Rated 4.0 out of 5 by 130
Rated 3.0 out of 5.0 by tom2002 Non-Smokers beware
The hotel has smoking rooms. I do not have a problem with this, but the lobby/ buffet area has a very heavy smoking stench, which is very unwelcoming to non-smokers. It was so heavy in fact, that when I returned to the car after checking in, my wife, who had stayed in the car with the kids, commented on how badly I smelled of smoke, just from being in the lobby through the check in process. Our room, although it was marked as a “non-smoking”, it had a heavy “stale smoke” smell to it. We put on the AC in hopes of it helping, which it did somewhat, but it was very unappealing. After the first night we considered checking out, and moving hotels, but we did not want to pack up and move everything (2 kids of “stuff”, and all of our stuff too). I asked the front desk about this (front desk clerk herself a smoker, had been outside the front door smoking when I came to ask her about this), she explained that the smoking rooms are on the first floor, which tends to make the lobby smell like smoke. The morning breakfast was also make very unappealing from the smoke smell. This hotel really needs to do something about this. Maybe put the smoking floors on the top floor or something. Second hand and third hand smoke is not only unsavory, it is also dangerous.
April 22, 2015
Rated 5.0 out of 5.0 by AASpartans Friendly staff and clean rooms
Anjan and staff are so accommodating to our groups needs. They always greet us with a smile! The rooms were clean with plenty of towels and the breakfast was hot as promised.
April 19, 2015
Rated 4.0 out of 5.0 by StevenO I Would Stay Again
The hotel is comfortable and the staff is great. My only recommendation is to update the linens and towels.
April 16, 2015
Rated 2.0 out of 5.0 by lkn143 Just go "smell the room"
I made my reservation on the phone with Holiday Inn Reservations and indicated that I was traveling with a cat. The reservation confirmation indicated that I should confirm directly with the hotel regarding pets. I called the hotel directly, requested a non-smoking room (I was recovering from bronchitis at the time) and they confirmed a non-smoking room and that I was traveling with a pet.
When I arrived at 11pm, they told me that they did not have a non-smoking room available for me because of the cat. I indicated that I spoke to Holiday, and to the front desk at that hotel, and all was confirmed. The lady was very rude and told me I should just go "smell the smoking room" they wanted to put me in. She finally agreed to call someone after 15 minutes of pure frustration. Whoever she called agreed to put me in a non-smoking room.
Warning to other travelers with pets: Don't trust the fact that you spoke with someone at the front desk if you want a non-smoking pet room. You may be in for a rude awakening like I was.
April 11, 2015
Rated 5.0 out of 5.0 by hellothere153 Surprising Gem
Excellent hotel that exceeded our expectations. From front desk check in to breakfast staff and food in the morning, it was excellent!
April 9, 2015
Rated 5.0 out of 5.0 by LeenJO Clean quiet and comfy
Room was older but comfy quiet and clean. Much appreciated.staff dealt with was friendly. Thank you!
April 6, 2015
Rated 3.0 out of 5.0 by Cooper15 Good Location
Convenient to downtown Hillsborough. Allows pet, but not with king bed.
April 6, 2015
Rated 5.0 out of 5.0 by KetDiku Clean rooms and excellent customer service
Clean rooms and excellent customer service! I stayed at this hotel on a business trip, room was sparklingly clean and customer service was excellent.
March 29, 2015