Rated 3.8 out of 5 by 113
Rated 5.0 out of 5.0 by Retirees from Allegany Co welcome sight at end of a long day
We had some trouble locating this hotel, but everything was fine once we got there. Room was v. comfortable, and staff v. pleasant and helpful.
September 19, 2014
Rated 2.0 out of 5.0 by My kids mom03 Not the best hotel we have stayed in
We chose this location for one night because we were visiting my daughter and Walden Pond. The beds were extremely uncomfortable and also not queen sized. We won't be going back there.
September 19, 2014
Rated 5.0 out of 5.0 by Jimmie93 a pleasant place to stay
always stay at this hotel when in the area, as it is a known quantity, and a great value - would recommend to anyone
September 16, 2014
Rated 2.0 out of 5.0 by DoroR Not a typical HIE
I have stayed at this location a few times. The staff hasn't remembered me. The person who checked me in last time commented on my rewards status by saying 'I see that you are a Basic member. We want to thank you for that'. That was it. Usually they thank me for being a Gold level member and hand me a bottle of water or a snack. Not here! I always request a mini fridge and microwave because of my unique diet. Not only did they not provide me with a room that had them they didn't even comment on why I wasn't getting them.
Twice I have stayed further away just to avoid this location but I really didn't want to have to make the longer drives this time. I would recommend, that if you can, skip this location and make the longer drive.
The staff are very nice but don't provide the service standard that is typical at other locations.
Also- the front doors are not automated. This is really annoying when you have heavy work bags.
September 15, 2014
Rated 3.0 out of 5.0 by Swimmer343 hotel
needs a makeover and a pool...needs more seating in breakfast area...clean the carpets
September 13, 2014
Rated 5.0 out of 5.0 by mamavb Comfortable bed and great service
We stayed there for two nights. Everything was perfect except the breakfast on the second morning. I would recommend this hotel!! :)
September 10, 2014
Rated 4.0 out of 5.0 by taylor4success Slept Great but Dissappointed with the Room Rate!
I was impressed by the quality of the beds and the excellent customer service once arriving. However, I was displeased with the Front Desk person and the Reservation staff who took my initial reservation as they weren't helpful and I was hung up on when inquiring about special discounts rates from the college that my son attends for the Merrimack College Football Friends and Family rate. The Reservantionist insisted that I had to go online in order to get this special rate when I never had to do this before. Additionally, I tried to speak directly with the Front Desk staff to make the Reservation and he stated that he had to transfer me to a Reservationist. Once I arrive and spoke directly to the Front Desk Agent she stated that the Front Desk Agent could have booked the room but since I had prepaid she was unable to change the rate. She did tell me to call the Front Desk Agent the next time and gave me the General Manager's card in case I had future difficulities. I appreciated her help but was dissappointed that they could not honor the rate, even when was their error after my numerous telephone calls. My son will be there for the next four years and as much as I enjoy the Holiday Inn, if they cannnot honor the special promotional rates I will stay elsewhere!
September 10, 2014
Rated 5.0 out of 5.0 by DW@PDX Friendly staff
Impressed by genuinely friendly and helpful staff from brkfst services to front desk, to management. All were very helpful in every way.
September 8, 2014