Rated 3.8 out of 5 by 37
Rated 1.0 out of 5.0 by JBIRDS99 NEEDS UPDATING BAD!
THE ROOM HELD A LOT TO BE DESIRED.
TILE IN THE SHOWER WAS FALLING OFF THE WALL.
THE DOORS IN THE CLOSET WOULD NOT CLOSE.
THE ELECTRICAL OUTLET COVER IN THE BATHROOM WAS THE WRONG SIZE.
THE SHEETS WERE CLEAN BUT OLD.
WHAT A SHAME BECAUSE WE HAVE NEVER BEEN DISAPPOINTED WITH HOLIDAY INN EXPRESS.
December 3, 2013
Rated 4.0 out of 5.0 by stuff123 stuff123
I stay here regularly and must say that Meena is the main reason.
She is the driving force behind this hotel. She is always cordial and pleasant to deal with. If has to complain, it would be that they need to change the commodes, because they are too low.
November 15, 2013
Rated 1.0 out of 5.0 by cm210 Requested Non-smoking room,, given smoking room
I made prior reservations for late arrival. When I arrived at Hotel just before midnight, checked in and I was given a smoking room. I went back to frontdesk, asked for a nonsmoking room. I was told that no more rooms were available; however two partys came in behind me when I first checked in and they were given rooms. I told front desk that I have a allergy from the smell of cigarette smoke (makes my throat swell and close off) I requested a refund, was told that manager was not there and nothing could be done until I speak with him.
You guess it, yes my debit account was drafted. I call Saturday, was told that mgr. would not be in until Monday. I called on Monday, mgr. told me that the next time, I should call the hotel directly and make reservations and the next time that I stay there, he would make it up to me some how. No refund was given..
I ended up driving to Apex and getting a room at the Holiday Inn Express there at 2:00 am in the morning, comparable rate, lovely experience. Thanks for making my night Apex Holiday Inn Express folks. At least you all know how to treat an IHG Rewards Club Gold Elite Member.
I won't stay at the hotel in Hillsborough again.
November 11, 2013
Rated 4.0 out of 5.0 by Karpau Karpau
Staff was great. Very friendly and helpful. Your room was clean and beds are comfortable.
November 3, 2013
Rated 5.0 out of 5.0 by BeckiLou Modern and Cleanliness
Staff was fantastic. Went above and beyond the rest!
October 31, 2013
Rated 5.0 out of 5.0 by VBvisitor13 Quiet and clean place
The room was quiet, clean, and well maintained. The location is on a quiet street and 18 min away from Duke University.
October 30, 2013
Rated 4.0 out of 5.0 by Lynn58 A good value, very nice staff
This facility is nicely located. The setting is very quiet and almost park-like, yet the hotel is located very close to the interstate and to downtown in that area. I found staff on every shift to be very pleasant, friendly, and approachable, in addition to being helpful. The room was large, with appropriate lighting, great selection of TV stations, large TV, and nice mini-refrigerator. The only downside was that I really wish the mattress was a bit more firm, and that the desk chair was more comfortable.
The breakfast selection was nice and replaced before selections were fully gone, so there was no waiting for food or beverage items. While I did not experience any issues with sufficient seating in this location, I can see where there might be issues if you were not someone who eats early as there were only 6 tables available.
Thanks for a nice stay for my business trip
October 29, 2013
Rated 4.0 out of 5.0 by tippie3 Comfortable bed and good service.
nice bed and clean room
TOILET TO LOW TO SIT ON.......
October 15, 2013