Rated 5.0 out of 5.0 by Nonsequitur My second stay here
This hotel is clean and offers good amenities. However, along with this the staff service is incredible. Everyone was SO friendly, especially Mary who made chocolate chip cookies every evening for guests. She, in particular showed a real interest in our comfort. This was my second stay here and I would definitely stay here again. While the area surrounding the hotel is not the most glamorous, there are conveniently located eateries and shopping. The parking is also very convenient. The pool was very clean and the breakfast area was spacious, clean and offered very good choices.
June 7, 2013
Rated 4.0 out of 5.0 by Greattime Good
We had a fine time at the HIE in Cincy it was convenient to where we were visiting.
June 5, 2013
Rated 5.0 out of 5.0 by Victor20 Nice, clean room in a safe area
The room was very nice and clean. Breakfast was good and more that your typical continental style with a nice selection of items. Grounds were well kept up. Only negative was we were told at check-in that we could get a late check-out at 2:00. That didn't happen and we were asked to check out at noon. Overall a nice place to stay.
May 31, 2013
Rated 3.0 out of 5.0 by Valtalk It was difficult to get a copy of my bill!
I enjoyed my stay. the room and breakfast were fine. But when I asked for a copy of my bill (which I needed to get reimbursed), they said they couldn't print out a copy for me! They said it was a third party transaction (I booked it through the holiday inn!). She said it would be automatically emailed to me, but it wasn't. When I called later, she emailed a copy of the invoice to me.
I found this quite annoying.
May 30, 2013
Rated 3.0 out of 5.0 by PlatinumGuest1 Needs Repairs
This hotel is badly in need of upgrading and repairs. I am a Platinum customer and I can't believe they rented me a room that has a hole in the bathtub (it's been poorly repaired), 2X6's to support the shower curtain and there never seems to be anybody at the front desk. I would use this room only for emergency situations. It's the only hotel in this part of the city otherwise I'd stay somewhere else! I've stayed at so many hotels and this one just doesn't stack up! So disappointed!
May 14, 2013
Rated 5.0 out of 5.0 by Mpete We will be back!
We were very pleased with this hotel. It was easy to find, off the highway with no traffic noise to bother our sleep. Near many stores. Very neat, and clean with very comfortable beds. The morning breakfast was also very good. What more could one ask for!
May 9, 2013
Rated 4.0 out of 5.0 by Rooba Baby Shower Blues
Staying in town for a baby shower and thought we would get a needed night of rest after the long drive. These idiots above us ...a wedding party...kept us up all night. Sounded like they were body slamming or throwing bowling balls around. Security was called twice by us and they also tried a THIRD time (perhaps someone else was also complaining) after 3am! I do not know why they were not evicted. OR why they are not put on the BOTTOM floor of the hotel so they do not bother others. Well we were moved to the top floor for the next evening and were given a complimentary night for the inconvenience. The staff is super, but they should have better ways of dealing with rude and unruly guests.
May 3, 2013
Rated 5.0 out of 5.0 by Buster2013 Convenient and accommodating stay
The hotel staff was very pleasant and accomodating. The location was convenient for us to mix business and pleasure. We will plan to return.
April 12, 2013