Rated 4.3 out of 5 by 71
Rated 5.0 out of 5.0 by kk5731 SUITE
I was in town visiting family and booked a suite for a long weekend! the room was very spacious! I had 2 queen size beds and a foldout couch, plus a kitchen and dining area! my grandkids stayed with me and we loved it! very clean and a had a rain shower in bathroom with great water pressure!
July 12, 2014
Rated 2.0 out of 5.0 by Canoe86 If you want clean towels, don't leave a stuffed animal on the bed.
We've stayed at this property a few times over the last 4 years, so we are familiar with it. Not sure if ownership has changed or management, but the service has dropped. Let's be clear, this is not a dump by any means, BUT, the overall quality expected for this level of hotel is quite poor.
We had two rooms for this stay, which turned out to be a lucky thing for us. The vast majority of front desk personnel, while not rude, were at best disinterested and flat. An example is, a toilet in one room was not working properly. This was reported to the front desk, with the response of "ok", I took that to mean, it would get fixed......well......two days later....nope. Not an explanation or a follow up which is what I would think is a basic operating procedure. LUCKY, we had another option with a second room and a working toilet.
Two days in a row, there was no towel service or room service. A note was left on the bed explaining since there were personal items on the bed, the room could not be cleaned. So, I guess, we should have packed ALL of our belongings each day. I can understand the beds, if items are on it, but why not at least change out towels? or stock toilet paper? Again, thankfully, we had a second room to fall back on.
One of the rooms on check in, had keys from the previous guest in it, as well as a bottle of cleaning product, and a tooth flosser. Nice touch to check into a room such as that, maybe the previous person left things on the bed and this room can never be serviced again......just a theory.
Beds were comfortable.
Direct TV with tons of channels and probably the best TV quality I've had in a hotel like this. That was a plus for sure.
July 9, 2014
Rated 5.0 out of 5.0 by Owens 28 Nice Place
It was a good value. the only down grade would be the quality of the food at the Breakfast.
I would stay there again
June 26, 2014
Rated 4.0 out of 5.0 by pat6291 One night stay
The hotel was very nice, however we like to sit and relax after a long day of travel and had company from the area visit us and with only one chair 2 of us had to sit on the bed. This was not overly comfortable.
June 25, 2014
Rated 3.0 out of 5.0 by b825 VERY BUSY PLACE
There were people everywhere....a party in the common area, left no where to just sit as a family group to talk. The people that were having the party were very rude and loud. We thought it was a public area for a reason. Seemed overbooked
June 25, 2014
Rated 5.0 out of 5.0 by I Love Disney very clean and comfortable
We stayed in the king executive suite 2 bedroom. It was very clean, quiet and comfortable. The staff was extremely friendly and helpful. We will definitely stay again.
June 24, 2014
Rated 5.0 out of 5.0 by MCWN Best Place to Stay in Grand Blanc/Flint Area
We visit the Grand Blanc area several times a year to visit elderly relatives and find the Holiday Inn Express our favorite place to stay. It is clean, comfortable, friendly and convenient to the places we have to go in the area. As long as the HI Express maintains their high standards, this will continue to be our choice of places to stay on future trips.
The staff in the breakfast area is particularly accommodating and we also love being able to walk through the main check-in area and pick up a nice, fresh cookie several times a day!
June 17, 2014
Rated 2.0 out of 5.0 by dlmaker disappointed
I've been a patron of this hotel since it was constructed and initially opened. Since the change in ownership the quality of this hotel experience has diminished significantly. This hotel is one step away from being pulled from the IHG portfolio.
June 13, 2014