Rated 2.0 out of 5.0 by flatout not up to what i usually expect from holliday inn express
this holiday inn express needed a lot of up dating.no address on outside of building. no microwave in rooms. breakfast area not large enough. ice machine way to far away. etc.
June 11, 2013
Rated 5.0 out of 5.0 by Ptraveler Great location to San Francisco and surrounding attractions.
Very comfortable and its location near but not actually in San Francisco gives travellars easier access to the many other attractions in the area.
June 4, 2013
Rated 5.0 out of 5.0 by Norman87 enjoyable stay
The room, breakfast and staff were excellent, as a handicap senior everyone were very helpful
June 2, 2013
Rated 4.0 out of 5.0 by Debbi1 excellent value great service
Friendly staff great service. The Jacuzzi was too hot. We spoke to the front desk & it was checked immediately. They said it was 104 degrees, but it was so hot we couldn't enjoy or relax in the water. Everything else was above our expectations. We really enjoyed the smores by the fire pit. It was a nice touch. Free parking was also appreciated. Also, breakfast was good & 24 hour coffee a nice perk. We will be back.
May 28, 2013
Rated 5.0 out of 5.0 by Nana7777 Always a nice stay....
I always try to stay at this HI near SF when I am in the area! The only suggestion: The spa was about 104 degrees or hotter. Way too hot to sit in more than a few minutes. Can you turn it down to about 102?
Thanks for a great stay,
May 18, 2013
Rated 5.0 out of 5.0 by jz409 Wonderful!!
We opted to stay just a bit out of SF because, at the Holiday Inn Express in Mill Valley, we easily took a ferry to the fun, high energy of SF (for about the price of pkg) and came home to a tranquil place and free parking! Staff was great! Lovely walking/bike path adjacent to the hotel. Great pool area!
May 15, 2013
Rated 5.0 out of 5.0 by JeanneMN Outstanding Customer Service
I have stayed in this hotel over a dozen times. The service has always been good, but Joann at the front desk has brought a personal touch and commitment to helping the customer to an entirely new level. She always makes me feel like a welcome friend instead of just a guest. I recommend this hotel to everyone I know and it is largely due to Joann's helpful, friendly and outstanding service. Thank you!
May 11, 2013
Rated 3.0 out of 5.0 by Unhappytx1 Disappointed with front desk staff
Specifically Joanne; not friendly. I asked on the day of my return I asked to have my billed emailed. Her response was "didn't you get one under your door?" My response was yes. Joanne responded with "then that's your bill." I asked her if that means she cannot email it. She slapped a piece of paper and pen at me and said give me your email and I will send it today. My checkout was April 2nd. Later that day, after 3pm I checked and had no email. I called and spike with Timothy, who was extremely helpful; he emailed it to me right away.
May 6, 2013