Rated 4.4 out of 5 by 45
Rated 5.0 out of 5.0 by DiverLarry Lucky find
This hotel environment is clean, well maintained, and conveniently appointed. My room was quite clean, well equipped and maintained. I found the room to be very comfortable, and the bed quite pleasant to sleep in. This hotel featured one of the better breakfast services I've seen. The Hostess I dealt with was cheerful, efficient and very helpful to me. Withstanding my late arrival time, and the fact that I did not make a reservation, she provided me a good room at a surprisingly low cost. (I felt like I had ripped them off, but she was very cheerful about the whole thing so I took advantage of it). I would certainly recommend this hotel to travelers, families, and senior folks all.
November 30, 2013
Rated 1.0 out of 5.0 by MMH2013 Very Unprofessional Staff
I am embarrassed to say I stayed at this hotel. I arrived after midnight on the coldest night of the season - and was unable to enter the hotel because two employees were choosing to leave their post together instead of one of them staying to check in guests - for well over 10 minutes. I would not want to hazard a guess to the actions of those two employees but was told that one was fired so far due to the video footage of their behavior. Once I was able to get an employee to respond to repeated telephone calls, her attitude was atrocious, berating me for not using the buzzer which I had been doing since my arrival, not properly checking me in to a room type I reserved, not providing internet access code, etc. The manager and general manager compounded the poor service. As a repeat customer, my expectations were to be compensated for my hotel expense through a complimentary room rate or points. I would suggest IHG reconsider this franchisee (Merks) as a representative of their company. (And, I was refused any information on how to reach the owner of this hotel).
November 19, 2013
Rated 5.0 out of 5.0 by mitchell1780 Great service
The room was comfortable and cozy. The staff has always been extremely professional, especially Samantha. She's always helpful and pleasant no matter what time of day it is. I would recommend this hotel if you want a nice relaxing stay.
November 17, 2013