Rated 4.4 out of 5 by 125
Rated 5.0 out of 5.0 by JTtireman Superb Staff
I always stay at the Holiday Inn Express in Elgin, Tx when I am in the area. The staff is great, especially the night manager. He is very friendly and takes care of everything. I have recommend this hotel to several of my friends and I will continue to stay there whenever I get a chance.
August 29, 2015
Rated 5.0 out of 5.0 by sonoio I left a suggestion, but the manager did not contact me
My disappointment was based on the lack of contact by the manager when I left a detailed suggestion for the hotel, and asked that she contact me. She did not contact me regarding my suggestion. However, I am not certain she received my suggestion!
Later I learned she would return from vacation, and immediately relocate to Austin. IMO, that is no excuse. If the manager was interested in the hotel, whether remaining there or moving on, she would have encouraged a discussion. I found that the manager "talks the talk, but doesn't seem to walk the walk"! The individual who claimed to become the manager had promised to follow-through with my suggestion, but apparently his word means little to nothing in this instance. I expect integrity when an employee or an individual makes a promise. That speaks volumes about management.
August 25, 2015
Rated 4.0 out of 5.0 by pope0528 Nice and comfortable
Nice clean room. High humidity in the area made for quite a few de-humidifiers in the rooms and hallways. Not an interruption or noisy. Very quiet. Had to leave before the breakfast service, but the nightly pancakes from 8-12 worked out great.
August 25, 2015