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Rated 4.0 out of 5 by 95 reviewers.
Rated 5.0 out of 5.0 Clean and quiet hotel, great staff We recently stayed at this hotel in Hillsborough. It is a well maintained and clean property as well as the staff is courteous and professional. Great breakfast!!! September 24, 2014
Rated 4.0 out of 5.0 by Pet friendly with great staff Needed a place that was pet friendly on short notice. Staff was extremely helpful with all requests. September 22, 2014
Rated 5.0 out of 5.0 by Almost my second home I've been coming to this part of North Carolina for over a year now for regular meetings in the area. I think I've stayed here at least 10 times and will continue to use HIX Hillsborough for the foreseeable future. Each time I am greeted promptly and in my room within moments. The hotel itself is bit out of the way which is great as it affords me rapid access out of the RDU area by avoiding much of the traffic to the east. I also have great access to my friends in Carborro and Mebane as well. The owners are very kind and very attentive to anyone's needs especially in the mornings. The fitness room is tiny but usually functional as I only use the treadmill after driving several hours. Rooms are very clean and mostly quiet considering the proximity to I-85. Sometimes I find a fixture or two that could be repaired better and if I have one complaint it is the curved shower rods. They usually are sagging which creates some problems with the curtain preventing water on the floor (this is general on the fixture and not a reflection on the hotel per se.). I left a book there several weeks ago and when I returned this week it was waiting for me as promised. Highly recommend this HIX. September 17, 2014
Rated 4.0 out of 5.0 by Overall Good value Location is a bit off the beaten path ... good for peace and quiet. Still, location allows easy access to locations in and around area. September 9, 2014
Rated 3.0 out of 5.0 by so-so stay, but best option available This holiday Inn Express was an oasis compared to other places we looked at in the area. However it was an oasis with a mirage for a pool (was 'broken' the entire time we were there) and a fitness center (3 pieces of outdated equipment jammed into a closet). The rooms were clean (though the word 'HELP' was written on our bathroom mirror when it fogged) and the breakfast was rather complete. The AC worked so-so. There are NO signs on the outside of the building... but luckily it's the only property on the street so easy to find. September 1, 2014
Rated 2.0 out of 5.0 by dissappointed Drove from east coast and stretched the driving time to go to this facility because we had stayed there before at least 3-4 times. When checking in told they had a king bed but rates were raised for the weekend. We paid the most here (over $140) than we had paid the whole trip including being moved from a king to king suite due to problems in the room. We took the rate only because it was late, tho I wish we had driven on to your Mebane location. Asked for non-smoking which we apparently got but the hallway smelled horribly of smokers. Fortunately our room did not but the air was not on and it was extremely musty and humid. Turning the air on helped some but not until well into the night. We found the refrigerator unplugged and had to pull it out of cabinet to be able to plug it in. Again it reached cool enough temperatures but not until well into the night. We left our items in the ice chest and added more ice. When I complained to desk clerk in AM I got sorry but no offer to reduce rate and got " well 3/4 visits were good so that's not so bad". I felt the bathroom and carpeting were "old, outdated and not too clean". I seriously doubt I will revisit unless forced to. I felt as a Rewards Club member I was treated like all the rest. August 29, 2014
Rated 5.0 out of 5.0 by Bed problem fixed, great service we stayed here (1/2 hour west of RDU) since we were traveling west the following day, and it was $20 cheaper than the other area HIEs. Our plane was delayed so we arrived after 3am instead of 2am as I had anticipated. I did call to advise of the late arrival and again about the delay. No problems with either, and the desk manager was there when we arrived and greeted us warmly. We had two queen beds, but found that one was 'defective', seemed to be worn out or broken: it sagged and 'creaked' when we lay on it. Since it was 3:30am we decided to address it in the morning. The same desk manager was there when we came down. He apologized and offered to move us, but as we were traveling 2 hours away and then back that evening, did not want to spend the time/effort to move. He promised to have the staff fix the bed while we were gone. Promise fulfilled, bed was as comfortable as the other one when we came back. The following morning he explained that the foundation was cracked ... EXCELLENT service IMO and while the hotel was obviously a bit older/refurbished, it seemed very clean/well done and maintained. I may not be the pickiest traveler in the world, however. The staff was no less than excellent in all our interactions, being very friendly and attentive, and responsive to our needs. August 25, 2014
Rated 5.0 out of 5.0 by Passing through Durham Due to am emergency, I found myself passing through Durham and needing a room at the last moment. Everyone here were very friendly and accommodating. The room was clean and had everything I needed to get a good, comfortable night's sleep. August 15, 2014
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