Rated 3.9 out of 5 by 59
Rated 2.0 out of 5.0 by Redman52 Chattanooga Stay
We had called approximately 1 hour before arriving around 6:00 p.m. We thought the process would be easy, it wasn't. The staff had "misplaced" our reservation and, since no confirmation # was provided to us, we had to re-register, even though she had taken a card # to hold our room. Fortunately, the room was still availabale when we arrived (she had placed the room under another guest's portfolio". We entered the room and there were cobwebs on the lamp shades, hair in the sink and tub and after I showered the bathroom floor made the soles of my feet black. The next morning I mentioned this to the manager and, after some prodding, she gave us some IHG points. Good location. Breakfast was fair.
November 18, 2013
Rated 5.0 out of 5.0 by Dan99 Friendly staff
Great place to stay downtown. Convenient access to freeway and downtown restaurants. The staff were fabulous.
November 18, 2013
Rated 3.0 out of 5.0 by Peggy654 Convience was the plus
Called directly to hotel 16 hours prior to arrival, told full up. HIE website showed rooms avaibale but no refund, booked At midnight counted 48 cars in parking lot, no tour buses. I questioned the night desk staff when I checked in why a $3.00 parking charge when signs say "Courtesy Parking", no cameras, guard, security. He copped an attitude, snarled his face, provided no answer. I concluded just gouging the guest. Room was quiet, clean, but sparse on towels. Cold night and no extra blanket found in the room. Bathroom sink fixture was very loose, not cauked onto countertop. Outlet on lamp at bedside did not work so had to pull heavy endtable out to connect cell phone for charging, second alarm. Breakfast was great with diversity and the staff did a good job keeping up with teak volumes. Front desk staff was dressed in warmups, T-shirt, and a hoody hardly the professional immage I would think HIE wants to leave their customers with. Took her a real long time to print my receipt, with much attitude shown, she was put out as I took her away from her school book it appeared. Convience the best reason to stay here but you pay dearly for it.
November 16, 2013