Rated 4.1 out of 5 by 55
Rated 4.0 out of 5.0 by 1busymom Comfortable and good service
Very friendly staff and good breakfast. We stopped on our way home from vacation. I would recommend for future stays.
July 22, 2014
Rated 5.0 out of 5.0 by Kuala Everthing was clean and neat as a pin.
Hotel was super clean and staff was their to help if needed.
July 6, 2014
Rated 1.0 out of 5.0 by ChuckCMC Tired and Outdated
We are relocating from Birmingham area to Phoenix area. Started our trip with first night in New Albany. Tough trip with family and dog.... Front desk staff was very nice and friendly. All downhill from there. Room was about 10 years past needing renovation. Across the hall was a room with the doorknob removed that was apparently being used as a smoking break room by the staff. My kids went to the pool to swim...it was green and you couldn't see the bottom.
Internet didn't work.... Bathroom was a horror.
That night my wife was so freaked that she wouldn't sleep under the covers. For breakfast we decided that a cinnamon bun would be comforting.... I went down with about an hour left for breakfast and no buns. I asked the lady and she said, "we out, that's just the way it is". She was not ugly or happy just dryly matter of fact.
The only redeeming part of the stay is that our new catch phrase for the trip is "that is just the way it is".
Just so it is not all negative, the addition in the back seemed more up to date and fresher than the front part where we were. I am sure traveling with the dog had something to do with our placement.
I stay 50 plus nights per year in IHG hotels, I will drive by this one next time....that is just the way it is!
July 5, 2014