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Rated 4.5 out of 5 by 106 reviewers.
Rated 5.0 out of 5.0 by Clean, Comfortable This visit was for a funeral so it was a big relief to stay at a hotel that was close to family, the funeral home and the cemetery. The staff at the Charlotte/Matthews property had no idea why we were there but they were very friendly and helpful when needed. The room was clean, comfortable and modern. The breakfast area was also well stocked and clean. The staff was very attentive and quick to clear away tables. We will absolutely consider this property for future visits. August 15, 2014
Rated 5.0 out of 5.0 by Met my expectation No complaints here, they provided for all my needs.. August 15, 2014
Rated 3.0 out of 5.0 by Clean and Friendly I just wished they would keep the pool open later and the breakfast food needs to be better. I tried the eggs and had to spit them out. Overall, the room was clean (that's very important). August 14, 2014
Rated 5.0 out of 5.0 by Super Friendly Staff Everyone who works at the HIE here in Matthews is friendly and pleasant. We were in town for a wedding and were very pleased with our accommodations. August 14, 2014
Rated 5.0 out of 5.0 by Family retreat This hotel was great for us....too many people to fit at our son's house. Everything at the hotel made it easy for us so we had no worries. It was nice to know that our room would be waiting for us when we got there and everything would be perfect. August 11, 2014
Rated 5.0 out of 5.0 by clean, friendly, comfortable Enjoyed my stay here. The rooms were clean, beds comfortable and woke up to a good breakfast just steps away. The only thing I didn't like were the pillows, they were too soft for me. August 7, 2014
Rated 4.0 out of 5.0 by We would stay here again - clean room - clean bathroom - very comfortable bed/pillows - friendly helpful staff - great cleaning service Had a nice stay, slept well, easy to shops, restaurants, and parks. My only real complaint was that the pool was way to cold for me to swim. The staff tried to warm the pool but to no avail. The elevator was broken 2/3 of our stay due to an influx of kids going up and down constantly. The staff worked quickly every time to fix the problem. I really look forward to swimming on vacation, so hopefully the next time we come it will be fixed. The cleaning lady, which we had for the 3 days we stayed, was awesome. She made sure we always had a clean bathroom and fresh towels. Overall good stay. Thank you to the staff for working hard to keep things as pleasant as possible. August 3, 2014
Rated 5.0 out of 5.0 by Business/Leisure trips The staff was very friendly at check-in and at anytime that we passed the front desk entering or leaving the hotel. I can always count on this hotel for cleanliness and excellent accommodations, it so close to anything a visitor would need if they were not familiar to the area.. August 2, 2014
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