Rated 4.2 out of 5 by 191
Rated 5.0 out of 5.0 by MommaPach Pleased Duquesne Mom
Excellent hotel, close to the city, free shuttle, awesome staff!!!
August 27, 2014
Rated 3.0 out of 5.0 by GAM14586 Front desk needs training!
This was my 2nd stay at this location. I like the proximity to Southside and Duquesne University, and the rooms have been clean and comfortable. One facilities fault I would note is the soda (pop) machines in the hotel could stand to be upgraded. They accept only coins, and not $1 bills, which is quite outdated and inconvenient, as the selections cost $1.75 each.
Contrary to my 1st stay, I was struck by the lack of professionalism by the front desk staff. I was the only person at the front desk when arriving to check in, but it was at least a minute before the desk personnel lifted her head up from the computer to greet me. In general, her mannerisms were a bit unprofessional, and not what I generally experience at a hotel, no matter what the "luxury" level.
On my 2nd day, I again was the only one at the front desk when I wanted to mention an issue with the window shade in my room. Again, the staff took a while to acknowledge me, and then proceeded to snack on some pretzels while taking down the information about my issue, talking to me while chewing.
The most professional service I received was at check-out, and I would like to reference the staff member by name, but she was not wearing a name tag.
August 27, 2014
Rated 4.0 out of 5.0 by Annasmom Friendly staff, good breakfast, nice bathroom
I have never been disappointed with a Holiday Inn Express yet! Staff pleasant and helpful. I would like to acknowledge the housekeeping staff who do a great job and always friendly. Also the young man on second shift driving the shuttle deserves a customer star as well for his patience in driving a bunch of very unfriendly demanding customers and he remained calm and polite. The shuttle was nice especially in that trafficky area. If I were to make one suggestion, we stayed in the suite and it would have been nice to have a small table and chairs to eat at.
August 25, 2014