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Rated 3.7 out of 5 by 127 reviewers.
Rated 5.0 out of 5.0 by great hotel front desk staff and breakfast staff was great!!! the only issue is that it is not located close to a lot of food choices. the steak house across the street was good but service was slow. January 26, 2015
Rated 4.0 out of 5.0 by Good Stay Hotel isn't far from the interstate, very easy to get too. Room was clean bathroom was good size and plenty of parking. I'll stay here in the future January 19, 2015
Rated 4.0 out of 5.0 by Pretty good place Pros: very helpful staff, everything is clean and organized, quiet area. Price is very good for the value. Cons: analog grainy TV channels were hard to enjoy, even though TV set itself was brand new. Bath tub stops were not working right in two rooms. January 5, 2015
Rated 5.0 out of 5.0 by Great place to unwind after a long travel day We use this HIE as our base when visiting family and friends in southern New England. Easy to get to and from and in a very quiet setting. The entire staff is very accommodating. Wish that the rooms had a microwave and small frig. December 23, 2014
Rated 4.0 out of 5.0 by Well kept up hotel in quiet area My hotel room was clean and comfortable. The furniture and TV were relatively new. The room with two queen beds was huge. What I can't stand about HI Express hotels is the lack of ability to leave the fan on constantly while heating or cooling. There are settings on the unit, but it keeps shutting off in "auto" mode no matter what you do. This is in every HI Express I've been in and makes it difficult for me to sleep. Often, I will sleep better at a cheaper hotel simply because I can have the fan noise on all night. December 18, 2014
Rated 2.0 out of 5.0 by December 2014 analog TV, no refrigerator in the room Hotel is outdated December 14, 2014
Rated 5.0 out of 5.0 by Comforable bed, great service especially staff Hotel staff provided the most pleasant, cordial, and professional service. The individual who prepared breakfast set-up was so pleasant....made me want to stay a little longer. December 10, 2014
Rated 1.0 out of 5.0 by Never Again at this Hotel I will never stay at this hotel again. It is very difficult to find the hotel since the sign is off the road and the hotel next to the Holiday Inn Express is much larger and you can't even find the Green Holiday Inn Express sign. The beginning was horrible, they did not recognize me as a Platinum Elite IHG member - there computer informed the front desk I was a Gold member. I showed the front desk my IHG app identifying me as a Platinum Elite member but they had no power to make a decision to upgrade me or even give me the appropriate welcome points. I hate to argue at the front desk - remember, Rule #1 - the customer is always right. Rule #2 - see Rule #1. Not Happy on my initial entry to Hotel. It is hard to relax when you have to argue to get IHG points! Secondly, the TV was Analog! Yes Analog - NO NFL football on Thursday night. The hotel's programming was terrible! We were so frustrated we turned the TV off! In fact, the TV picture was snowy - this was horrible! I don't understand WHY? On the bright side, the breakfast manager did an outstanding job, one of the best choices of food (maybe a corporate change, but this lady was outstanding!). The soft pillows were also outstanding. But these positives do not outweigh the negatives of the Front Desk not being empowered to make common sense decisions and the horrible TV experience with a bad picture and terrible programming! December 2, 2014
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