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Rated 4.0 out of 5 by 59 reviewers.
Rated 4.0 out of 5.0 by Good Service The front desk employees were very nice, and welcomed us to the hotel during the check in time. Given our room in a timely manner. The room we were in was huge, but needed some "updating" (even though we were told that the hotel just completed and update). The curtains were in need of repair (couldn't close the one side) but did make it work, bathroom needed a little work. Breakfast was OK, but not impressed with the eggs/ ham that day, but of course, there were other items to choose from. The hotel was quiet, which was great as we needed a good nights sleep before heading home the next day. I don't remember if we were greeted as a IHG Rewards Club Member, don't remember getting any bottled water either. He did mention that there was fresh cookies and water in the lobby, and to help ourselves. Question...is there a new promotion that started in January offering extra points? We were offered that in a IHG hotel a few nights before. January 12, 2014
Rated 2.0 out of 5.0 by Acceptable Near the Highway Stay I recommended this not because it was great, but it is very close to I-75 if you need a late night stop that isn't a scary motel. The property is not horrible. The breakfast room is nice. Our room was ok. Here were our complaints: 1. The bathroom was not as clean as it should have been. The toilet was dirty as was the shower. 2. The shower did not drain. This is probably my biggest complaint. 3. Around the floor it was dusty, so the room hadn't been cleaned that well either. 4. The TV made noise for five minutes after turning it on/off. It was similar to the other furnishings which just were not as up-to-date as the other Holiday Inn Expresses that we've been at recently. 5. Like the furnishings, the heater/air unit was an older model. It was either cold or really hot. It also took a long time to even get the heat going at first. As I said, nothing that gave that "Bates Motel" vibe, but there were definitely things that could be improved upon. January 12, 2014
Rated 5.0 out of 5.0 preferred place After trying numerous "on the road accommodations" we've just decided to always use Holiday Inn Express. We've never been disappointed. Just a big thanks to the staff at each hotel we go to. Always professional. January 12, 2014
Rated 1.0 out of 5.0 by Not Good We were extremely tired when we arrived so we hoped for a good night sleep. The checkout time was 11:00 AM but the staff started knocking on the door about 9:00 AM. When I opened the door they apologized but that did not stop them. A half hour later they started knocking again. This happened three separate times. If they wanted us out so badly they should have told us the night before so we could have found a different hotel. I will never stay there again! Usually I don’t care but they did not acknowledge us as a platinum member and did not give the usual water. December 26, 2013
Rated 5.0 out of 5.0 by Staff Staff was extremely Friendly and helpfull. Gentleman working Desk is Asset to your Company. December 17, 2013
Rated 5.0 out of 5.0 by excellent service as usual, my stay at a holiday inn express was very good. it was made especially comfortable by a young man at the front desk named Dylan. he seemed to be everywhere. my wife and I went different directions when we checked in. I had a very full cart that was difficult to navigate. he was right there to help me. a minute, or two later, my wife got to the door. she has a disability. she had decided to bring more than she should have in her arms. there was Dylan again to assist her with an overload of bags and boxes. when I went to find ice, he was there to point it out to me. he even made sure my wife and I got cookies and cucumber water. I hope your hotel chain realizes you have a very good employee in this young man. December 14, 2013
Rated 5.0 out of 5.0 by pleasurable experience It was a very nice experience overall and I would definitely choose this place again if I go to corbin. December 2, 2013
Rated 5.0 out of 5.0 by Most comfortable bed and pillows!! We were on our trip to and from Florida and stayed in 3 different Holiday Inn Express. We stayed in the same one twice up & down. The person at the front desk remembered us. We were very impressed. The breakfast was hot and a good variety. The rooms were all very nice and comfortable. They were all very neat, clean and well maintained. We will stick with Holiday Inn Express from now on for all our trips. November 26, 2013
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