Rated 4.7 out of 5 by 173
Rated 5.0 out of 5.0 by dr3456 Nice room, great staff
I was pleasantly surprised to be upgraded to a suite. The staff was friendly and very helpful. Nice place to stay for business or pleasure.
July 27, 2015
Rated 2.0 out of 5.0 by Nate1922 Hair continuously left in bathroom.
Upon checking in late Sunday evening after an eight hour drive I immediately unpacked, set up my electronics, and then went for a shower. As I looked up from spreading out the bath mat I was greeted with several long strands of dark hair, think shoulder length on an adult, both on the wall of the shower and most easily seen in the base of the tub. At this point the time was near 11PM and I did not want to repack and move rooms. I simply rinsed the hair to the drain that was in the bottom of the tub with the mindset that I would let a staff member know in the morning and when I returned the next day that the bathroom would be clean.
The next morning I explained what I had found in my bathroom and I asked the front desk associate to have the housekeeper clean the bathroom as if it were a check out rather than a stay over, so that I would get more than just new towels. No apology from the front desk associate about the oversight in my bathroom, but I at least did not receive any resistance from my request. I left feeling confident that I would return to a bathroom in the standard that is expected. I was sadly mistaken.
When I arrived later that evening I found that the same hair was still on the walls in my bathroom. I opted to email the hotel rather than talk to a front desk associate again, in case there was an issue with the communication of my request previously. Ten hours after I emailed the hotel, informing the recipient of what had happened and that it had not been resolved yet, I received a response - from Carla Ann Beck the General Manager. Still no apology about the oversight on behalf of her staff, I was assured that the "Executive Head Housekeeper" would be informed and that if the issue was still not resolved to reach back out to her. I responded 16 minutes after receiving the response from Carla Ann Beck informing her that it was not resolved. And then nothing. No follow up.
No response. No removal of the hair that was on the walls in the shower.
No response. Whoever cleaned my room this day rinsed down the walls, and left the hair clearly and easily seen in the bottom of the tub.
The housekeepers at the Holiday Inn leave generic hand written "Enjoy your stay! :) " notes each day. From this I know that Jess and Sylvia were my housekeepers at least on days 3 and 4.
July 26, 2015
Rated 5.0 out of 5.0 by Ruthie annie Very much appreciate the staff.
Everyone at the hotel ,makes the guest feel so welcome. They are always asking if you need something and can they do something more to make your stay pleasant.
July 22, 2015
Rated 5.0 out of 5.0 by msbrown06 Comfortable bed and great service
Enjoyed my stay very much, the staff was wonderful, clean and very comfortable hotel & room!
July 22, 2015
Rated 5.0 out of 5.0 by cvoss Holiday Inn Houghton, MI is Best for Business
While traveling to build cell phone towers, when in Houghton, MI we love to stay at the Holiday Inn. The inviting staff, the spacious rooms, the flat panel TV's, the super comfortable beds, and a delicious hot breakfast are just a few of the reason that we have stayed in the past and why we continue to stay at the Holiday Inn Houghton, MI.
July 20, 2015
Rated 5.0 out of 5.0 by Liz2219 Great stay to visit Michigan Tech
The hotel staff went above and beyond to help with directions, restaurant suggestions, and to meet our every need. The room was very clean, and I loved being able to accurately adjust the room temperature. It was less than a 5 minute drive to Michigan Tech for our early morning tour, so location was perfect. We had a wonderful stay.
July 19, 2015
Rated 5.0 out of 5.0 by BobSS Check in desk clerk was excellent.
I am a Spire Elite and have stayed at many HIExpress hotels and found this one to be excellent. Rooms were very clean and quiet. We faced the main road and had no noise issues. The front desk clerk at check in was a kind and attentive young man--better than most. We actually had time to use the pool area late and the water quality was very good. Overall -- a good stay. Thanks
July 19, 2015