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Rated 4.5 out of 5 by 218 reviewers.
Rated 5.0 out of 5.0 by pleasant stay Staff was knowledgeable about the area and places to have a nice dinner. They always greeted you upon arrival and departure. We have stayed here numerous times and have not been disappointed. November 12, 2014
Rated 5.0 out of 5.0 by Services Comfortable bed and great service. Could'nt say it any better. Staff were great but, I did not like the eggs. November 8, 2014
Rated 5.0 out of 5.0 by Never Dissappointed I always try to stay at this Holiday Inn Express when I am traveling through to New England. I have not yet been disappointed, and I have been staying here since this location opened. November 8, 2014
Rated 5.0 out of 5.0 by Great stay Tried a different hotel this time for visiting our gradson. Although it's on the other side of town we liked the hotel very much. We will probably stay there for future visits. November 5, 2014
Rated 2.0 out of 5.0 by Not your best Holiday Inn Express I frequent about 4 different Holiday Inn Express for work and use them almost exclusively for all personal travel. Harrisburg West is a disappointment at many levels. I always a request a upper floor non adjoining room away from the elevator as I work nights and sleep during the day. On recent trip I spoke to the desk and asked if on my next trip I could be on the back side of the hotel to get away from highway noise when I returned the in 2 days. The clerk reviewed their availability and gave me a specific room number that she said I would be in. When I arrived 2 days later, I was told "the room you requested is not available" and I was placed in adjoining room next to the elevator. When I went back to the desk I was told there was nothing they could do and I would have to see the manager in the morning. The following morning when I returned from work I was told the manager hadn't gotten in yet. When I awoke in the afternoon I was told he had stepped out. When I returned to the desk 2 hours later I was told he had returned but had left for the day. On the second day he was again unavailable but they offered to did offer to change my room. With only one day left I didn't bother. November 5, 2014
Rated 4.0 out of 5.0 by Comfortable bed For the most part, other than the weather, and a restaurant list that was not up to date, The stay was pleasant November 5, 2014
Rated 4.0 out of 5.0 by Good Experience My overall stay was a good experience. The staff members were all friendly and very willing to assist me and even provide me with ideas of where to get dinner (and how to get there). The hotel was clean both in the common areas and the guest room. My only issue was that the walls seemed to be very thin - I could hear the phone conversations going on in the room behind me. Fortunately, the person got off the phone by the time I went to sleep, so it didn't keep me up.. but if they hadn't, I wouldn't have been able to sleep. Besides that, everything went very smooth and it was a nice experience! November 3, 2014
Rated 1.0 out of 5.0 by Rude and Ignorant Front Desk Staff Rude and ignorant front desk person refused to call a cab DESPITE the following: hotel has no restaurant; hotel has no shuttle service; there are no restaurants within walking distance; in room phones DO NOT WORK PROPERLY. Cab service in area is appalling. Took 30 minutes to get a cab to come to hotel. For the journey back, waited almost an hour at a restaurant 2 miles away for a cab - no idea when it turned up - a customer saw that I had been waiting long so was kind enough to drive me back. Do not use the recommended car service for the ride to the airport. The driver talked loudly on the phone for the whole journey; drove too close to the cars in front on the highway (while holding the phone) and did not even have the courtesy to hang up the call or even look at me when I paid the bill. Very, very poor experience. If you do not have your own transport - STAY AWAY from this hotel. Be prepared for rude and unhelpful staff October 24, 2014
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