Rated 3.8 out of 5 by 43
Rated 5.0 out of 5.0 by JustPlainHeather Best Customer Service Ever
I stayed in your hotel Nov 12-16, 2013 during the process of burying the last member of a generation of my family. Your staff were beyond courteous and respectful for my need for privacy and unusual hours (especially Erik). Thank you (and especially thank Erik) for helping me get through an extremely hard time.
November 24, 2013
Rated 4.0 out of 5.0 by Mitcho Bed Comfort
Bed was not as comfortable as the one we stayed in at the Holiday Inn Express in Mason, OH the night before.
November 17, 2013
Rated 5.0 out of 5.0 by Dylan13 Great service
My husband and I had a wonderful stay at the Holiday Inn Express Nicholasville. From the second we checked in, Kyle at the front desk went above and beyond to make sure we were enjoying our stay in Kentucky. I definitely would recommend this hotel.
November 6, 2013
Rated 5.0 out of 5.0 by Moonpie49 Staff went over and above to make a large group comfortable
We had several rooms rented for a wedding. The staff could not have been more accommodating, always making sure we had what we needed in the way of housekeeping, etc. They passed out gift bags and were so helpful and friendly. Highly recommend this Holiday Inn for large groups who come in for family reunions, weddings, etc. The little kids loved the indoor pool! The breakfast was fabulous and so helpful for families on a budget.
November 6, 2013
Rated 4.0 out of 5.0 by 2duomacs Great customer service & quiet even with full house
This was Kentucky's bourbon race and the hotel had a lot of runners (all filling up on carbs). Even with all the guests the breakfast bar was plentiful.
The rooms were very clean.
Management was very helpful.
No noise to disturb sleeping guests.
I'd like to think this hotel would be the same even on a smaller census night.
October 27, 2013
Rated 2.0 out of 5.0 by BiJo Poor maintenance/cleanliness
We were disappointed, especially after the cleark the hotel has undergone a $2million renovation. The bathtub was chipped, the door was well-worn, and the hook on the back of the door was broken. the shower/tub had soap caked on it. The desk clerk came up and attempted to clearn it, but it still had soap scum when I got in to take a shower.
We stay in a lot of motels and normally Holiday Inn Express is much better.
October 26, 2013
Rated 3.0 out of 5.0 by First Disappointing management
At check-in, our non-smoking room had obviously been smoked in, recently and heavily. The night clerk was extremely polite and apologetic but since we arrived late in the evening and the hotel was full, he was unable to put us in a different room. (Of course, all that changing rooms would have done would be to shift the problem to a later arriving traveler.)
He did offer us some Febreze!, but it was an unpleasant night as my wife and I are both sensitive to smoke. The next morning, while the front desk manager was not rude, she was clearly disinterested in our concerns. Not quite "please go away" but close.
Upon checkout, we found that our room charges were well above what we booked for. Since we had booked 2 rooms for three nights the differene was substantial! Fortunately we had brought a printout of the online confirmation statement. The (same) front desk manager entered a revision to our charges in their system, but once again she was clearly "just doing her job" and didn't really seem to care one way or the other.
And at no time did we ever see or hear from the general manager, although we were twice given her card so we could call her later!
During our stay, the AC/heat unit in our room did not function properly and the elevator was in and out of operation. There were a few nicks here and there, but overall the facility is very clean and reasonably well maintained.
The breakfast was good and the lady running the show there was very friendly and extremely hard working. From what we observed, she probably needs some help at least on high volume days or the breakfast service will eventually suffer.
With the exception of the management level, all the staff that we encountered were professional, polite, friendly, and courteous. But In our opinion, there's an ownership issue here. Their front line management people are not good at interacting with their customers (which is a big part of running a hospitality operation after all), and ownership should be aware enough of that to make some adjustments.
We've stayed at this property before, but probably won't again.
October 24, 2013
Rated 5.0 out of 5.0 by SAlthouse Wonderful Customer Service
We stayed here for our anniversary weekend. At one point, our key cards wouldn't work in the door... we tried to re-key the cards to no avail. The front desk worker was AMAZING. He had to call the maintenance man to come fix the door and we had to wait. Had the worker not been so accommodating, it would have ruined our stay, but this was not the case. He was apologetic and offered us everything he could to make us comfortable while we waited. The maintenance guy came and fixed the door (it needed batteries!) and we were back in our room. It wasn't the hotel's fault that the batteries died, but the front desk worker (who had only been in that position for a short time) displayed EXCELLENT customer service. The only poor quality was that our mattress was extremely firm and uncomfortable. I would most definitely recommend this hotel.
October 23, 2013