Rated 4.2 out of 5 by 114
Rated 5.0 out of 5.0 by Rough321 Excellent!
Always a GREAT stay, when we stay with you!! Love the service and the awesome breakfast!
January 21, 2015
Rated 2.0 out of 5.0 by travelerPI Wrong room
We had a room reserved weeks in advanced, when we arrived they said our room was not available, they put us in a room with no towels and no washcloths.
When I called the front desk they said towels and washcloths would be send up soon, we went and ate supper after we get all of our gear in the room, laptop up and running they said they found our reserved room.
January 17, 2015
Rated 2.0 out of 5.0 by Chris1322 Started bad and only got worse
This was one of the worst experiances my family or I have had at an IHG property. Some of this was the fault of the hotel, some of IHG, I will stick to the hotel issues for this review.
We made our reservation on the IHG app, which due to a technical error made two reservations. When we got to the hotel the staff was having a Christmas party in the front area so we had to wait for a front desk attendant to show up, she was noticeably annoyed that we were interrupting her party. When she pulled the reservation she informed me that we had two rooms reserved, I explained that we only needed one, and she told me that we would be charged a "no show fee" for the second room if we could not get the reservation canceled, then went back to her party. My wife and I spent the next hour in the (freezing) parking lot dealing with IHG to get the room canceled so we could get in to our original room. Several times we had to go back to the front desk asking for help with this, only to have the same surly employee give us incorrect information. On our last trip inside for help a different clerk told us that the manager had finally heard about our issues with the reservations and had taken care of it for us. An hour wasted due to the lousy front desk.
Once we got in our room our stay got stranger. The door to the room was not fitted correctly and would not close, the dead bolt would not work, the bathtub drain would not drain, and strangest of all, none of the electronics (I.E. the TV, cable box, clocks, lamps etc.) were plugged in, so we had to take the time to re-assemble the room before anything would work. The room only came with three towels (strange for a suite with 2 queen beds and a pull out) and when I asked the front desk for more the attitude continued and they even went so far as to make it clear they were recording my name and room number before they would give me the additional towels.
As all of the above took so long, my kids only had a few minutes to use the pool (the one with the broken hot tub and open windows so it was freezing in there) when we left the pool at closing time the manager asked us if we would like to stay longer. Kudos to that manger, he is the one redeeming quality of this hotel.
Sleep was non-existent thanks to room neighbors standing in the hall yelling (sounded like a party) most of the night, we did not call the front desk due to the issues previously.
The breakfast was fine, what you would expect at this chain, however it does not start until 7:00, which is just weird. Luckily the employees seem to think it is too late also, and start opening up well before that for all the oil field guys, we jumped in with them and got out of there as quickly as we could.
Bottom line; not a nice hotel. The manager seemed like he cared and wanted to make our stay better, but it was just such a train wreck. We probably will not be using this particular hotel again, and if I don't get some positive feedback from IHG we may never be using this chain again. Disappointing at best.
December 29, 2014