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Rated 4.5 out of 5 by 93 reviewers.
Rated 5.0 out of 5.0 by Working Trip Jackie at the front desk was great, super nice along with the rest of their staff. The night shift person is just as great. I appreciate them making my stay comfortable as always. February 26, 2015
Rated 5.0 out of 5.0 by Exceptional Hotel and Staff All eminities were exceptional. The staff was witout a dought more helpful than most. February 25, 2015
Rated 4.0 out of 5.0 by wonderful staff We arrived late and were greeted by name when we walked into the lobby. I'm sure we were the last ones with reservations to check-in that night, but it was still a nice touch. The only area for improvement I can offer is that the mattresses need replacing. We joked that we sank so deep into the mattress that we couldn't see each other! February 10, 2015
Rated 5.0 out of 5.0 by Nice place to stay! Front desk receptionist very helpful and friendly. Room was clean and well maintained. Price was a little high in comparison to other Holiday Inns that I have stayed at, but not too bad. Sign hard to see from the street and would have missed it if it wasn't for the GPS. February 10, 2015
Rated 5.0 out of 5.0 by Bad turn to great!! At first I did not like this hotel. I stayed at another Holiday Inn I thought was perfect not far from this one and did not have any troubles with getting my points. I came to this Hotel and the lady behind the counter was vary short and rude with my questions. I do not remember her name. She was short and heavy set she made me want to check out and go next door to another hotel. The next day I talked to Heather and she got it all worked out above and beyond my expectations. I would highly recommend this hotel to any sort of traveler just talk to Heather or Mrs Jackie and you will not be let down. The rooms are vary clean. The beds are comfy especially all the pillows they give you. Thank you Mrs Jackie and especially Heather for making my stay well worth it. Bubba P.s. see you in the future January 18, 2015
Rated 4.0 out of 5.0 by Bed comfortable The cleaning staff was neglectful in not having all the rooms cleaned in a timely matter. Our first room had not been cleaned and we arrived at 9:00 PM. We were quickly moved and upgraded to a clean room. January 10, 2015
Rated 3.0 out of 5.0 by Rude internet service technician I checked in yesterday with a lot of work to do via my computer. I travel for my work and have done so for 15 years so I am well aware of how to access the internet via my computer. As I write this I am in one of your properties in Richwood, KY. I called the number to get help as I was unable to access the internet. When the technician picked up the phone, I heard a rooster crow. Not very professional. I told him what the problem was and he insisted on calling the front desk clerk so that he could talk to her and she could manipulate my computer to access the internet. Not only did that not work, she was very nice, but smelled very strongly of cigarette smoke. I called him back to ask if he could walk me through accessing the internet and he said that he would call her up to my room again. I was not comfortable with this at all, especially because of his unprofessional behavior. I will not stay at your Carrollton property again. January 7, 2015
Rated 5.0 out of 5.0 by great stay Comfortable bed, great service, friendly staff and easy access. December 22, 2014
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