Rated 4.4 out of 5 by 77
Rated 5.0 out of 5.0 by Kelsey24 service was great rooms was very clean
My Wife and I and 5 kids was there Oct 16 to the 20th. check in was a 3pm we got there at 1pm and out rooms was open for us to get in to. The room was very clean and all the staff was very nice the hole time we was there. My wife asked me to get her some coffee there was no creamer out went to the front desk to ask if they had any there they didn't have any but the lady working went out of her way to go and get some for me. We had a wedding to go to and had went out of the room at 9 am for a bit the cleaning people was at the end of the hall I asked her if it was going to bee a long time before she could clean our room she was just getting started. She told me that she would go wright down and get it cleaned when she was done with the room that she was cleaning so we could get back in and get ready for the wedding. The only thing that they could do to make it a better place to stay at is to put darker cur tons that pull shut to keep the sun out when it is coming up . there is have curtains in the room but you cant pull them shut.
October 22, 2014
Rated 1.0 out of 5.0 by Luke95 Room Service / Cleanliness
We arrived at the Holiday Inn Express on Saturday evening. When we awoke the next morning the power was out. We understand that is not the problem of Holiday Inn, as the power was out in all of Sparta. Still, I can't rate the breakfast, as there was none.
What we are upset with is the following - power was restored at approximately 10:15am. We left the hotel soon after, and spent our day in nearby Red Bud. We returned to Sparta at approximately 6:30pm to learn that the power was out again in all of Sparta. We did not go back to our hotel room at that time - we instead chose to drive back to Red Bud.
When we returned to the hotel in Sparta at approximately 10:30pm, we found that our room had never been cleaned. No clean sheets (the bed had not even been made) - no clean towels - and the trash had not been taken. Gross!!
We did call the front desk, and a very nice lady did bring up fresh towels; but we were upset - and unfortunately she faced the brunt of our displeasure.
Still, I want you to know that we stayed at a Holiday Inn Express in Chesterfield, MO, earlier this year - May - with nearly the exact same experience. After leaving our room late morning, and returning later in the evening - no one had attended to our room.
October 21, 2014
Rated 5.0 out of 5.0 by weezy2 Friendly Staff and clean rooms
Extremely nice staff. Rooms were clean and bed was comfortable.
October 15, 2014