Rated 4.6 out of 5 by 231
Rated 5.0 out of 5.0 by Krys77 Great Service
Front desk service was excellent! Extremely friendly and helpful! I love the king size bed and the choice between soft or firm pillows. Pool looked wonderful, even though I didn't use it (only because I didn't bring my swimsuit). Will definitely stay here again.
October 2, 2015
Rated 5.0 out of 5.0 by TexAg88 Great room and staff. Internet needs to improve
I loved everything about this hotel except for the internet access. I had to use cell data just to get my email to download. The room and staff were excellent and if they fix this one problem the hotel would be perfect.
September 30, 2015
Rated 5.0 out of 5.0 by TeeCay Pam - Clerk Top Notch Customer Service Unbelievable
Pam was absolutely unbelievable. I already filled out a couple of paragraphs previously within this survey regarding same. She gave us the best customer service than I have ever had in my 40 years of traveling. She was happy, kind, interested, respectful, pro-active, made us feel like we were staying at my sisters house basically. She knew everyone that stayed there, remembered names. Showed concern and interest in our goings ons. Made us feel like the most important thing there was. Easy to visit with, knew a lot about the area, offered things when we didn't even know we wanted them. Just an unbelievable lady! Your corporation has a HUUUUUUGE asset for why this holiday in express is successful I am sure! I hope this gets to the president of your organization, because he needs to know the people that are making it so prosperous now and future. As I will ONLY stay at Holiday Inn Express in Marble Falls TX now.
September 25, 2015