Rated 4.3 out of 5 by 324
Rated 1.0 out of 5.0 by Doug210 Not great
My entire experience was disappointing. The location of this Holiday Inn is not the best, and it is difficult to find because the signs are entirely obscured by trees. Our room was not really prepared, and their was loud construction going on in the lobby.
July 29, 2015
Rated 4.0 out of 5.0 by lmdd60 great services and friendly staff
great location near beach downtown. great staff pool
fitness center. Breakfast Hot!!!
July 28, 2015
Rated 1.0 out of 5.0 by Doug210 Not up to Holiday Inn standards
This was a bizarre experience. The hotel is under construction, and we were awoken each day by hammering and power tools. There was consistently a mess in the hallways. Our room had no soap, toilet paper, or shampoo, the front desk was out of razors and combs, and the pancake machine at breakfast was broken. Our key cards had to be replaced each time we left the room. The surprising part was that the staff was entirely unconcerned by any of it. As the most expensive hotel in Santa Cruz, this was definitely not worth it at all.
July 26, 2015
Rated 5.0 out of 5.0 by erodea Good people working at the hotel
The people were great but the price per night was too high
July 23, 2015
Rated 1.0 out of 5.0 by IWD1234 Holiday Inn Express has beds like a cheap motel
Had a very bad experience at the Santa Cruz Holiday Inn. We checked into a room with twin beds, and the mattresses were sunken in. The hotel only provided some extra blankets, but this did not solve the problem.
July 22, 2015
Rated 5.0 out of 5.0 by lizzie-Lu Wow
Customer service @the front desk was good. The cleanness, appearance, and style of the hotel was excellent. Breakfast was awesome and the employees who prepared the meal were effeciant
July 14, 2015
Rated 5.0 out of 5.0 by kve133 Great location
Great location and close to just about everything, including downtown and the board walk. Not much and tight parking underneath the hotel. Good HIE!
July 12, 2015
Rated 5.0 out of 5.0 by Pepmint Check-In Staff Excellent
Staff were professional and helpful. The hotel is clean and pleasant. I have stayed at other hotels in Santa Cruz, but have found this Holiday Inn Express to be the best value. As a result, I have stayed at the hotel every time I am in the area.
July 11, 2015