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Rated 4.4 out of 5 by 197 reviewers.
Rated 5.0 out of 5.0 Confortable room, convenient location. Comfortable room, good breakfast and attentive staff. We had a Jacuzzi room which was very relaxing. December 18, 2014
Rated 5.0 out of 5.0 by Wonderful stay and great room. Everything about our stay was very comfortable and relaxing. The room met and exceeded our needs for the stay. Comfortable beds, clean and well stocked bathroom. Furniture was in excellent condition and very comfortable. Had a wonderful time at this hotel. December 17, 2014
Rated 5.0 out of 5.0 by Great experience Attractive very pleasant hotel. Room was very clean and upto date, staff were pleasant and went out of their way to assist. December 16, 2014
Rated 4.0 out of 5.0 by Great Desh Personnel Desk staff was excellent and corrected an in room problem at night efficiently and quickly with a smile. December 15, 2014
Rated 4.0 out of 5.0 by Gluten Friendly The hotel offered Udi's Gluten free muffin and bagel as well as egg white omelet. December 15, 2014
Rated 2.0 out of 5.0 by Wouldn't stay here again Horribly disappointed by this hotel. I've stayed in many HIE hotels, and this one was far inferior. In particular, the staff were dreadful. They ran out of everything at breakfast, and no one was eager to replenish things. I even overhead the staff griping that customers were complaining. We're complaining because you aren't doing a good job; stop talking and fix it so that we'll stop complaining. It is that simple. The hotel was at probably half capacity our first night, but even though we're rewards members, we got the terrible room right next to the elevator and ice machine. These didn't bode well for getting a restful night's sleep. Then, on day two, they were packed and ran out of towels. We had zero towels in our room because the staff took the dirty ones and never gave us any new ones. After I got snippy with the front desk clerk, he eventually found 3 towels for us, thank goodness. The room was cramped and the outlets didn't work. The sheets were nice enough, and the bed was so-so. We saw that they are building a new HIE right by the river. I sure hope that one gets better staff. I wouldn't stay at this location again. December 12, 2014
Rated 5.0 out of 5.0 by Convenient, Clean and comfortable Very good value for a weekend stay in Downtown Chattanooga. December 11, 2014
Rated 4.0 out of 5.0 by Guest Service needed extra help The front desk clerk was very nice, but he was short handed in the housekeeping and a number of quests where upset that they had to wait. I had 4 rooms and they where all ready when I arrived. December 4, 2014
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