Rated 4.1 out of 5 by 54
Rated 3.0 out of 5.0 by samsonNM gym needs
The gym needs free weights and a pull up / dip station and better for WiFi network throughout the hotel
September 8, 2014
Rated 4.0 out of 5.0 by Notherewhere Clean room and good breakfast
Overall stay was pleasant. Room was clean, but smelled slightly of smoke. Staff is great.
September 6, 2014
Rated 3.0 out of 5.0 by WedgieTwo Good in some areas, could be better in others
A quirky, up-and-down experience.
Let's start with good. Our receptionist was awesome. Cheerful, had everything ready, we made a couple of jokes, and all was well.
This may have been the best heated pool ever. It truly was heated! No tip-toeing in this one. The whirlpool jets were great. The gym equipment all worked.
The room was generally comfortable and quiet, BUT...
It was a little tough to sleep as the air unit is one in which it will shut itself off and on, no "fan only" option, and that is primarily what you hear. There is a train track outside, but there's nothing anyone can do about that. We got up once a night to a train blast.
The Direct TV was awkward. You couldn't turn on the TV with the remote. Had to get up before going to sleep with no known sleep timer.
Finally, the breakfast. The pancake machine was broken, and that was excusable...things happen. What isn't excusable is each morning, the eggs and breakfast meat were lukewarm to cold. The heat of the "warmer" needs to be turned up or some adjustment made.
We will come back if we do need to stay in Portales again, but I hope the little things that make Holiday Inn Express so great are fixed up.
September 5, 2014