Rated 4.5 out of 5 by 153
Rated 2.0 out of 5.0 by Bubbles0605 A few issues
Check in was a nightmare! rooms given were already occupied . 2 hours to finally get in a room. refunded 2 nights but then tried to charge my credit card for the full 3 nights. Previous front desk person never put in the 2 refunded nights. Manager did rectify but was too little too late in my opinion.
July 26, 2014
Rated 4.0 out of 5.0 by kath3000 one of the better hotels in carlisle region
New, comfortable. Appreciated the suite
Garage made mornings easier
July 23, 2014
Rated 3.0 out of 5.0 by JulesSTL Disappointed
Although the quality of the rooms and breakfast were above average, I was disappointed with the inconsistent WiFi connection (unavailable even at 4am on several occasions) and with the Front Desk Manager being unwilling to honor a coupon that two prior associates had told me would be honored upon check-in.
In addition I was not welcomed as an IHG Priority Club me ever which I know is something that IHG is usually really good at promoting.
July 23, 2014
Rated 5.0 out of 5.0 by NJmomto2 Friendly Staff
The staff was helpful. They recommended nearby restaurants. They also were able to help with any questions we had during our stay. The room was clean and comfortable. The beds were comfortable and we all had a good night's sleep. The refrigerator came in handy for keeping our water bottles cold. The breakfast offered many selections from fresh fruits and yogurt to bagels, scrambled eggs and bacon. They even offered a pancake maker, which made delicious pancakes. If I visit the area again, I will stay here.
July 21, 2014
Rated 4.0 out of 5.0 by MikeOhio49 Good Overall
Great location, 10 minutes or so to Downtown.
We had 5 rooms booked for 2 nights. Did have to wait an hour for check in. Was told were totally booked night before. But not many there Sunday night when we arrived. Don't understand how rooms needed weren't cleaned 1st, and Front desk guy at 2:50 Sunday said he would check before he left, then saw him leave at 3:10. Gentlemen at desk at 3pm looks like he got thrown into mess but did his best. Got rooms at 4pm.
Mgr did give me additional points for the problems, which seems fair..
Only other problem was our friends where having breakfast and had left up Quiet Sign but room was gone into and towels taken. Maybe they need to look at the Staff levels when know they are going to be booked.
All being said would DEF stay here again..
July 20, 2014
Rated 4.0 out of 5.0 by Mitch2 Mechanicsburg
The hotel is clean and convenient. Internet is a little spotty at times. Staff is nice and friendly. Recommend to anyone looking to stay in the area or traveling through.
July 20, 2014
Rated 5.0 out of 5.0 by JoeA63 Great stay!
My wife and I stayed at your HIE over the weekend while we were at the Carlisle Car show. Had a great time. Only issue was the battery for the door lock apparently went bad and we couldn't get into the room. This happened twice, but the MOD, (forgot his name) was very helpful and very apologetic.
July 17, 2014
Rated 5.0 out of 5.0 by BobLuke excellent Location
Simply Fabulous - the staff were friendly, the rooms clean, the internet worked great. Breakfast was quite good with plenty of seating available. The hotel is easy to get into and out of.
July 16, 2014