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Rated 4.2 out of 5 by 141 reviewers.
Rated 4.0 out of 5.0 by Pricing....and add ons Been a Holiday Inn member for at least 20 years. Have never been charged one price one night different rate another night...and different price than quoted on internet "well that was just an average". Desk crew on all shifts were very nice. And the room was clean and comfortable. I just don't like being told one thing and then getting surprised by a different rate or added charges they forgot to mention. February 25, 2014
Rated 5.0 out of 5.0 by Great Stay! We were well taken care of when we stayed at this hotel. The rooms were clean and very comfortable. The staff was very accommodating and helpful. Would definitely stay here again. February 23, 2014
Rated 4.0 out of 5.0 by comfortable room, dim lighting I was leery of some of the previous reviews, but there were no issues. Parking was a little tricky due to a lack of signage a muffler-busting bump on exit, and tight corners. The staff was very welcoming when I checked in on both trips. The rooms were all dim; I had to physically move lamps around to make an area bright enough to see. Overall, the rooms were comfortable, clean, and easy to access from multiple locations February 19, 2014
Rated 5.0 out of 5.0 by Port in a Storm Another great stay! Arrived this time in a steady rain, that didn't let up the entire weekend I was there. Underground parking was the first immediate welcomed amenity. Next was the quick and efficient check-in for the tired and stressed driver who had just driven a very winding road in the rain; just barely missing a spin-out accident. Coffee at the ready to take to the room was another good touch. Finally, although I knew it would be, a warm and comfortable room in which to sit, relax, and let everyone know I had made it safely. And, that was just my arrival. Goes without saying my weekend stay was great. February 13, 2014
Rated 5.0 out of 5.0 by Excellent hotel I've stayed at this hotel a number of times when I'm going to be in SC late and don't want to drive 17 or 92 to the greater bay area late at night. It's clean, it's reasonably quiet, the staff are friendly and professional, and it's very reasonably priced. - the beds are comfortable - the desk works (good lighting, convenient power) - the chairs in the room are comfortable - the walls are reasonably soundproof - the bathroom is clean and quite good, with modern comfortable fixtures. The parking beneath the hotel is a bit tight but it seems secure - haven't had a car broken into in this parking lot in something like five or six stays, which is not the case at other nearby hotels. The hotel is convenient to downtown - it's a longish walk or a short bike ride - and very convenient to Hwys 17 and 1. The breakfasts are ok - I'm not a big breakfast fan, but the pancake printer is reason enough to show up; it's cool. It's become my go-to place when I need to spend a night in SC. Keep up the good work, folks. February 5, 2014
Rated 4.0 out of 5.0 by Spur of the Moment We were visiting the area and did not have reservations. We stopped in and was able to get a room and was very happy with the staff and the cleanliness of everything. We stayed for 3 nights! Convenient location to the beach and restaurants as well as the highway. Would recommend! :) February 3, 2014
Rated 5.0 out of 5.0 by Wendy & David This was a better then average Holiday Inn Express and exceeded our expectations. The pool and sauna were a great bonus to unwind at the end of the day. The breakfast area was really good with a lot of selection. It was fairly centrally located. Staff were helpful and friendly. January 17, 2014
Rated 5.0 out of 5.0 by Only an ocean view could have improved the experience Compliments to the staff of the Holiday Inn Express Santa Cruz. Everyone I encountered was friendly and helpful. My room was clean and comfortable. I asked to change rooms as my original room had windows, which opened on to the pool, and the college students in town for a conference were a little too loud for me. Hotel staff listened to my concern and expedited my move. The hotel is perfectly situated for easy access to the beach, the freeway, the Santa Cruz Diner and really yummy donuts. January 17, 2014
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