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Rated 4.4 out of 5 by 57 reviewers.
Rated 5.0 out of 5.0 by Overall Excellent Experience My stay was just what I needed after busy days. The staff, from the desk clerks to housekeeping, are friendly and eager to see that everything was better than OK. Breakfast offers many choices and the breakfast bar staff is eager to please. Great experience - would gladly recommend this hotel. February 28, 2014
Rated 3.0 out of 5.0 by Mixed Bag My initial contact was not good. I did a 4 day reservation for my daughter, her spouse and their 7 year old son through "name your own price". When I called to make sure they had 2 beds the gentleman I was spoke with curtly informed me that "name your own price" booked a king size bed. I asked if they had two queens available and he said yes, but at a significant increase (more than if I had booked it through them.) I asked if they had a cot available and he informed me that they charged for a cot in the room and it was enough that I should just rent the room with 2 queens. I was taken aback, but since the visit was coming right up and I couldn't cancel the room without losing my money ("name your own price" has a no refund policy), so I upgraded. HOWEVER, when I checked in my daughter and her family, the gal at the front desk reduced the amount that was charged in the upgrade. My grandson loved the pool. Like others have stated the water is cold and the air in the pool area is almost oppressively hot...but the boy loved it nonetheless! The room was very clean and decent. They said the beds were rather hard but not terribly uncomfortable. The phone on their desk did not work and the phone on the nightstand between the beds wasn't even hooked up! They went down and ask for repair a couple of times, but after waiting without any assistance they decided that they would just use their cellphones (I believe they were informed that there were charges for local calls anyway.) They enjoyed the breakfast offered. There was sufficient parking and they were conveniently located. We will try some other hotels in the area first, but this wasn't so bad that we wouldn't use it in a pinch. January 16, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. My stay at the Holiday Inn Express in Lake Elsinor on New Year' Eve was very enjoyable. I found the room to be in excellent condition and I appreciated having the mini frig and the microwave avaiable. The full breakfast was another good feature. I have already recommended this property to one of my friends. January 11, 2014
Rated 5.0 out of 5.0 by Outstanding Value for the Money Coming in from Michigan to spend the Holiday with my daughter, her husband and children. Nice Hotel. Out of the way of the beaten path. Nestled in location--almost hidden. Room was always cleaned well. Staff was most courteous. I thought they treated me special because I was a Rewards Club Member, but I observed they treated everyone like that. Location was good and bad. After several days of driving around the city, I still had a tendency of passing the drive because it was not well-marked with signage. But being from Michigan, our signs are quite expressive. January 7, 2014
Rated 3.0 out of 5.0 by Not too happy customer I receive a friendly welcome from the front desk and very polite. When I check out what they have. I found out the microwave was missing. I called the front desk twice took them almost two hour to find a microwave, try to make some coffee water leaked out from the bottom of the coffee machine. The swimming was so small just good for the kid, the picture they shown look like they have a big swimming that is false information, the fitness room was kind of small good for 3 people only January 1, 2014
Rated 3.0 out of 5.0 by Lake Elsinore HIE I've stayed at your hotel many times in the last few years since I have family in the area. The hotel is getting shabby, carpet and rooms worn out. The pillows are awful and they are all the same though they say soft and firm? You will need to update before I stay again. December 30, 2013
Rated 5.0 out of 5.0 by Great Staff The Staff workers at this facility are genuinely fantastic, especially Rocky the manager and Sonya the sweet gal who prepares breakfast each morning. I highly recommend this Holiday Inn Express. December 26, 2013
Rated 3.0 out of 5.0 by Ok stay For a quick reservation, it was fine. The location is tricky. Pay attention. The room was nice, clean, comfortable. But, wi-fi was lost as soon as I reached my floor. It would only connect in the lobby. When my daughter brought this to the front desk attendant's attention she was told that it was working, There was nothing truly memorable about this stay and I was more than happy to reach the Ontario Mills location the next evening to redeem my Holiday Inn experience. December 22, 2013
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