Rated 4.0 out of 5 by 73
Rated 1.0 out of 5.0 rude, dirty, and still hungry
I am a platinum member and stay at a lot of HIE. The staff was very rude on arrival. She was out front smoking and asked me if I was checking in. I said yes and she said go inside and she would be in upon finishing her cigarette. Was never acknowledged as a platinum member. The room was very dirty and had a few bugs in it. The breakfast the next morning was a nightmare. People waited a long time for the staff to put more food out. I said something St the front desk and they said it was busy time and that is how it is. I can't believe I spent money at this place.
August 27, 2014
Rated 5.0 out of 5.0 by Sudani Fantatic Stay
My family have chosen this hotel to spend couple of nights to visit Virginia Beach, Silver Beach and Ocean City. Our reservation was for suite room, but when we checked in we found that the hotel received the reservation from Inter-continental in two separate reservations the first night was for a regular room and the other night for suite. My family was utterly disappointed. The front desk employee Brittney handled the issue in a very professional way. Due to the lack of suite availability she provided us with two rolling beds. She put a lot of efforts to make us happy one. At the end our stay was truly enjoyable. The staff in general is very welcoming and they listen to their customers requests. The hotel in general is quite due to its location and relatively clean, but the carpet needs to be changed. Furthermore, the complementary breakfast is reasonable, but there may not be enough variety if you are dieting.
August 21, 2014
Rated 4.0 out of 5.0 Ross
Our stay at the HI was fine, with the exception of no soap in the rooms---the hotel mamager could have bougth a supply of bar soap from the food store located about a mile south of the HI.
That expense would be nothing compared to a bunch of unhappy guest.
Without guest--you do not have a business that will survive
Please call me if you have any questions.
August 21, 2014
Rated 5.0 out of 5.0 by Phylbisl Nice room
You never expect much from a hotel in the middle of no where but this one was outstanding, the room was large and well equipped. The breakfast was the normal express meaL but the food was well prepared and hot. The lady who did the food kept the area clean and orderly. We left there feeling good and rested.
August 20, 2014
Rated 5.0 out of 5.0 by Granite Stater Comfortable stay
Our stay was comfortable during high summer season, even though the motel was very busy. In an area with limited motel facilities for travelers, this motel was a welcome find.
August 6, 2014
Rated 2.0 out of 5.0 by logonj room smell
Bad room smell and poor equipment in shower. It took a long time for staff to react to a service request
August 5, 2014
Rated 1.0 out of 5.0 by jhblais Won't be staying again.
Unpleasant at best.
-The rooms had a harsh odor from the cleaning materials used to clean the room.
- When we asked for help with a clogged toilet, they informed us we had to go to the front desk. Where are the days when a staff member at least brings one to your room?
-The pool was disgusting, and anything but 'heated'.
-The mattresses were uncomfortable and difficult to sleep on.
-The rooms were only surface clean
-At breakfast they only had a few items available because their chef didn't show up.
-One of the two elevators creaked, groaned, and shook whenever it was in operation and instead of a certificate of inspection it said to see the certificate at the front desk--shady.
--It was a completely unpleasant experience, and we will not stay there again, and avoid Holiday Inn Express in the future.
August 2, 2014
Rated 4.0 out of 5.0 by St4rf1sh Carpet and breakfast
Carpets everywhere is not good at all for allergies, which were also not very clean. Pillows to big. No more yogourts at 7h15. I have been in many holiday inn express, and this is not the best quality. Staff was friendly, and is well situated on our way to the Outer Banks.
July 30, 2014