Rated 4.1 out of 5 by 130
Rated 5.0 out of 5.0 by DFortenberry Weekend Stay
We came to stay in New Albany because it was the closest pet friendly IHG hotel to Oxford, where my husband was playing in a golf tournament. I arrived earlier than expected on Saturday and our originally assigned room wasn't ready for check in. Michelle, who was working the front desk, took the time to meet our needs. I knew that our dogs needed to get out of the car, stretch their legs and get some exercise (play time), but as we checked into the hotel, it began pouring down rain. Michelle, knowing that we really needed to get into a room ASAP, upgraded our family from our original king room, to a King Suite (which we couldn't book on the IHG website) free of charge. I originally offered to pay the difference, but she wanted to make sure we were set and didn't want to inconvenience us in any way. It truly made the difference in our stay. Our room was more than accommodating for the space that we needed and the pups enjoyed being able to run from room to room. Thank you for taking what could have been a not so great experience and making an impression on us! Great job, Michelle!!
July 1, 2015
Rated 1.0 out of 5.0 by Lemm Friendly staff
The staff that greeted my wife and I, Michelle and the manager Denise were the most friendly and efficient staff that I have met. They made me feel at home with such a friendly environment. I will use this facility again and hope they will be there.
July 1, 2015
Rated 5.0 out of 5.0 by Relocation to AZ Moving
We relocated and this was our first stop if you are in this area and need a room this is the best place to go the breakfast was one of the best I have experience in any hotel.This was some of the most happy employees I have had the pleasure to encounter. What a great place safe enviroment great bed and quite clean
June 20, 2015