Rated 5.0 out of 5.0 by DMZip unbelievable Staff
This staff has one of the most friendly staff in the Holiday Inn Family. They will go out of their way to make you feel comfortable and special to them. Going here is almost as good as going home.
May 15, 2013
Rated 5.0 out of 5.0 by kingofsling Perfect!
We were greeted on arrival with a gift bag, thanking us for being priority club members. The room was very clean with bedding nicely made. Comfortable beds, plasma tv, refridge etc. very nice amenities. We had the pool and hot tub to ourselves! 88 in the pool and 103 hot tub...amazing! The whole pool area was spotless and nice with a workout room next door. All of the hotel was nicely decorated. I am writing this while in the room, so I haven't experienced the free breakfast yet, but if its anything like the rest of our experience I'm sure it'll be great. I don't understand some of the older negative reviews, other than they were a long time ago and they must have new management or they've learned from past comments and mastered perfection!
April 19, 2013
Rated 4.0 out of 5.0 by Lisa711 Clean, spacious rooms.
Our room was very clean and spacious. Unfortunately, we had a room right by the elevator and they have a speaker playing music 24/7. On the second night they were able to turn it down, but it was playing again by 6:30 am. They had room for a few more tables in the breakfast area, which would have be helpful. Staff were very friendly and I would definitely stay here again.
March 4, 2013
Rated 2.0 out of 5.0 by djallen813 Surprisingly Disappointed
I stay at Holiday Inn Express all the time for work when I travel. I know what to expect and what I will be getting. This hotel was very nice appearance on the outside and looked clean and nice, just like the rest on the inside as well.
It had snowed a bit before I arrived and I was surprised to see that the VERY small parking lot had not been cleared. No one could tell where the parking spots were and cars were parking with no care to where a spot may be. I was also a bit surprised to not be greeted as a Priority member with my usual goodie bag. Not that I really wanted it but I have come to expect to be given a bag of some sort when checking in now.
Breakfast was the same as you would always get at HI Express, though the dining area was small, some of the foods were not available that you normally see and the TV in the dining area was very small, old looking, and had almost no volume.
The room was clean as expected and temperature was fine. The TV had very limited stations and the HD selection was even more limited. The HD stations kept cutting out and standard stations didn't fare much better. I ended up just doing work on my laptop anyway. Wireless seemed to fine in my room.
The bathroom was the most disappointing in my opinion. It looked clean enough on a quick initial look, though when I got in the shower in the morning it was obviously not cleaned from the last guest. The hairy soap was still sitting in the shower and the shampoo was not replaced, just topped with cold water that all poured out when I tried to use it.
All in all this location was not horrible, it looks nice and seems like every other HI Express I've used, it was just a few minor steps below my expectations which I found surprising.
February 27, 2013
Rated 5.0 out of 5.0 by Soundman Great
Everything was great with my stay bed was comfotable
February 15, 2013
Rated 4.0 out of 5.0 by MSmith Greatly exceeded expectations
The hotel greatly exceeded my expectations. The rooms were nice and clean, the beds very comfortable, the bathrooms were new with granite countertops. The continental breakfast is awesome!! I will definitely tell my family and friends to stay here when they come for a visit.
January 23, 2013
Rated 3.0 out of 5.0 by MichiganDave59 inflexible management
I stay at Holiday Inn properties over 120 times a year. This is the first hotel in 10 yrs. that would not let me cancel without penalty of a full nights charge. I had to travel an additional 4 hours the next business day due to this properties inflexibility. My company will not pay 2 different hotel charges for the same night. Nice front desk staff (and apologetic for their inflexible policy) and breakfast attendant. Coffee maker did not work, did not get the hotel bill under my door as is customary, and the list of area restaurants did not include some of the best and most popular restaurants in an area next to campus that had been there for about 3 years. I will not stay here again.
January 22, 2013
Rated 3.0 out of 5.0 by JTBuckeye TV
This is about the 4th or 5th time I have stayed here. Beautiful hotel, but needs better management. I generally find something wrong at this hotel...as compared to the other HI expresses. Staff is not too well informed, nor has much authority. Also, on this visit, it was the TV remote. It was not programmed for the TV at all, nor did it have a sleep mode. Might seem trivial, but for a constant traveler, it is a big deal.
December 19, 2012