Rated 3.9 out of 5 by 61
Rated 3.0 out of 5.0 by burdaniels14 Good stay but unfortunate security issue
My room door did not shut all the way and requested a work order on my first night at the hotel. It was not fixed throughout the 3 night stay nor was I asked if I would like to change rooms. I was able to shut the door when I left during the day but it required a lot of force to pull shut.
December 8, 2013
Rated 5.0 out of 5.0 by Pam1250 Great room size.
The whirlpool in the room was wonderful. Great room size and view of mountain.
December 4, 2013
Rated 2.0 out of 5.0 by Redman52 Chattanooga Stay
We had called approximately 1 hour before arriving around 6:00 p.m. We thought the process would be easy, it wasn't. The staff had "misplaced" our reservation and, since no confirmation # was provided to us, we had to re-register, even though she had taken a card # to hold our room. Fortunately, the room was still availabale when we arrived (she had placed the room under another guest's portfolio". We entered the room and there were cobwebs on the lamp shades, hair in the sink and tub and after I showered the bathroom floor made the soles of my feet black. The next morning I mentioned this to the manager and, after some prodding, she gave us some IHG points. Good location. Breakfast was fair.
November 18, 2013
Rated 5.0 out of 5.0 by Dan99 Friendly staff
Great place to stay downtown. Convenient access to freeway and downtown restaurants. The staff were fabulous.
November 18, 2013
Rated 3.0 out of 5.0 by Peggy654 Convience was the plus
Called directly to hotel 16 hours prior to arrival, told full up. HIE website showed rooms avaibale but no refund, booked At midnight counted 48 cars in parking lot, no tour buses. I questioned the night desk staff when I checked in why a $3.00 parking charge when signs say "Courtesy Parking", no cameras, guard, security. He copped an attitude, snarled his face, provided no answer. I concluded just gouging the guest. Room was quiet, clean, but sparse on towels. Cold night and no extra blanket found in the room. Bathroom sink fixture was very loose, not cauked onto countertop. Outlet on lamp at bedside did not work so had to pull heavy endtable out to connect cell phone for charging, second alarm. Breakfast was great with diversity and the staff did a good job keeping up with teak volumes. Front desk staff was dressed in warmups, T-shirt, and a hoody hardly the professional immage I would think HIE wants to leave their customers with. Took her a real long time to print my receipt, with much attitude shown, she was put out as I took her away from her school book it appeared. Convience the best reason to stay here but you pay dearly for it.
November 16, 2013
Rated 5.0 out of 5.0 by barbara39 Great Hotel
We enjoy staying here, the staff are wonderful. Rooms are clean &
comfortable. Great Breakfast. Convenient location.
Everything you want in a hotel.
November 15, 2013
Rated 4.0 out of 5.0 by Maxamplitude Chatanooga Downtown Oct2013
Overall a very nice experience, staff are very friendly and only to happy to help. The rooms are clean but could do with a repaint!! The breakfast has a lot to be desired as very limited choice and not the best quality.
I stayed for 9 nights and would happily stay again:-)
November 12, 2013
Rated 4.0 out of 5.0 by Angie828 Overall Very Good!
While it's true that this hotel isn't that close to downtown attractions, we chose it because the price was much better than nearer ones. We found the staff to be friendly and accommodating, which is a big plus. The girl at the desk when we arrived gave me maps and brochures and answered my questions promptly. When we got up to the room, we did a bed check as we always do in hotels and unfortunately found that the sheets were full of hair. The perplexing thing is that they smelled very clean and fresh. When I went back to the desk, I was told that they'd probably been washed with bath towels, hence the hair. Still, I was cheerfully moved to the room next door, and we actually liked the layout of that room better, and the bed was perfect. Everything was very clean and the towels smelled fresh. Breakfast the next morning had plenty of choices to offer; I enjoyed my biscuits and sausage gravy. They also had cinnamon rolls. The business center was convenient since my laptop died a cruel death at our last stop, and the front desk staff won points when they told us we could leave our car in the lot after check out so we could walk to the shuttle and go to the aquarium-- without charging another day's parking. Definitely pleased with our experience.
November 6, 2013