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Rated 4.5 out of 5 by 238 reviewers.
Rated 3.0 out of 5.0 by A cold stay The room we were assigned had the heat turned off on a very cold winter day. As a consequence it was quite chilly to enter. The wall heat pump unit was insufficient to heat the room quickly, and it took most of the night to get it to a comfortable temperature for my elderly mother. January 13, 2015
Rated 5.0 out of 5.0 by Comfortable, relaxation and great professionalism at service desk For a short stay, the hotel was great since it was very closed to the West Shore Hospital. I would recommend everyone to stay if they need to stay overnight for the hospital. January 1, 2015
Rated 5.0 out of 5.0 by Harrisburg West We spent the extra $10 for the "suite" and it was great to have an extra space for the kids to run around in. Everything was seamless and clean, and the breakfast was great. We will definitely be back! December 27, 2014
Rated 3.0 out of 5.0 by guest service !!! Overall experience was ok .. Interaction with employees was horrible!!!!! At check in i walked in walked up to front desk . the agent never greeted me i told him last name and he handed me a reg card to fill out .. Never asked me for my id or credit card. Which was shocking !!! Even after seeing i was and ihg member he never recogined it!!!! Once i gave reg card to him he handed me keys never pointed me in the direction to my room never told me about breakfast or anything!!!!! In morning when i took keys to front desk lady was very short told her i was checking out she said ok and took keys never thanked me for staying with them or asked how things were with my stay.. Working at another ihg property and knowing how to. Make a quest experience .. This property was very disappointing... I will not recommend. This place to anyone!!!!! December 27, 2014
Rated 5.0 out of 5.0 by Overall Review Starting with check in and ending with check out, the staff were more then happy to assist where they could. Friendly service, clean rooms safe and secure surroundings. Thank you so much for allowing us to check in early, muchly appreciated. My only recommendation/suggestion would be to provide a fresh water station either in the foyer or next to the coffee station - so guests can refill water bottles. December 19, 2014
Rated 4.0 out of 5.0 by Holiday Inn Express - Harrisburg West Very good hotel for business stay. Comfortable rooms and a great price which includes an excellent breakfast. Underground parking is a bonus during the winter months. December 14, 2014
Rated 5.0 out of 5.0 by Nice Experieince A very well maintained hotel with a friendly and helpful staff. December 10, 2014
Rated 5.0 out of 5.0 by Comfortable, clean and great service. Very nice place. Pleasant and relaxing. Easy access. December 5, 2014
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