Rated 4.4 out of 5 by 104
Rated 5.0 out of 5.0 by Trailblazer Great experience
From the cleanliness of our room to the friendliness of the staff, our visit was a true pleasure.
August 8, 2014
Rated 1.0 out of 5.0 by IHGmember2012 IHGmember2012
I walked into the hotel and was not greeted at all. I was not greeted as a customer or as an IHG rewards member. Even after I checked into the hotel I was not greeted as an IHG member. The front desk personnel did not have name tags on so I did not know who I dealing with. Needless to say they did not introduce themselves. Upon check in I asked for the complementary snacks (because I was not offered a snack) given to members and at first the front desk clerk did not want to give me a snack. Then the front desk clerk proceeded to hand me the snacks minus water and said snacks are only for gold and platinum members. I am a gold member but I told the front desk clerk to keep the snack because did not want to argue about my IHG membership status. Then, the room door of the first room I was given had been kicked in and did not close or lock properly. There was a huge gap between the door frame and the door. I requested a new room. The second room I was given the bathroom door did not lock and the knob latch was broken. I guess there is no one inspecting the rooms prior to check in. I will no longer support the IHG brand and I will spend my money elsewhere.
August 7, 2014
Rated 5.0 out of 5.0 by NMinVA Customer Service was Fabulous
Pool was a blast. Meeting area was very nice for our large family gatherings. Staff went above and beyond in making sure everything was just right. I can't rave enough about the staff--they were so wonderful. Business area was very nice. Breakfast was a typical hotel breakfast.
August 7, 2014
Rated 3.0 out of 5.0 by em64 good value for the area
Great breakfast with lots of fresh fruits, yogurt and healthy alternatives. The breakfast options were above and beyond other continental breakfast at any other location. It was clean, well stocked and had something for every dietary need.
August 7, 2014
Rated 3.0 out of 5.0 by tosha85 Nice staff/ ants in room
The staff was very welcoming and friendly. The breakfast was good, with a variety of choices. There in an outside pool that was nice, but rather cold for July (not much you can do about that!) We did have 2 issues while staying here. There were ants all over the night stand. The staff was very quick to change our rooms, however it was a hassle since we had just unpacked everything for 2 adults and 2 children, just to pack it back up and move. We also paid to use the washer and dryer. We paid and started the dryer 3 times and our clothes were still just as wet as when they went in.
July 31, 2014
Rated 5.0 out of 5.0 by Ttse Great
Room upgraded directly by general manager. Huge suites. Wonderful stay.
July 30, 2014
Rated 4.0 out of 5.0 by AMEis#1 Good location, excellent staff, stinky hallway :o(
The staff were very helpful and friendly. The breakfast was great with great staff helping out the kiddos with their pancakes and such. We were able to have pizza with some friends in the breakfast room and while were there, Mary, the Housekeeper, made us some dynamite cookies! The draw back was we stayed on the 3rd floor, North hall, and it smelled of smoke badly. The room was a non smoking room and it stunk as well. I suggest no intermixing of smoking/non smoking rooms together. Designate an entire wing to smoking. Also, the pool was not heated and it was an outside pool. And it is a distance from the hotel down a hill. Overall though, the hotel was good and very conveniently located with staff making it a desirable stay.
July 30, 2014
Rated 5.0 out of 5.0 by Rosanna86 Holiday Inn Express, Cincinnati West, July 16th - July 22nd
This was an awesome week for us. My wife and I came for a family wedding and reunion. The family picked this facility for us because it was close to everything. It was indeed close to everything we wanted, being right off the interstate which lead to any route a traveler wished to take. The facility was great which helped make the week awesome. Our housekeeper, Sara, wrote us notes each day she cleaned our room wishing us a good day. Donna started our day off with a wide choice breakfast. She was patience and hardworking. Each day the breakfast was just simply fabulous. Now the front desk, I don't know the names of all of them; but each provided assistance and guidance when asked; one gave me directions to a destination I asked about, right on paper. The building was always clean and organized. Who wouldn't want to stay at a place like this. We got our money's worth and then some. We are planning to come back to this facility when we visit the family at Thanksgiving.
July 26, 2014