Rated 4.3 out of 5 by 71
Rated 5.0 out of 5.0 by David2424 Comfortable bed and great service.
pillows and beds were great staff was allso great.
January 11, 2014
Rated 3.0 out of 5.0 by DavisD Hurry up and wait
Booked two rooms for two days and was billed for an additional night. I paid with a debit card so the charges were instantly billed to my account. When I brought this to the attention of the reservationist on duty I was told there was nothing they could do about it, it happens all the time and I will have to wait until the extra charge falls off and auto corrects!!!!!!!
Not a good answer.
It took about 6 days to correct itself. (unacceptable)
Otherwise the stay was average.
January 7, 2014
Rated 5.0 out of 5.0 by Suzie99 Wonderful -- except for lukewarm hot tub
Everything was as wonderful as you'd expect from HI Express. The only downside was that the temperature of the hot tub was more lukewarm than hot.
January 6, 2014
Rated 5.0 out of 5.0 by Dkap Always good
Staying at the HI-Richfield is now a tradition for us. Mn to Conn and Conn to Mn! Great breakfast and quiet rooms!
January 2, 2014
Rated 3.0 out of 5.0 by ladyjph Not one of our best stays!
We are members and always stay at Holiday Inn Express when we come to Ohio. We have always enjoyed our stay at the hotel... but the last few visits has not been very good! I have made several complaints to the front desk.... I was visiting my Mother in law with my 9 year old daughter and had some man pounding on our door very late one evening and swearing at me to open the door! Then my daughter and I were in the pool and this other guest with his son was playing with the life preserver ring and was throwing it around in the pool and almost hit me in the face.... and our last stay was just last week and we had booked a handicapped room for my 93 year old Mother in law and due to her getting sick she was not able to join us but we kept the room. We were not able to take a shower in the 2 days that we were there because there was a problem with the water going from warm to very cold. Not once did we have hot water... I called the front desk with shampoo in my hair and asked if there was a reason why we didn't have hot water and was told that maybe it was because everyone one was using the water at the same time. I then said your a major hotel chain and you shouldn't have these kind of water problems for your guests! Also with this room being for the handicapped the bathroom door would close very quickly... My daughter almost got her finger caught in the door and I kept getting hit in the behind! And no we were not offered another room!!!!!
December 26, 2013
Rated 5.0 out of 5.0 by Keck76 Consideration of staff
The staff put me in room that more than fit my accommodation to keep me distant from a party being held from other guest so I could get peaceful rest. Very considerate. Thank you!
December 19, 2013
Rated 4.0 out of 5.0 by Braque18 Comfort and consideration in Inclement weather
One of the evenings in my stay at the Brecksville Holiday Inn Express there were high winds and partial power outage. When I checked in that evening after driving two and a half hrs. from Mich. the hotel staff informed me that the power in the room was limited. There would be no TV or internet service. They would have service restored as soon as the Utilities dept finished there work. It was helpful information and I was able to go to the room without delay and still be comfortable until the power was restored and I appreciated the update from the hotel personnel. The rest of my stay that week was pleasant.
December 18, 2013
Rated 5.0 out of 5.0 by rdlion Great ecperience
Great place to stay.
Staff is friendly
internet is good
November 6, 2013