Rated 4.4 out of 5 by 77
Rated 3.0 out of 5.0 by UNHAPPY RYAN Comfortable bed. Too loud
i have stayed here for one week back in December and now another two weeks here in January. Overall the place is pretty good. other than the extremely loud train. well now my second trip brought a whole new experience... I am here for work, as my company has an arrangement with the hotel, well apparently the first floor is pet friendly. WASNT made aware of this at all. so after 20 min of constant barking after working an 11 hour day on a sat after already 60 hours in that week, i call politely to the front desk. I am told that its a pet friendly place and if i want to pack up my belongings I could probably move to the 2nd or third floor?!!!?! WHAT why am I being inconvenienced not only by the loud barking dogs, but now i have to pack up everything I have for 13 days and move two or three floors? after another 20 30 min of barking i go up to the front desk again and they offer to move the couple and their obnoxious animals. only to have them confront me in the hallway and call me an idiot and that this place is pet friendly and its only 5 o'clock in the evening. NO WHERE IS THIS LISTED ON THE PREMISES OR MADE AWARE TO ME OR MY COLLEAGUES IN ANY WAY SHAPE OR FORM. I couldn't find it on the internet, or in and documentation in the room. Dogs are not meant to stay in hotel rooms.
Complaint numer two! After the whole first week of my stay and me letting the front desk know every day that the spa outside was freezing cold, it was never fixed. Came back after the holidays to find the hot tub at 60 degrees again. told front desk, checked next day. no change. told front desk, checked next day. no change....and so on 6 days later it was finally to temp. only to come back to hotel today. and find it drained almost halfway.
MY NEXT STAY BACK HERE WILL BE STAYING IN THE SELMA LOCATION OF HOLIDAY INN.
January 10, 2015
Rated 5.0 out of 5.0 by Cybermantis personal attention
Management pays close attention and promptly addressed all issues
December 14, 2014
Rated 5.0 out of 5.0 by Gramma P. relaxing atmosphere
It exceeded our expectation. We will be back! Only problem we had, which we coped with for convenience,was the door between the connecting rooms was in the way of the exit door
December 2, 2014
Rated 3.0 out of 5.0 by Ronald Rsas Nice Hotel But Railroad Wake Up At 3am Tough To Handle
Not fault of hotel but there's railroad that comes rolling through town and near hotel. Felt the railroad and sure heard it in the early morning. Not real relaxing when you have just 5 hrs to sleep to wake up with that in the middle of the morning!
November 17, 2014
Rated 5.0 out of 5.0 by solarplex6 Amazing room and amazing service!
Everything was very clean and organized. Complimentary services such as shampoo and shaving cream. Breakfast was probably the best breakfast I have had in a hotel in forever.
I would definitely stay here again if I ever heading up north more!
October 29, 2014
Rated 4.0 out of 5.0 by grizelectric Comfortable Bed
Overall good experience.Easily accessible and clean.
October 18, 2014
Rated 3.0 out of 5.0 by Steve714 Clean & comfortable but with problems.
We have stayed at this hotel several times. It seems that the prices are higher each time we stay. We were disappointed on this stay due to a lack of hot water and no water pressure.. We were unable to shower for two out of the three mornings we were there.I understand that the inconvenience was not the fault of management and they had plumbers onsite trying to repair the problem. I was surprised that there was no offer of any sort of discount for the inconvenience.We might try another hotel next time.
October 14, 2014
Rated 5.0 out of 5.0 by Asturcom Calidad y confort
Primera escala en California para visitar Sequoia National Park & Kings Canyon y, como siempre en la cadena, nunca defraudan.
Limpieza y calidad en general muy Buena, con excelente atención personal, tanto a la llegada como a la salida.
Poco más hay que decir, seguiré usando IHG en general y los Holiday Inn Express en particular...
October 13, 2014