Rated 3.7 out of 5 by 131
Rated 1.0 out of 5.0 by Disappointed with it all Very disappointed
I was extremely disappointed. I reserved a suite - which I guess for Holiday Inn Express is just and extra large room. Upon arrival our rug was extremely stained and looked dirty. We then tried the tv- which did not work without getting someone to come up and fix it. We then pulled out the pull out couch and was DISGUSTED! The bottom was broken so the right side of the mattress fell through the frame. That was the best part of the bed. The mattress was incredibly stained. At this point I went to the front desk still trying to "make the best of it". Since there was a snow storm and it was after 11:00 pm and we could not leave. They had no fitted sheets and had flat that I knew would fall off and the thought of touching all of those stains disgusted me. I asked if there was another room because we planned on that bed. I was given the full price rate. I explained the problem but I guess that did not matter. After going back a second time they discounted the room about 15%. If I knew I would have had to spend the amount I did I would have stayed at a different hotel. I ended up spending far more than anticipated.
Let's not start on the paper thin walls that we could hear our neighbor coughing all night. Overall awful place to stay!
February 25, 2015
Rated 5.0 out of 5.0 by Pete03303 Terrific hotel!
A high quality stay well above what I expected for the very reasonable rate.
February 24, 2015
Rated 5.0 out of 5.0 by Bibi518 great customer service and comfortable bed
very friendly host and staff members, great gateway for couples and family time, quiet place to enjoy a day away from stress. Excellent food and staff was a plus, very clean environment would definitely come back to tried the pool.
February 18, 2015
Rated 4.0 out of 5.0 by jmzee Great nights rest
Hotel was clean, staff was friendly and courteous. Bed was comfortable. Parking lot was not plowed adequately following snowfall. Fitness center could use a bit more equipment.
February 8, 2015
Rated 5.0 out of 5.0 by bucsrule great hotel
front desk staff and breakfast staff was great!!!
the only issue is that it is not located close to a lot of food choices. the steak house across the street was good but service was slow.
January 26, 2015
Rated 4.0 out of 5.0 by JStuart2013 Good Stay
Hotel isn't far from the interstate, very easy to get too. Room was clean bathroom was good size and plenty of parking. I'll stay here in the future
January 19, 2015
Rated 4.0 out of 5.0 by CoolBlue Pretty good place
Pros: very helpful staff, everything is clean and organized, quiet area. Price is very good for the value.
Cons: analog grainy TV channels were hard to enjoy, even though TV set itself was brand new. Bath tub stops were not working right in two rooms.
January 5, 2015
Rated 5.0 out of 5.0 by Jimmy56 Great place to unwind after a long travel day
We use this HIE as our base when visiting family and friends in southern New England. Easy to get to and from and in a very quiet setting. The entire staff is very accommodating. Wish that the rooms had a microwave and small frig.
December 23, 2014