Rated 4.2 out of 5 by 91
Rated 1.0 out of 5.0 by Arffy Dissapointed again...
We have previously stayed at this HIE location twice, we liked the location of the hotel as it was close to my relatives house in Fresno. Our last prior visit was in October 2014. During that two night stay we were surprised to experience lots of trash and debris on the common area carpets and floors (hallways) we brought this matter up to the staff on several occasions during our stay without resolve and mentioned this and several items on the last review. During our most recent stay we experienced the same situation. I once again mentioned the debris on the 4th floor hallway to the staff and the day manager. We noticed that within 5 minutes that someone was vacuuming the carpet outside our room. When we departed for the day we were surprised to see that that the only area that appeared to have been vacuumed was in and around our room. I have stayed at several HIE locations and have never witnessed the carpets in this sad condition. Additionally, it is very hard to get a proper nights rest on either side of the hotel due to train horns blasting every few hours on the east side of the hotel (tracks are within 200 feet) and the very loud consistent traffic noise coming from the 99 Highway (less than 150 feet from the west side of the hotel. This noise definitely is not in line with HIE slogan "But I had a great nights rest at Holiday Inn Express!" Our room air conditioner was abnormally loud, the carpet in our room had several large visible stains and the inside of the bathroom door is worn out from water damage on the bottom of the door and has several large black scuff marks on the door (probably from shoes, boots). The bathroom door opens outwards (very poor ergonomic design)which definitely contributes to the wear and tear on the doors. In my stays at other HIE hotels I have noticed that the bathroom doors open inward. As I mentioned to the manager upon our departure "when bad practices become acceptable then acceptable becomes the norm". I will never stay at this HIE Hotel in Fresno again and will never recommend this location to anyone.
May 1, 2015
Rated 5.0 out of 5.0 by Sales Rep for ATP Great Stay - Frequent Guest
Excellent Customer Service 100% of the time. We are on a first name basis.
April 27, 2015
Rated 5.0 out of 5.0 by JBS12 Great Stay
this property was a great place to stay while I conducted business in the Fresno, Ca. area.
April 23, 2015
Rated 4.0 out of 5.0 by belagonia Holiday Inn Express
The room was clean and the staff were courteous. Besides a train going by once it was very quiet. My key card was deactivated twice but the hotel staff was quick to correct it.
April 5, 2015
Rated 3.0 out of 5.0 by rojonomom not completely happy
I was staying at this Holiday Inn the night before my wedding. I had my MOH also staying with me. I reserved a King Standard room for 2 nights. 1st night for myself and my MOH and the 2nd night for myself and my husband. Online it states that King Standard room has sofa bed which would have been perfect for my MOH to use. When I got to the room, there was no sofa Bed. When I asked staff about this, he said that this was a mistake on the website, and that there was nothing they could do about it. I explained to him that the only reason I reserved the room was because the website said it came with the sofa bed. He told me that the manager is trying to get that taken off the website but he would not honor since it was not "his" mistake but the mistake of the website.
March 31, 2015
Rated 5.0 out of 5.0 by Linqueintl Typical HI-Express. Very Good all the way around.
Most Holiday Inn Expresses offer the same amenities so it's expected to be similar no matter where I've stayed. This property is no exception. However, they do offer a Happy Hour where some munchies and drinks are offered. This is probably the best distinction from all the others. Good location. Relatively quiet considering it's right next to freeway. Just ask for a room away from freeway. Staff is always friendly and professional. Highly recommend.
March 16, 2015
Rated 5.0 out of 5.0 by mymia Best Stay in Fresno Metro Area
This is my favorite hotel in the Fresno Metro area. I always stay here when I am in the area for business. There's easy access to the 99, great food options on Shaw Ave and a restaurant next door as well as a Starbucks. It's perfect for my business needs and I highly recommend it. The staff is excellent.
March 13, 2015
Rated 4.0 out of 5.0 by t0ut15 Comfortable beds
Overall it was a good hotel. The ONLY downside to this place is the proximity of it to the railroad! The trains' horns can get a bit annoying if you are a light sleeper!
March 9, 2015