Rated 4.6 out of 5 by 257
Rated 1.0 out of 5.0 by disappointed3232 Do not leave any empty cigarette packages in your room
I am relocating from BC to Saskatoon and decided to stay in Golden. This is the first time that I have stayed at the holiday inn. I do a healthy amount of travelling for business and pleasure. My check in experience was great, the lady was very helpful, polite etc. The room was great, spacious clean and a pleasant surprise. The reason for my overall low rating is the service I have received since I left. I was left a message indicating that my room had a strong smoke odor and that they found an empty package of cigarettes in my room so i would be charged a fee as I had signed acknowledging it was a non smoking room. I was asked to call him. He didn't leave a number or a good time to connect. I have since called twice, left messages both times and have not received a call from him. I DID NOT smoke in that room. I think what I am most disappointed with is being accused of something I didn't do, as it questions my integrity. Let's face it, service is the differentiating factor in most industries and the service I have received doesn't measure up. Short sighted to try and grab a fee when you could have had a regular guest. I have never disputed any charge with my credit card provider BUT there is a first for everything. Overall great place to stay...It may be a non smoker accommodation rather than a non smoking room.
June 1, 2016
Rated 5.0 out of 5.0 by JHoesch Love this Property
Multiple visits and always great stays! Staff are always professional and rooms are immaculate.
May 30, 2016
Rated 5.0 out of 5.0 by Jonathan2016 Good value for your money
Friendly and helpful staff
Clean and good size room
May 29, 2016