same price range. Never again, hereafter I will always use Holiday Inn for all my tlodging needs.
December 3, 2012
Rated 3.0 out of 5.0 by GreatBigtDog Amazed at the condition of the bathroom wall.
I was not happy when I first entered the bathroom in my room as I noted the shower curtain rod was barely hanging on to the wall by less than desireable mounting materials. There were 3 holes in the wall where the curtain rod had been pulled off the wall previously. It seems the manner of repair is to just put more holes in the wall, NOT repair the current holes.
I went to the front desk the following morning and explained the situation to the clerk, (I did not gethis name, I believe he is of Hindi descent.) I explained to him how I felt about this situation in my room. I told him that to me, a customer, I felt the operators or managers of the place did not care about the place. If I walked into someones home and saw the same thing, I would believe the same thing, the owners do not care. He said, "We do care". I interrupted by stating if the owners/managers DID care, ther would not be three holes in the wall from previous shower curtain rod mounting failuers. Sorry, holes in the way are an indicatior one just does not care, especially if there is a hstorical aspect to the holes.
When I returned that afternoon, the rod had been re-hung, shabbily, (still loose and drooping in the center). The holes were smeared over with a huge lump of putty that looked like it had been done by a 3 year old. Very unprofessional.
This is highly unacceptable in my opinion. I've never seen a HEI represented like this. Very sad.
November 20, 2012