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Rated 4.3 out of 5 by 175 reviewers.
Rated 1.0 out of 5.0 by First Impression told made our stay trouble The impression and respond from the front desk staff - we asked her we have a group coupon - she did not look at us and said this is prepaid and I can not do anything about it - No Hi Not even a Cold Welcome She must not work some where far from contacting customer. June 23, 2015
Rated 5.0 out of 5.0 by Good experience overall Stayed here for a week. The complimentary bar from 5-7 was nice. Breakfast was just kind of so-so, but it's a hotel... can't expect everything to be perfect. Overall good experience though. June 16, 2015
Rated 5.0 out of 5.0 by June satay We very much like this hotel for our several-times-a-year stay in Livermore. It meets our needs with a comfortable room, clean; clean entrance, continental breakfast included. Refrigerator and microwave in room. The price is o'k - I wish it would be a little less, but it's comparable for the area and the hotel is in a good location for us; the cleanliness is important to us; the staff is very nice. We have stayed here several times and keep comparing to other hotels in the area and keep coming back to this one. June 11, 2015
Rated 3.0 out of 5.0 by Disappointment We will not be staying at this HIE anymore. Upon checking in, I was not recognized as a Rewards Club member; I had to ask for a bottle of water. The room for two queen beds was extremely small. The bathroom sink did not drain at all and always had standing water. The pillows smelled of sweat and left me very uncomfortable and, therefore, didn't allow me to sleep well. The door to the hotel room had a high-pitched squeak that would have awakened anyone. The furniture in the room was totally outdated. We could not access the swimming pool as our key would not work. When I asked for assistance at the front desk, the woman working there was extremely rude and disengaged in her job. We were finally let in, only to find bird droppings all over the pool furniture and decking. There was also a huge pile of rolled-up old carpeting stored at one end of the pool area - not a pleasant sight at all and very dirty looking. I was very disappointed in this HIE hotel. June 11, 2015
Rated 2.0 out of 5.0 by Convenient location Soft bed not good for those requiring a firm bed. Very convenience location. hotel is adequate. Poor check in. Safe location. Easy check out. June 8, 2015
Rated 4.0 out of 5.0 by Good Choice Convenient location, lots of stores/dining nearby including 24 Hour Fitness. Friendly, efficient staff. Better than average happy hour in the lobby. Wifi was serviceable for routine emails and internet work. June 8, 2015
Rated 4.0 out of 5.0 by Aging Common Area I have stayed at this location since it was first opened. I haven't traveled much in the past two years in this area, but I was sorry to see that the hotel had seen better days. June 8, 2015
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