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Rated 4.4 out of 5 by 158 reviewers.
Rated 5.0 out of 5.0 by Great location and great staff! We arrived early but the lady at the front desk got us into a ground level room with practically no delay. She was extremely helpful with planning our visit to San Francisco. The property location is excellent with great views, nearby restaurants and bike trails. There are even free bikes to check out. There were plenty of breakfast options and the staff keeps supplies filled. Could not have asked for a more pleasant place to stay. There is also s'mores by the fire every night. July 21, 2014
Rated 5.0 out of 5.0 by Wonderful location and property Great properly and highly recommended. Booking - had to call directly to the hotel - the 1-800 Holiday Inn was no help in getting me booked - had I not known of this hotel I would not have been able to book it - Once I called direct and talked to Joanne - she took care of everything! Thanks, Joanne July 21, 2014
Rated 1.0 out of 5.0 by not the best choice The location was ok but the value for your money was not good. July 20, 2014
Rated 5.0 out of 5.0 by Great Experience We stayed at this hotel on two different dates during our visit. It is conveniently located to many tourist destinations in all directions, with a short drive. Our rooms were accomodating and comfortable. The pool, hot tub and grounds were well kept. There is a lovely walking, biking and jogging track available. Of an evening, you can get graham crackers, marshmallows and chocolate from the front desk, at no cost, to make s'mores by the fire pit. (That was a cool treat!) The breakfast selections were very good-it had a variety of.. hot items, muffins, bagels, yogurt, cereal, fruit, coffee, juice and milk. The Staff was very, very pleasant and helpful. The only down side would be that there is no elevator, but the staff was very quick to offer assistance with the luggage So if you have trouble climbing stairs, mention that you will need a ground level room. July 15, 2014
Rated 5.0 out of 5.0 by Nice walking and jogging area. Excellent area to exercise or to take a casual walk. The staff were very friendly and helpful. We were very happy with our stay. July 14, 2014
Rated 5.0 out of 5.0 by Best on the Bay My compliments to the General Manager, Joanne and Lydia for making our stay exceptional. Daisy will never forget her VIP status. July 9, 2014
Rated 5.0 out of 5.0 by Good location and close to the city. Children running in hall was w as a bit much. Kids will be Kids. Other than that great location to walk/run/bike along trail. July 9, 2014
Rated 2.0 out of 5.0 by Prime location but underwhelming As far as HIE goes, this one does not stand at the top of my list. The poor customer service and high price are too much to overcome, despite the phenomenal location. As a platinum elite IHG member, I have come to expect certain levels of service provided, and none of these were met, which made for an awful impression. "V" at the front desk (to not name specific names...) was not welcoming, or accommodating of requests. Check in documents were not prepared upon arrival - even though they were for other IHG members (someone checked in at the exact same time as me, and received better service). She told us we were early for check in (by 30 minutes) and that we should come back later, while others were checked in in front of us (who were just IHG members, not platinum status). Nor did she even acknowledge me or my status (which I don't care for, but is usually a question asked on surveys). No welcome package - not sure if that varies by branch location, but almost something I've come to expect just as a nice gesture. Even when I came back to the desk later, she took no time to help me with local recommendations, instead choosing to hand me a piece of paper and refused to discuss the options when I asked her. S'mores was a special of this location, but ingredients were stale, but the ambience was nice. Overall, just put a downer on my stay that could have been really great. July 8, 2014
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