Rated 4.1 out of 5 by 92
Rated 3.0 out of 5.0 Not the quality I expect from HIE
One of the biggest reasons I prefer Holiday Inn Express is they are fairly standard, so I know what to expect. Then the only real distinction becomes the people and service.
-At check-in I was offered a bottle of water OR a snack. As an IHG member I am usually given both.
-We stayed for two days. Both room keys were only programmed for one day and had to be reprogrammed. For those asking if they were too close to a cell phone... One never left the room and sat on the dresser the entire first night and into the next day.
-We had five people booked into a suite that had a maximum of 6 persons. We had only three sets of towels. I had to ask for additional bath towels on both days.
-The hotel appeared recently renovated, but the bathroom showed serious signs of significant wear.
-Water pressure was horribly low, such that the shower was almost a trickle.
-This HIE was closest to our desired location but if we come to Charlotte again, we'll stay a little further away at a different HEI.
July 17, 2014
Rated 5.0 out of 5.0 by delbe spacious rooms and great service
The Holiday Inn Arrowood in Charlotte was an excellent place to stay.The rooms were quiet.the beds were comfortable.The interior design was a cut above the rest.
July 16, 2014
Rated 5.0 out of 5.0 by Jeannie23 Excellent service
My family and I enjoyed our stay. The staff was very friendly and helpful. The rooms were comfortable. The only complaint I had while we were there was the huge bee hive being built right outside our window. My youngest is allergic so it was a little unsettling for him. We did inform the staff and it was taken care of.
July 9, 2014
Rated 2.0 out of 5.0 by floridamama1 Try another HI Express
We normally stay at HI Express for our family when traveling due to their exceptional value and ease with breakfast included. However, this hotel was terrible! Room smelled of cat urine and staff were unable to relocate us to another room. A/C broke and our room was sweltering to the point that none of us slept. Many light bulbs were out in the room and the bedroom and bathroom were very dirty and worn. Keep driving until you find the next HI Express to stay!
July 8, 2014
Rated 5.0 out of 5.0 by saimon las almoadas "pillows" demaciado suaves.
no comentarios/es simple lo mio, y no es relevamte. gracias.
July 1, 2014
Rated 4.0 out of 5.0 by Boogie 912 great service
Staff was very professional, pleasant, and helpful. Room was very clean and so was the bathroom. Plenty of linen in the bathroom.
June 27, 2014
Rated 2.0 out of 5.0 by MMRM Comfortable room, dirty common areas and poor staffing
Staffing was poorly planned, one person working front desk with no sense of urgency or care. Common areas were clearly dirty. The room was clean and comfortable which of course is the key to staying overnight.
June 26, 2014
Rated 3.0 out of 5.0 Works in a pinch
About 2-3 miles from dining. No outdoor recreation area. I wanted to sit outside and enjoy a cigar
June 23, 2014