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Rated 4.3 out of 5 by 228 reviewers.
Rated 4.0 out of 5.0 by family fun We were in town for a family wedding and decided to stay overnight and enjoy the boardwalk. The room was the perfect size for a quick trip, staff was wonderful and breakfast had many fresh options. October 10, 2014
Rated 4.0 out of 5.0 by Worth it Stayed here plenty of times. It's definitely our go to when we are in town. October 7, 2014
Rated 3.0 out of 5.0 by Decent location, friendly front desk, theft of items This is my second visit to this hotel. The first one had internet issues and AC problems as per below. On this visit, I left two items in the room and came back later in the day to get them. Neither could be found. A shirt hanging in the closet and a pillow ( king sized) ... why? I love HIE, but this one has issues. Comfort of AC in the room ( freezing! blows on bed, hard to regulate), poor parking underground with tiny spaces and poles in the way, internet could not be accessed on one visit. Staff at front desk is very friendly, and the breakfast is what you'd expect. Location is near a freeway (good access) but not walkable to much in Santa Cruz. October 6, 2014
Rated 4.0 out of 5.0 by Pool is not heated! The website claims the pool is heated, but it really is not. My family tried to go swimming several times, even at the hottest time of day, and were unable to. Also, the front desk staff were less than accommodating. October 3, 2014
Rated 5.0 out of 5.0 HOLIDAY INN EXPRESS IN SANTA CRUZ, CA My overall experience with this hotel was good. I am certain I will stay in this hotel again if we return to Santa Cruz. I only wish there's a refrigerator in the room which most hotels I've used do. The lack of refrigerator was a disappointment but the overall cleanliness and atmosphere made up for it. October 2, 2014
Rated 5.0 out of 5.0 by Another great stay We always arrive late at night and staff is welcoming and attentive, room ready and everything perfect. The consistency of service is why we are repeat customers when traveling to Santa Cruz. Our only minor concern is having had to walk through the smoker designated area out front to get to our cars. The ocean breeze makes it impossible to keep smoke in one area so this is probably not a fixable concern and obviously only when people are out smoking. September 30, 2014
Rated 4.0 out of 5.0 by Clean and comfortable We were looking for a room that was clean and comfortable, just traveling through. The room was absolutely clean and comfortable. Staff were very nice and attentive. Breakfast was good. Value was probably good for a resort town near the beach. Given that we never saw the beach, price was a little more than we wanted to pay, but not bad. September 29, 2014
Rated 4.0 out of 5.0 by Parking horrible; rest is terrific. Hotel appeared and smelled clean. Probably best hotel beds I've ever had. Ended up arriving late and leaving early, so wasn't able to try some amenities, such as exercise room or room internet access. Parking is terrible. Too few stalls, and the ones that are there are very narrow. But based on the beds alone, I'll go here first next time I'm in the area. September 28, 2014
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