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Rated 4.3 out of 5 by 196 reviewers.
Rated 3.0 out of 5.0 by Comfortable rooms and convenient location Convenient location, clean rooms, and reliable service August 15, 2014
Rated 4.0 out of 5.0 by Close to the boardwalk, nice pool and quiet. The hotel is near the freeway and a short drive to the boardwalk. You won't want to walk to the boardwalk. Overall this was a very pleasant hotel stay. Staff was friendly and the hotel had all the usual stuff. There is pool that looks small but it is perfect size for smaller children. I stayed on the third floor facing the pool and I never heard any noise. The breakfast was nice and simple. It got the job done Only issues I had was that there were not luggage carts and that made moving in a pain. I couldn't find them on the way out either. The staff implied there were two of them so my knock was there should be 10. All the parking is underground and the way the columns are laid out made the place ripe for fender benders. Not much can be done other than to say be careful. I do give this this hotel 2 thumbs up. August 10, 2014
Rated 5.0 out of 5.0 by Nice & Clean We stay here every time we come to Santa Cruz. It is the nicest place in town and the staff is always there ready to assist us with everything we need. August 10, 2014
Rated 5.0 out of 5.0 by Nice stop Nice stop driving through town. The chair in the room was uncomfortable and should be replaced. August 10, 2014
Rated 5.0 out of 5.0 by Close enough to hit the beach We took our kids to the beach every day and for the value it was worth the 5-10 minutes to drive down to the beach August 8, 2014
Rated 5.0 out of 5.0 by Excellent Hotel Front desk staff were attentive and had a smile when they greeted you. Rooms were spacious, comfortable and clean and since we were traveling with kids, the mini fridge was perfect! Will definitely come back! August 7, 2014
Rated 1.0 out of 5.0 by Manager Joel was very rude! When we arrived the Manager was rude, the counter staff was embarrassed by his rudeness, then the staff tried to over charge me 40 dollars per room ( I had 3 rooms) I had to find the email confirmation on my phone to prove the price I reserved the rooms...the hotel should know this! The breakfast was horrible, nothing available. The rooms were nice and bed comfortable, just stay away form the Manager, and don't let them overcharge you!!!! Next vacation I will be staying elsewhere August 5, 2014
Rated 5.0 out of 5.0 by Nice Stay Our family had a wonderful stay at this Holiday Inn. The room was clean. Nice clean, white bedding. Our children enjoyed going down stairs for breakfast and had so much to choose from. Over all a very safe, friendly, clean hotel to stay in. August 5, 2014
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