Rated 4.0 out of 5 by 29
Rated 3.0 out of 5.0 by 56Sharon not up to previous stays
We've stayed here four or five times; our last visit we were somewhat disappointed. After this stay, we will be trying another place to stay. No one was rude but no one was particularly welcoming either. And it was disappointing to be told that since it was a busy weekend they weren't honoring any discounts (such as AAA).
November 27, 2013
Rated 4.0 out of 5.0 by JLoSacto Nice selection of free beverages and appetizers
Clean, comfortable room, and a social hour surprise at check-in
November 12, 2013
Rated 2.0 out of 5.0 by laaurabeth dirty bathroom and poor service
The bathroom was dirty. There was toothpaste on the door jam, splatters of toothpaste and white stuff on the sink faucet and the bath tub faucet was gunky. The tub was quite dingy too. My daughter-in-law and I had spent the day hiking and climbing stairs in Sequoia National Park and would have asked for a different room if we hadn't already unloaded the dolly and weren't too exhausted to move.
However, the next morning as I checked out I let the front desk clerk, Jasmine, know how disappointed I was with the room. I explained that I was a Priority Club Platinum Elite member who traveled regularly and stayed with this brand because of my desire for cleanliness. We stayed at 5 different properties this trip and this was the only one that was dirty like this. I asked her to pass on my complaints to the manager and told her I would be writing a review on my stay, but she seemed very nonchalant and unapologetic about it all. I highly recommend picking another property in Fresno if you are in the area.
November 1, 2013
Rated 4.0 out of 5.0 by Bobthe Great Staff
Every experience that I've had with this Holiday Inn Express has been outstanding. Staff is very professional and helpful when needed.
Rooms are clean and beds are great.
Very good internet access
October 14, 2013
Rated 5.0 out of 5.0 by Avalanche Travel holiday
The staff at the front desk were more than accommodating. They were great 5 Star's to them.
Great place to stay
October 2, 2013
Rated 5.0 out of 5.0 by GoingPlaces Always a pleasure to stay
It's always a pleasure to stay in this HI Express. The rooms are consistently clean & well maintained. The entire Staff is excellent--friendly and professional.
September 30, 2013
Rated 3.0 out of 5.0 by Miraj23 Terrible customer service
I had no problem with the hotel except the fact that they ran out of bacon or sausage when I can down for breakfast at 8:30. The worst part was when I came in and was not greeted, no ihg thanks, no nothing..he just said id, credit card, 3rd floor, you are done...that was it..what terrible service and it felt like he was mad or something.Gotta get a better service guy.I plan not to come here anytime.worst part is I have been here before and that was the worst service from a hotel employee ever.
September 30, 2013
Rated 5.0 out of 5.0 by Bobthe Excellent staff
The cleaning staff are great! Very responsive. Front Desk Staff are very professional and courteous.
Overall the Fresno Northwest Herndon Holiday Inn Express is clean and comfortable.
A more varied egg and meat breakfast would be nice for those who are staying more than one or two days.
Rooms are very clean and comfortable.
September 26, 2013